Sie sind auf Seite 1von 26

QUEUEING STUDY

RAW DATA
5/13/2014 (Tuesday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:30 - 12:00
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:28:46
8:40:35
8:47:20
9:03:11
9:17:11
9:27:15
9:28:15
9:41:45
9:47:12
9:50:17
9:53:56
10:09:31
10:10:57
10:18:16
10:21:23
10:41:37
10:43:25
10:47:18
10:47:30
10:47:48
10:50:17
11:01:32
11:05:50
11:13:27
11:16:30
11:17:17
12:18:55
12:19:10
12:29:02
12:41:01
12:41:40
12:43:06
12:52:55
12:53:06
12:57:40
1:28:22
1:31:03
1:42:38
1:43:06
1:52:29
1:52:57
1:59:38
2:02:05
2:06:43
2:09:01
2:13:18
2:16:17
2:28:23
2:29:29
2:42:25
2:49:52
2:50:19

Service Time
8:34:15 - 8:40:44
8:42:21 - 8:47:48
8:51:35 - 8:53:22
9:03:11 - 9:16:42
9:17:11 - 9:18:21
9:27:15 - 9:35:25
9:53:56 - 9:56:25
10:11:21 - 10:17:40
10:21:28 - 10:28:16
10:47:39 - 10:53:39
10:53:56 - 10:56:10
11:01:32 - 11:14:56
11:15:56 - 11:16:36
11:16:36 - 11:23:21
11:23:21 - 11:25:23
11:25:23 - 11:28:55
11:29:01 - 11:30:19
12:18:55 - 12:22:19
12:22:19 - 12:25:06
12:29:02 - 12:30:09
12:41:01 - 12:43:23
12:43:23 - 12:45:47
12:45:47 - 12:50:45
12:52:55 - 12:54:47
12:54:47 - 12:57:19
12:57:40 - 1:06:33
1:51:34 - 1:55:15
1:55:15 - 1:56:08
1:56:08 - 1:58:10
1:59:38 - 2:05:33
2:34:44 - 2:36:00
2:42:25 - 2:58:02
2:51:35 - 2:55:40
2:53:08 - 2:54:20
2:42:25 - 2:58:02
2:59:33 - 3:09:54
3:12:20 - 3:19:16
3:32:17 - 3:37:17
3:37:17 - 3:41:06
3:41:06 - 3:42:47

54
55
56
57
58
59
60
61
62
63
64
65
66
67

2:53:08
2:59:13
3:04:58
3:07:26
3:12:20
3:12:30
3:14:31
3:17:14
3:21:12
3:25:53
3:26:28
3:26:42
3:35:17
3:36:34

QUEUEING STUDY
RAW DATA
5/14/2014 (Wednesday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:30 - 12:00
Teller 1 Lunch Break: 12:00 - 1:00
Teller 2 Day Off

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:28:29
8:38:24
8:43:57
8:45:13
8:46:32
8:47:06
8:48:49
8:50:02
8:55:41
9:01:58
9:06:07
9:18:40
9:21:03
9:24:07
9:34:02
9:38:25
9:44:42
9:46:15
9:52:22
10:00:46
10:01:09
10:01:20
10:13:40
10:23:36
10:24:38
10:26:50
10:30:55
10:35:53
10:42:50
10:44:50
10:54:30
11:02:43
11:08:52
11:15:28
11:24:52
12:04:57
12:11:42
12:34:55
12:37:11
12:51:50
1:01:11
1:01:55
1:02:01
1:13:28
1:13:33
1:17:16
1:20:51
1:23:40
1:36:48
1:37:44
1:38:33
1:39:03

Service Time
8:39:08 - 8:46:44
8:46:44 - 8:52:45
8:52:45 - 8:57:52
8:56:21 - 8:58:50
9:07:22 - 9:08:56
9:08:56 - 9:10:46
9:10:46 - 9:13:36
9:13:36 - 9:14:20
9:14:20 - 9:19:08
9:19:08 - 9:23:20
9:23:20 - 9:24:34
9:24:32 - 9:27:32
9:39:00 - 9:42:15
9:44:42 - 9:51:37
9:51:37 - 9:53:54
9:51:37 - 9:53:54
9:53:24 - 9:55:02
10:00:46 - 10:04:55
10:04:55 - 10:06:12
10:06:12 - 10:10:18
10:13:40 - 10:14:51
10:23:36 - 10:26:52
10:26:52 - 10:30:27
10:30:27 - 10:32:08
10:32:08 - 10:35:53
10:35:53 - 10:37:02
10:43:33 - 10:51:07
10:51:07 - 10:52:35
10:54:30 - 11:00:46
11:02:43 - 11:04:43
11:08:52 - 11:11:45
11:15:28 - 11:16:30
11:24:52 - 11:26:03
12:40:46
12:44:52
12:49:37
1:01:55
1:02:17
1:13:28
1:17:16
1:21:21
1:23:30
1:23:42
1:36:48
1:37:50
1:38:33
1:39:03
1:47:44
1:57:10
2:05:11
2:06:45
2:09:47

12:44:52
12:49:37
12:59:07
1:02:17
1:04:12
1:15:31
1:21:21
1:23:30
1:23:42
1:24:40
1:38:20
1:38:01
1:40:22
1:39:12
1:57:10
2:02:48
2:05:31
2:09:47
2:14:21

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85

1:47:44
1:51:39
1:55:07
1:58:53
2:05:11
2:06:45
2:08:51
2:10:47
2:12:13
2:16:35
2:16:56
2:24:33
2:29:12
2:34:43
2:35:55
2:38:12
2:39:01
2:40:28
2:43:44
3:00:27
3:03:10
3:04:15
3:12:06
3:23:54
3:25:11
3:28:10
3:31:33
3:33:58
3:35:34
3:38:09
3:48:34
3:53:44

