Weightage

General Features 3 8 24
Ease of use for end users 5 8 40
ITIL alignment 2 6 12
Voice support 4 8 32
Pricing 5 8 40
Social Media Monitoring 3 7 21
Ease of Implementation 5 8 40
Minimal Cost of Implementation 5 8 40
IT Asset management & other
integrations 4 7 28
Overlap with our needs 5 8 40
Holiday/Workforce planners 3 7 21
Add-on costs 3 4 12
Features richness 2 6 12
Tickets monitoring & Control 3 8 24
SAL monitoring & Alerts 3 8 24
Net score 410
Zendesk Net Score
Zendesk unit
score (0-10)
8 24
6 30
8 16
5 20
7 35
7 21
6 30
5 25
4 16
10 50
7 21
9 27
9 18
8 24
8 24
381
BMC Remedy Net Score
BMC Remedy Unit
score (0-10)
Weightage
General Features 3 8 24
Ease of use for end users 5 8 40
ITIL alignment 2 6 12
Voice support 4 8 32
Pricing 5 8 40
Social Media Monitoring 3 7 21
Ease of Implementation 5 8 40
Minimal Cost of Implementation 5 8 40
IT Asset management & other
integrations 4 7 28
Overlap with our needs 5 8 40
Holiday/Workforce planners 3 7 21
Add-on costs 3 4 12
Features richness 2 6 12
Tickets monitoring & Control 3 8 24
SAL monitoring & Alerts 3 8 24
Net score 410
Zendesk unit score (0-10) Zendesk Net Score
8 24
6 30
8 16
5 20
7 35
7 21
6 30
5 25
4 16
10 50
7 21
9 27
9 18
8 24
8 24
381
BMC Remedy Unit score (0-10) BMC Remedy Net Score