2:14:21 2:17:50 2:32:22 2:34:03 2:37:07 2:38:41 2:40:03 2:41:40 2:43:03 2:47:21 2:56:00 2:58:17 3:00:27 3:06:55 3:09:05 3:12:06 3:27:05 3:31:15 3:33:58 3:36:16 3:39:23 3:41:37 3:45:15 3:48:34 3:53:44

2:17:50
2:22:20
2:34:03
2:36:15
2:38:41
2:40:03
2:41:40
2:43:03
2:47:21
2:56:00
2:58:17
3:00:05
3:02:56
3:09:05
3:10:10
3:12:42
3:31:15
3:33:41
3:36:16
3:36:30
3:41:37
3:43:40
3:47:20
3:50:02
- close

QUEUEING STUDY
RAW DATA
5/15/2014 (Thursday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:30 - 12:00
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:39:37
8:40:24
8:40:38
8:43:44
8:53:53
9:03:00
9:04:05
9:04:42
9:13:04
9:32:09
9:37:33
9:43:55
9:44:43
9:46:42
9:49:20
9:58:57
9:59:06
10:01:33
10:04:16
10:10:48
10:18:18
10:22:37
10:24:30
10:30:57
10:32:27
10:34:33
10:38:02
10:39:17
10:43:24
10:45:31
10:46:40
10:54:49
11:00:04
11:00:05
11:05:37
11:13:54
?
11:26:57
11:26:58
11:29:10
11:26:57
11:26:58
11:29:10
12:21:33
12:24:38
12:28:44
12:33:05
12:33:51
12:41:02
12:42:15
12:42:52
12:44:02

Service Time
8:39:37 - 8:42:19
8:42:19 - 8:45:58
9:03:00 - 9:05:57
9:07:37 - 9:15:25
9:37:33 - 9:40:22
9:43:55 - 9:45:54
9:45:54 - 9:51:08
9:51:08 - 9:53:04
10:04:30 - 10:08:11
10:08:11 - 10:12:30
10:12:30 - 10:16:10
10:16:10 - 10:18:38
10:18:38 - 10:22:15
10:24:30 - 10:27:09
10:34:33 - 10:35:48
10:38:20 - 10:39:42
10:39:17 - 10:41:45
10:43:24 - 10:45:48
10:49:18 - 10:50:40
10:50:40 - 10:57:41
10:57:41 - 11:08:35
12:21:33 - 12:22:35
12:24:38 - 12:25:57
12:33:05 - 12:34:08
12:34:08 - 12:37:30
12:42:15 - 12:43:03
12:44:56 - 1:00:24
1:00:24 - 1:03:08
1:03:08 - 1:04:13
1:07:14 - 1:11:15
1:07:26 - 1:09:03
1:10:11 - 1:12:01
1:42:13 - 1:43:20
1:43:20 - 1:52:48
1:57:51 - 2:09:11
2:09:11 - 2:14:29
2:15:16 - 2:22:53
2:22:53 - 2:27:22
2:27:22 - 2:31:24
2:31:24 - 2:33:55
2:37:28 - 2:42:20
2:42:20 - 2:43:50
2:48:11 - 2:50:09
2:51:39 - 2:53:30
2:53:30 - 2:59:21
2:59:21 - 3:10:00
3:10:00 - 3:12:12
3:13:49 - 3:15:48
3:40:04 - 3:45:01
3:53:33 - 3:57:18

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96

12:47:23
1:06:49
1:07:26
1:10:11
1:18:56
1:19:35
1:19:52
1:22:07
1:23:45
1:24:12
1:29:03
1:38:51
1:43:23
1:51:23
2:01:11
2:03:44
2:06:47
2:15:56
2:20:34
2:20:57
2:27:33
2:40:53
2:41:23
2:42:31
2:48:11
2:48:11
2:50:23
2:51:39
2:53:27
2:54:46
2:55:45
2:56:10
3:02:48
3:03:03
3:13:38
3:36:28
3:40:04
3:43:58
3:44:34
3:45:56
3:52:55
3:54:11
3:54:18

QUEUEING STUDY
RAW DATA
5/16/2014 (Friday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:30 - 12:00
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
Service Time
8:28:32
8:35:03 - 8:45:20
8:32:24
*8:42:24 - 8:42:54
8:35:39
8:44:24 - 8:53:36
8:35:50
8:45:20 - 8:56:32
8:42:24
8:56:32 - 8:57:54
8:52:05
8:57:54 - 9:01:00
8:52:25
9:01:00 - 9:02:54
9:01:00
9:10:07 - 9:11:52
9:04:47
9:15:33 - 9:26:37
9:09:28
9:26:37 - 9:29:30
9:13:24
9:29:30 - 9:33:05
9:15:33
9:33:05 - 9:35:18
9:15:51
9:35:18 - 9:36:47
9:18:05
9:38:16 - 9:44:32
9:18:41
9:45:53 - 9:48:25
9:20:18
9:48:43 - 9:50:57
9:24:40
9:54:12 - 10:00:24
9:26:37
10:00:24 - 10:04:03
9:38:16
10:26:21 - 10:28:07
9:39:28
10:28:07 - 10:31:32
9:40:27
10:31:32 -10:34:37
9:42:52
*11:03:20 - 11:03:42
9:48:43
11:04:09 - 11:08:23
9:52:17
11:08:23 - 11:09:37
9:54:12
11:09:44 - 11:15:24
9:55:22
*11:11:59 - 11:12:27
9:58:18
11:15:24 - 11:21:02
9:59:48
11:22:40 - 11:24:04
10:03:21
11:24:04 - 11:30:14
10:04:56
10:11:15
12:01:17 - 12:03:11
10:21:04
12:03:11 - 12:04:42
10:22:03
12:04:42 - 12:07:37
10:26:21
12:07:37 - 12:11:21
10:56:24
12:11:21 - 12:13:08
10:56:24
12:13:08 - 12:27:30
10:27:05
12:27:30 - 12:39:53
10:35:54
12:39:53 - 12:42:50
10:37:36
12:42:50 - 12:43:50
10:48:30
12:43:50 - 12:46:05
10:49:02
12:46:05 - 12:49:58
10:50:03
12:49:58 - 12:51:00
10:52:14
12:51:00 - 12:56:45
10:59:39
12:57:13 - 12:59:54
11:03:20
12:59:54 - 1:07:44
11:05:19
1:07:44 - 1:09:30
11:09:37
1:09:30 - 1:11:23
11:11:59
1:11:23 - 1:13:42
11:17:55
1:16:16 - 1:23:35
11:22:01
1:23:35 - 1:24:53
1:25:20 - 1:26:10
12:24:12
1:27:02 - 1:31:24
12:25:01
1:36:16 - 1:38:04

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115

12:27:26
12:28:09
12:31:17
12:32:21
12:43:15
12:44:43
12:46:41
12:47:45
12:48:47
12:51:30
12:52:25
12:58:40
1:00:01
1:13:14
1:14:31
1:14:35
1:19:03
1:19:41
1:21:13
1:25:20
1:33:12
1:36:40
1:41:35
1:43:08
1:43:26
1:43:31
1:50:52
1:51:22
1:57:30
2:01:56
2:05:45
2:06:44
2:16:31
2:16:54
2:17:32
2:17:43
2:18:28
2:20:41
2:23:33
2:29:29
2:29:56
2:30:01
2:30:15
2:30:44
2:35:16
2:35:46
2:37:58
2:38:58
2:41:05
2:44:11
2:47:27
2:47:56
2:50:46
2:50:53
2:53:20
2:56:37
2:58:58
3:06:49
3:08:52
3:17:36
3:18:30
3:21:23

1:40:41 - 1:43:31
1:43:31 - 1:54:05
1:43:31 - 1:45:04
1:51:22 - 1:52:27
1:54:05 - 1:57:00
1:57:30 - 1:59:20
2:03:56 - 2:13:22
2:13:22 - 2:15:09
2:23:28 - 2:26:16
2:30:15 - 2:35:20
2:35:20 - 2:38:12
2:39:07 - 2:41:05
2:41:05 - 2:47:08
2:47:08 - 2:49:36
*2:47:56 - 2:48:16
2:51:18 - 3:05:55
*2:58:08 - 2:58:49
*3:19:45 - 3:20:22
3:20:32 - 3:26:25
3:21:23 - 3:22:21
3:29:52 - 3:30:46
3:36:12 - 3:37:19

116
117
118
119
120
121
122
123
124
125
126
127
128

3:29:32
3:36:12
3:37:10
3:37:35
3:40:07
3:41:57
3:45:55
3:50:19
3:50:50
3:52:30
3:53:23
3:54:57
3:55:31

QUEUEING STUDY
RAW DATA
5/17/2014 (Saturday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:30 - 12:00
Teller 1 Lunch Break: 12:00 - 1:00
Teller 2 Day Off

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:28:48
8:36:04
8:36:38
8:43:28
8:46:46
8:47:25
8:49:09
8:49:15
8:58:16
9:04:22
9:06:59
9:07:11
9:07:24
9:07:45
9:08:12
9:12:03
9:12:53
9:14:56
9:16:32
9:18:24
9:23:57
9:30:26
9:31:33
9:33:46
9:35:20
9:36:49
9:37:28
9:38:48
9:40:53
9:40:53
9:44:51
9:45:00
9:45:18
9:46:31
9:49:54
9:52:06
9:53:09
9:55:36
9:57:52
9:59:39
10:00:03
10:03:45
10:19:11
10:20:44
?
?
?
10:46:08
10:50:54
10:51:29
10:56:14
11:02:45
11:06:04

Service Time
8:48:30 - 8:55:55
8:55:55 - 8:58:16
*8:58:16 - 8:58:34
8:58:34 - 9:02:51
9:02:51 - 9:07:59
9:07:59 - 9:08:58
9:08:58 - 9:11:19
9:11:19 - 9:18:34
9:18:34 - 9:20:07
9:20:07 - 9:22:41
9:22:41 - 9:24:40
9:24:40 - 9:26:01
9:26:01 - 9:27:01
9:27:01 - 9:28:13
9:28:13 - 9:30:26
*9:30:26 - 9:31:11
9:31:11 - 9:35:05
9:36:02 - 9:42:50
*9:40:53 - 9:41:16
9:44:00 - 9:47:16
9:47:49 - 9:50:13
9:50:13 - 9:54:36
9:54:36 - 9:57:39
9:57:39 - 9:59:39
*9:59:39 - 10:00:42
10:00:57 - 10:02:42
10:02:42 - 10:03:45
10:04:05 - 10:05:02
10:06:59 - 10:11:10
10:11:10 - 10:14:06
10:14:06 - 10:17:00
10:18:43 - 10:20:32
10:20:32 - 10:37:29
10:37:29 - 10:48:17
10:48:17 - 10:54:45
10:54:45 - 10:56:14
11:01:38 - 11:03:05
11:03:05 - 11:05:28
11:05:28 - 11:06:38
11:06:58 - 11:08:10
11:08:10 - 11:10:58
11:10:58 - 11:12:57
11:12:57 - 11:14:16
11:14:16 - 11:15:29
11:15:29 - 11:16:24
11:16:24 - 11:18:08
11:18:08 - 11:22:30
11:22:30 - 11:25:58
12:45:56 - 12:51:22
12:53:50 - 12:56:53
12:56:53 - 12:58:08
12:58:08 - 1:00:13

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112

11:06:08
11:06:19
11:07:14
11:08:22
11:16:28
12:11:50
12:12:09
12:15:59
12:16:52
12:33:09
12:35:12
12:39:41
12:40:55
12:44:13
12:51:01
1:02:28
1:02:32
1:03:57
1:04:22
1:11:04
1:21:17
1:21:18
1:21:39
1:31:13
1:34:04
1:39:33
1:49:28
1:50:12
1:59:48
2:02:00
2:03:46
2:15:16
2:33:16
2:33:42
2:47:05
2:55:41
2:57:51
2:58:52
2:59:30
3:00:29
3:01:10
3:01:34
3:04:07
3:09:43
3:10:31
3:11:32
3:12:02
3:16:52
3:19:25
3:20:55
3:21:07
3:22:43
3:30:32
3:32:13
3:35:04
3:38:34
3:48:33
3:54:49

1:00:13 - 1:01:53
1:01:53 - 1:03:47
1:06:25 - 1:08:47
1:08:47 - 1:11:04
*1:11:04 - 1:11:40
1:11:40 - 1:13:52
1:13:52 - 1:14:46
1:14:46 - 1:17:11
1:21:17 - 1:26:31
1:26:31 - 1:27:56
1:27:56 - 1:33:27
1:40:43 - 1:43:02
1:43:22 - 1:44:34
1:48:00 - 1:49:50
1:49:50 - 1:51:42
1:52:15 - 1:56:22
1:57:28 - 1:58:48
1:59:48 - 2:01:37
2:09:47 - 2:13:42
2:33:16 - 2:34:41
2:35:10 - 2:36:49
2:36:49 - 2:39:02
2:47:05 - 2:59:30
3:04:07 - 3:06:05
3:06:05 - 3:08:58
3:11:05 - 3:12:40
3:14:49 - 3:16:34
3:16:48 - 3:18:04
3:18:04 - 3:19:34
3:19:34 - 3:25:16
3:25:16 - 3:40:25
3:40:25 - 3:55:17
3:55:17 - 3:56:30
3:56:30 - 3:59:03
3:59:03 - close

QUEUEING STUDY
RAW DATA
5/19/2014 (Monday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
Service Time
8:30:13
8:38:23 - 8:41:06
8:30:21
8:41:06 - 8:49:54
8:37:51
8:49:54 - 8:55:12
8:46:46
9:08:44 - 9:11:32
8:52:47
9:19:26 - 9:20:14
8:57:39
9:32:35 - 9:37:28
9:07:25
9:41:49 - 9:42:50
9:19:26
9:42:58 - 9:46:05
9:28:45
9:59:56 - 10:10:08
9:41:49
10:04:57 - 10:06:19
9:42:58
10:08:33 - 10:10:11
9:50:00
10:10:25 - 10:11:27
9:54:47
10:11:27 - 10:15:28
10:01:42
10:15:28 - 10:16:41
10:02:34
10:19:31 - 10:24:31
10:08:33
10:27:56 - 10:28:34
10:10:27
10:31:31 - 10:32:10
10:14:52
10:34:57 - 10:35:42
10:15:09
10:35:44 - 10:36:08
10:18:53
10:50:05 - 10:53:04
10:27:56
10:57:16 - lunch
10:28:00
10:31:31
11:47:53 - 11:50:02
10:34:36
11:50:43 - 11:52:18
10:35:44
*11:52:18 - 11:52:55
10:36:57
11:55:34 - 11:57:46
10:50:00
11:57:46 - 12:01:53
10:56:14
12:01:53 - 12:09:13
10:56:47
12:10:34 - 12:13:47
12:21:01 - 12:22:28
11:42:22
12:24:12 - 12:26:43
11:50:43
12:37:30 - 12:49:48
11:51:39
12:49:16 - 12:51:12
11:54:29
12:51:12 - 12:52:34
11:55:52
12:52:34 - 12:54:05
11:56:45
1:08:10 - 1:10:05
11:57:16
1:14:41 - 1:17:27
12:04:08
1:24:39 - 1:26:31
12:06:39
1:38:08 - 1:40:36
12:10:18
1:43:19 - 1:45:24
12:21:01
2:39:39 - 2:43:49
12:22:40
2:51:36 - 3:01:45
12:23:03
3:02:23 - 3:04:09
12:24:12
3:04:46 - 3:05:56
12:37:30
3:26:44 - ?
12:40:34
3:44:09 - 3:45:33
12:41:47
3:48:48 - ?
12:46:37
3:54:18 - 3:58:56
1:08:10
1:14:41
1:16:36
1:17:50
1:23:53

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81

1:32:53
1:36:34
1:38:01
1:39:48
1:53:08
1:53:57
1:53:58
1:54:09
1:54:44
2:01:22
2:01:32
2:37:06
2:51:36
2:57:25
3:00:45
3:04:46
3:07:37
3:07:48
3:09:55
3:26:24
3:31:04
3:33:17
3:38:02
3:44:09
3:45:27
3:53:49
3:54:18
3:57:31

QUEUEING STUDY
RAW DATA
5/20/2014 (Tuesday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:33:14
8:37:11
8:46:42
8:51:38
8:53:26
8:55:49
8:56:58
9:05:06
9:06:17
9:12:13
9:14:07
9:16:42
9:21:18
9:22:03
9:25:50
9:30:18
9:33:05
9:33:13
9:33:26
9:37:38
9:38:30
9:40:23
9:40:53
9:47:53
9:49:17
9:54:01
9:54:50
9:57:49
10:10:20
10:13:12
10:15:19
10:39:15
10:40:45
10:42:45
10:43:51
10:44:26
10:50:36
10:50:45
11:38:39
11:41:40
12:01:07
12:05:27
12:06:23
12:13:18
12:21:25
12:27:20
12:37:02
12:37:56
12:40:08
12:42:17
12:45:17
12:48:50

Service Time
8:37:11 - 8:39:35
8:51:38 - 8:54:18
8:54:18 - 8:55:38
8:57:22 - 9:01:03
8:58:06 - 9:00:46
9:13:55 - 9:25:14
9:14:51 - 9:16:15
9:26:32 - 9:28:57
9:38:30 - 9:41:41
9:40:23 - 9:43:42
9:43:57 - 9:45:52
9:45:52 - 9:48:46
9:49:58 - 9:52:18
9:52:18 - 9:55:04
9:56:17 - 10:00:00
10:00:24 - 10:01:38
10:10:20 - 10:15:07
10:39:15 - 10:41:48
10:41:48 - 10:43:18
10:43:18 - 10:49:43
10:49:43 - 10:53:11
11:43:18 - 11:45:02
11:45:02 - 11:55:39
12:01:57 - 12:05:56
12:06:23 - 12:07:53
12:07:53 - 12:09:22
12:16:07 - 12:25:00
12:25:50 - 12:28:28
12:31:44 - 12:35:54
12:37:02 - 12:39:51
12:40:08 - 12:40:32
12:39:51 - 12:41:49
12:42:17 - 12:45:04
12:45:17 - 1:05:45
12:58:33 - 12:58:56
12:58:56 - 12:59:20
1:05:45 - 1:08:35
1:19:02 - 1:19:38
1:29:49 - 1:30:13
1:39:54 - 1:45:35
1:52:20 - 1:57:31
2:14:42 - 2:20:58
2:20:58 - 2:22:48
2:22:48 -2:24:47
2:24:47 -2:27:15
2:27:15 - 2:30:06
2:30:06 - 2:39:26
2:35:24 - 2:35:47
2:45:08 - 2:47:57
2:46:59 - 2:48:07
2:51:43 - 2:53:13
3:04:25 - 3:05:09

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90

12:55:34
12:58:18
1:10:11
1:19:02
1:29:49
1:34:04
1:48:11
1:52:20
2:01:47
2:03:11
2:14:18
2:15:58
2:18:23
2:18:41
2:23:35
2:29:15
2:35:24
2:42:42
2:46:59
2:50:58
2:53:33
2:57:34
3:02:38
3:04:25
3:08:03
3:09:34
3:13:38
3:15:21
3:15:22
3:22:50
3:25:05
3:36:31
3:53:45
3:54:12
3:54:54
3:56:05
3:57:35

3:08:03 3:09:34 3:13:38 3:18:56 3:23:46 3:36:59 3:54:12 3:56:05


3:59:19

3:11:21
3:13:05
3:18:56
3:23:46
3:30:58
3:39:49
3:54:38
- close
- close

QUEUEING STUDY
RAW DATA
5/21/2014 (Wednesday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:27:27
8:27:38
8:27:41
8:28:34
8:31:15
8:39:30
8:40:27
8:42:11
8:48:24
8:49:12
8:49:47
8:55:58
8:58:27
9:07:13
9:09:16
9:12:10
9:13:48
9:14:21
9:17:16
9:17:40
9:21:48
9:24:42
9:32:47
9:33:25
9:34:47
9:35:06
9:42:02
9:46:05
9:49:52
9:52:54
9:53:43
9:59:54
10:04:11
10:08:36
10:11:10
10:11:44
10:15:13
10:17:21
?
10:28:37
10:31:02
10:36:08
10:37:21
10:43:10
10:49:03
10:50:06
10:57:04
11:58:15
12:01:43
12:06:10
12:06:34
12:08:06

Service Time
8:30:06 - 8:41:22
8:39:30 - 8:44:37
8:44:37 - 8:49:30
8:49:47 - 8:52:37
8:54:16 - 8:56:16
8:56:26 - 8:58:03
8:58:03 - 9:01:22
9:01:22 - 9:06:10
9:06:10 - 9:07:13
9:07:13 - 9:08:12
9:09:16 - 9:13:15
9:14:37 - 9:16:59
9:17:21 - 9:23:50
9:32:47 - 9:33:53
9:47:59 - 9:49:52
9:50:17 - 9:52:27
*9:53:43 - 9:54:51
9:55:56 - 9:57:34
9:57:34 - 9:58:11
9:59:54 - 10:02:24
10:04:11 - 10:06:11
10:06:46 - 10:07:11
10:08:36 - 10:09:08
10:15:13 - 10:15:31
10:16:10 - 10:21:38
10:20:35 - 10:22:06
10:29:27 - 10:30:32
10:31:02 - 10:41:49
10:41:49 - 10:45:12
10:51:52 - 10:53:04
10:53:04 - 10:54:37
11:58:15
12:09:14
12:18:53
12:25:13
12:26:42
12:27:47
12:31:20
12:47:45
1:12:03
1:22:31
1:24:41
1:35:58
1:41:49
1:42:00
1:44:16
1:46:16
1:46:45
1:51:43
1:57:14
2:00:10
2:01:07

12:06:55
12:18:53
12:25:13
12:26:42
12:27:47
12:30:24
12:32:30
12:50:20
1:16:17
1:22:57
1:25:59
1:36:20
1:42:28
1:42:47
1:44:41
1:44:41
1:47:12
1:56:15
1:58:46
2:01:07
2:02:07

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106

12:09:51
12:12:33
12:26:05
12:28:25
12:28:50
12:31:15
12:31:49
12:58:29
1:12:03
1:22:31
1:24:41
1:35:58
1:41:49
1:42:00
1:42:37
1:46:45
1:51:43
1:57:14
2:00:10
2:01:05
2:01:22
2:03:01
2:03:28
2:05:56
2:06:40
2:17:02
2:19:57
2:23:59
2:24:11
2:26:09
2:26:11
2:26:11
2:26:26
2:29:27
2:36:56
2:38:29
2:40:04
2:40:58
2:45:08
2:50:35
2:53:30
2:57:19
3:01:45
3:05:02
3:08:53
3:19:30
3:22:15
3:35:00
3:48:53
3:51:25
3:52:27
3:53:07
3:53:07

*2:03:01 - 2:04:45
2:06:40 - 2:10:23
2:23:59 - 2:25:16
2:26:11 - 2:26:43
2:27:30 - 2:28:10
2:28:10 - 2:29:08
2:28:58 - 2:29:27
2:29:27 - 2:30:02
2:36:56 - 2:38:21
2:40:04 - 2:41:43
2:41:43 - 2:42:09
2:41:36 - 2:46:03
2:50:35 - 2:52:05
2:57:19 - 3:05:13
3:01:45 - 3:02:09
3:05:02 - 3:11:44
3:11:44 - 3:12:49
3:19:30 - 3:20:05
3:22:16 - 3:23:36
3:35:00 - 3:38:29
3:51:46 - 3:56:19
3:53:07 -3:53:29

QUEUEING STUDY
RAW DATA
5/22/2014 (Thursday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Lunch Break: 11:00 - 12:00; Half Day Off
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
Service Time
8:53:22
8:53:22 - 9:05:01
9:02:04
9:07:05 - 9:13:30
9:04:22
9:08:39 - 9:09:32
9:07:05
9:16:21 - 9:17:38
9:08:39
9:17:38 - 9:18:31
9:11:08
9:17:38 - 9:18:31
9:16:21
9:17:40 - 9:20:43
9:16:21
9:21:05 - 9:37:22
9:20:28
9:22:44 - 9:26:44
9:22:16
9:24:22 - 9:24:56
9:22:44
9:26:44 - 9:30:59
9:24:22
9:35:52 - 9:38:10
9:25:52
9:46:52 - 9:47:48
?
9:49:29 - 9:50:14
9:46:52
9:52:48 - 9:55:09
9:49:10
9:59:10 - 10:01:06
9:52:48
10:01:27 - 10:06:50
9:58:18
10:07:20 - 10:17:57
10:01:27
10:17:57 - 10:19:22
10:02:25
10:20:59 - 10:23:57
10:03:29
10:27:08 - 10:28:17
10:04:19
10:28:41 - 10:30:44
10:11:42
10:29:05 - 10:33:08
10:27:08
10:35:12 - 10:38:21
10:27:14
10:35:28 - 10:36:32
10:27:27
10:37:53 - 10:38:13
10:28:41
10:41:59 - 10:58:22
10:29:05
10:43:16 - 10:46:48
10:34:04
10:58:22 - lunch
10:37:53
10:41:59
*12:08:33 - 12:08:52
10:42:50
*12:11:58 - 12:12:13
10:43:01
12:12:13 - 12:25:34
10:43:16
12:25:52 - 12:29:35
10:45:12
12:29:35 - 12:32:53
10:45:23
12:29:35 - 12:32:53
10:48:09
12:37:13 - 12:38:49
10:58:49
12:38:49 - 12:40:06
12:44:47 - 12:50:10
12:08:33
12:53:25 - 12:54:56
12:10:13
*1:02:25 - 1:04:21
12:11:58
1:10:05 - 1:11:28
12:13:39
1:14:36 - 1:16:55
12:15:09
1:20:45 - 1:21:44
12:23:25
1:21:44 - 1:24:54
12:24:20
1:31:09 - 1:32:05
12:24:45
1:32:19 - 1:33:50
12:25:22
1:44:57 - 1:47:07
12:27:02
1:47:07 - 1:48:53
12:34:22
1:56:07 - 2:03:52
12:35:06
2:04:17 - 2:08:32
12:44:47
2:08:56 - 2:12:25
12:53:25
2:12:25 - 2:14:30

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95

1:02:25
1:03:25
1:12:16
1:20:45
1:20:57
1:31:09
1:32:19
1:39:06
1:44:57
1:45:06
1:47:07
1:54:49
1:59:03
2:00:43
2:01:33
2:07:14
2:09:24
2:13:44
2:25:02
2:28:17
2:29:07
2:31:54
2:32:46
2:38:35
2:39:29
2:40:18
2:45:45
2:55:16
3:00:07
3:00:44
3:12:29
3:19:36
3:28:33
3:31:36
3:34:50
3:34:58
3:42:45
3:43:51
3:43:51
3:44:17
3:51:21
3:52:27

2:15:18 - 2:22:22
2:25:02 - 2:29:07
2:29:07 - 2:31:25
2:31:54 - 2:37:18
2:37:51 - 2:42:08
2:42:24 - 2:43:21
2:43:21 - 2:45:38
2:45:38 - 2:47:00
2:48:11 - 2:51:24
2:55:16 - 2:59:19
2:59:28 - 3:02:31
3:02:43 - 3:03:57
3:03:57 - 3:05:39
3:12:29 - 3:13:42
3:19:36 - 3:20:40
3:28:44 - 3:29:43
3:31:36 - 3:33:10
3:34:58 - 3:36:50
3:42:45 - 3:45:12
3:45:12 - 3:45:47
3:45:47 - 3:46:35
3:46:35 - 3:48:12
3:51:21 - 3:52:05
*3:52:40 - 3:53:16
3:53:43 - 3:54:54
3:57:51 - 3:59:22
3:59:22 - close

QUEUEING STUDY
RAW DATA
5/23/2014 (Friday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Day Off
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:29:32
8:29:51
8:39:55
8:50:15
8:56:43
8:57:45
8:58:58
9:02:16
9:04:10
9:06:00
9:08:54
9:09:16
9:09:40
9:11:02
9:30:44
9:34:00
9:35:05
9:35:05
9:35:24
9:46:12
9:55:00
10:04:13
10:04:29
10:07:13
10:07:29
10:07:41
10:07:56
10:08:09
10:18:31
10:18:49
10:20:26
10:30:28
10:31:40
10:45:47
10:51:18
10:53:26
10:53:36
10:55:20
10:55:20
11:57:34
11:59:00
12:05:34
12:19:04
12:20:59
12:21:08
12:28:20
12:40:13
12:40:40
12:41:00
12:46:21
12:55:45
1:08:02

Service Time
8:33:56 - 8:36:41
8:41:07 - 8:44:00
*8:50:15 - 8:50:48
8:56:43 - 8:57:45
8:57:45 - 8:59:41
8:59:41 - 9:00:09
9:05:39 - 9:07:19
9:07:19 - 9:08:34
9:08:34 - 9:09:53
9:09:53 - 9:11:11
9:11:11 - 9:12:50
9:12:50 - 9:13:47
9:13:47 - 9:19:49
9:19:49 - 9:21:14
9:30:44 - 9:32:51
9:36:20 - 9:42:32
9:42:47 - 9:44:20
9:44:20 - 9:45:31
9:46:12 - 9:47:12
9:55:00 - 9:55:56
10:04:13 - 10:09:42
10:11:02 - 10:11:44
10:11:58 - 10:13:11
10:13:11 - 10:15:20
10:15:20 - 10:20:28
10:20:28 - 10:21:33
10:21:33 - 10:22:17
10:22:17 - 10:25:41
10:30:28 - 10:31:23
10:31:23 - 10:39:15
10:46:25 - 10:57:48
10:57:48 - 10:58:54
11:57:34 - 11:58:36
11:58:36 - 12:05:09
12:44:02 - 12:44:45
12:45:28 - 12:46:04
12:49:05 - 12:50:48
12:50:56 - 12:53:41
12:53:41 - 12:54:37
12:54:37 - 12:57:26
12:58:14 - 12:59:03
12:59:03 - 12:59:51
12:59:51 - 1:00:21
*1:08:02 - 1:09:31
1:15:16 - 1:17:46
1:17:46 - 1:19:09
1:19:17 - 1:21:51
1:21:51 - 1:23:56
1:23:56 - 1:25:39
1:28:24 - 1:34:40
1:34:40 - 1:36:13
1:36:13 - 1:37:39

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101

1:12:38
1:12:53
1:16:24
1:16:40
1:20:25
1:21:38
1:29:46
1:31:24
1:32:41
1:34:10
1:39:24
1:40:48
1:50:46
1:56:07
1:57:57
1:58:14
2:04:08
2:10:41
2:10:58
2:14:14
2:15:07
2:22:14
2:24:31
2:25:30
2:26:57
2:30:29
2:33:18
2:35:20
2:37:03
2:41:22
2:42:59
2:44:52
2:53:04
3:01:17
3:06:45
3:12:55
3:15:46
3:15:52
3:16:11
3:22:57
3:29:48
3:31:46
3:36:47
3:38:33
3:45:48
3:54:54
3:55:53
3:56:24

1:37:39 - 1:39:16
1:41:57 - 1:43:00
1:43:00 - 1:44:13
1:47:25 - 1:48:46
1:48:46 - 1:51:00
1:51:00 - 1:52:13
1:56:07 - 1:57:35
2:01:15 - 2:02:22
2:02:00 - 2:02:42
2:02:42 - 2:06:13
2:06:13 - 2:08:02
2:08:02 - 2:11:48
2:11:48 - 2:17:01
2:17:01 - 2:17:58
2:18:10 - 2:22:21
2:22:21 - 2:23:27
2:23:27 - 2:26:25
2:26:25 - 2:29:19
2:33:16 - 2:36:40
2:36:40 - 2:37:42
2:37:54 - 2:41:46
2:42:04 - 2:43:52
2:43:52 - 2:46:06
2:46:06 - 2:47:21
2:47:21 - 2:48:02
2:48:12 - 2:53:15
2:53:15 - 2:55:53
2:55:53 - 2:57:43
3:06:45 - 3:10:48
3:13:24 - 3:14:47
3:15:46 - 3:18:33
3:17:16 - 3:20:33
3:20:33 - 3:21:24
3:23:14 - 3:24:21
3:27:23 - 3:32:51
3:32:51 - 3:34:52
3:35:54 - 3:43:41
3:44:27 - 3:47:14
3:47:14 - 3:51:03
3:51:03 - 3:52:57
3:52:57 - 3:54:12
3:54:54 - 3:56:37
3:56:54 - 3:59:34
3:59:34 - close

QUEUEING STUDY
RAW DATA
5/24/2014 (Saturday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 11:00 - 11:30
Teller 1 Lunch Break: 11:00 - 12:00
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
Service Time
8:28:57
8:34:33 - 8:40:34
8:28:57
8:40:42 - 8:44:37
8:30:01
8:44:37 - 8:49:41
8:33:26
8:49:41 - 8:52:22
8:36:14
8:52:22 - 8:55:49
8:36:41
8:55:49 - 8:57:16
8:39:58
8:57:35 - 8:59:26
8:42:21
8:59:26 - 9:01:37
8:45:10
9:01:37 - 9:02:51
8:45:57
9:02:51 - 9:04:41
8:52:26
9:04:41 - 9:07:05
8:55:22
9:07:05 - 9:07:54
9:00:21
9:07:54 - 9:09:30
9:00:41
9:09:30 - 9:14:23
9:03:04
9:14:23 - 9:18:27
9:06:38
*9:15:09 - 9:16:28
9:08:08
9:18:27 - 9:20:21
9:09:46
9:20:21 - 9:31:48
9:10:10
9:31:48 - 9:33:51
9:13:07
9:33:51 - 9:35:00
9:15:09
9:38:31 - 9:47:27
9:19:02
9:47:27 - 10:06:32
9:22:34
10:06:32 - 10:08:03
9:28:55
10:08:03 - 10:13:08
9:31:13
10:13:08 - 10:15:05
9:31:13
10:15:05 - 10:10:25
9:31:23
10:18:25 - 10:20:19
9:34:16
10:20:46 - 10:26:22
9:38:21
10:26:59 - 10:29:19
9:41:00
10:29:19 - 10:31:35
9:41:47
10:31:35 - 10:35:53
9:42:31
10:35:53 - 10:39:17
9:46:18
10:40:52 - 10:42:10
9:48:11
10:42:10 - 10:43:53
9:50:13
10:43:53 - 10:46:35
9:51:23
10:47:57 - 10:55:53
9:57:54
9:58:32
11:35:03 - 11:36:42
9:59:11
11:36:42 - 11:43:56
10:00:10
11:41:02 - 11:44:14
10:01:45
11:44:44 - 11:51:17
10:02:23
11:51:17 - 11:52:38
10:11:01
11:53:11 - 11:57:39
10:11:54
11:58:21 - 12:00:18
10:12:21
12:01:10 - 12:02:03
10:17:10
*12:05:33 - 12:06:50
10:20:03
12:06:50 - 12:10:05
10:23:57
12:10:25 - 12:13:45
10:25:55
12:14:21 - 12:15:51
10:27:09
12:15:51 - 12:17:20
10:29:38
12:17:52 - 12:19:33
10:44:51
12:26:31 - 12:31:47
10:45:00
12:31:47 - 12:33:43

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115

10:47:57
10:48:17
10:48:34
10:50:23
10:52:58
10:54:50
10:56:31
11:36:50
11:38:17
11:38:28
11:39:50
11:40:58
11:44:43
11:49:12
11:54:45
11:57:17
12:05:33
12:06:29
12:07:51
12:08:58
12:09:15
12:14:55
12:15:23
12:23:22
12:26:31
12:31:17
12:40:34
12:40:58
12:55:04
12:59:11
1:05:10
1:10:05
1:15:01
1:20:29
1:21:08
1:26:22
1:27:07
1:27:15
1:29:54
1:30:44
1:32:04
1:34:50
1:37:27
1:39:38
1:45:29
1:52:43
1:54:19
1:58:41
2:00:06
2:06:17
2:06:32
2:11:29
2:16:04
2:16:10
2:17:11
2:21:34
2:21:57
2:23:16
2:36:30
2:39:35
2:51:36

12:33:43
12:40:34
12:43:44
1:07:25
1:12:02
1:20:29
1:21:27
1:20:34
1:23:18
1:27:40
1:28:15
1:29:54
1:33:06
1:34:34
1:35:40
1:37:27
1:57:48
2:04:17
2:08:43
2:11:19
2:11:29
2:13:30
2:16:04
2:17:29
2:18:20
2:27:55
2:28:50
2:35:28
2:39:35
2:51:36
3:03:35
3:20:04
3:32:17
3:37:38
3:38:43
3:40:25
3:42:15
3:44:21
3:47:02
3:55:25

12:35:20
12:43:44
12:45:37
1:12:02
1:14:52
1:21:27
1:22:20
1:23:18
1:25:58
1:28:15
1:29:05
1:31:32
1:35:40
1:55:29
1:36:35
1:46:25
2:03:49
2:08:43
2:11:42
2:15:25
2:13:30
2:23:45
2:17:29
2:18:12
2:19:20
2:38:10
2:35:10
2:38:50
2:44:10
2:53:46
3:14:26
3:45:24
3:37:38
3:38:43
3:40:25
3:42:15
3:44:21
3:47:02
3:52:35
3:58:23

116
117
118
119
120
121
122
123
124
125
126

2:55:23
3:13:35
3:20:04
3:30:20
3:34:08
3:34:35
3:36:13
3:38:34
3:42:18
3:47:02
3:55:25

QUEUEING STUDY
RAW DATA
5/29/2014 (Thursday)
Office Hours 8:30 - 4:00
Observer's Lunch Break: 12:00 - 12:30
Teller 1 Day Off
Teller 2 Lunch Break: 12:00 - 1:00

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Interarrival Time
8:33:01
8:40:56
8:48:25
8:51:15
8:57:09
9:03:04
9:05:07
9:13:28
9:14:44
9:19:54
9:21:50
9:22:02
9:28:00
9:31:10
9:33:20
9:34:04
9:40:07
9:54:00
9:54:55
10:00:46
10:09:08
10:09:47
10:11:19
10:13:20
10:14:33
10:21:05
10:22:17
10:22:46
10:23:29
10:28:40
10:29:45
10:30:50
10:31:20
10:31:31
10:34:35
10:35:07
10:36:01
10:36:16
10:38:00
10:42:21
10:46:48
10:49:51
10:53:10
10:54:01
10:58:31
10:59:17
11:14:50
11:16:07
11:20:28
11:21:46
11:21:52
11:57:47
11:58:06

Service Time
8:33:01 - 8:42:52 (W, O)
8:46:15 - 8:50:41 (W)
8:50:41 - 8:52:08 (I)
8:53:04 - 8:56:18 (LC)
9:05:45 - 9:06:51 (LA)
9:10:35 - 9:12:38 (LC)
9:13:28 - 9:19:06 (M)
9:19:06 - 9:26:35 (W)
9:26:35 - 9:35:12 (LC)
9:35:12 - 9:38:07 (LA, O)
9:38:07 - 9:42:47 (P)
9:42:47 - 9:44:21 (P)
9:44:21 - 9:47:38 (P)
9:52:20 - 9:56:47 (LC, O)
9:56:47 - 10:05:43 (W, O)
10:09:47 - 10:12:11 (I)
10:14:14 - 10:16:00 (LC)
10:16:31 - 10:20:27 (D)
10:20:43 - 10:25:06 (M)
10:28:06 - 10:36:56 (W)
10:36:56 - 10:38:16 (LA)
10:38:16 - 10:41:55 (O)
10:41:55 - 10:44:01 (O)
10:44:01 - 10:46:18 (O)
10:46:18 - 10:53:31 (D)
10:55:53 - 10:56:48 (LA)
10:56:48 - 10:57:28 (LA)
10:57:20 - 10:58:01 (LA)
10:58:42 - 11:01:25 (O)
11:01:25 - 11:06:12 (O, P)
11:06:12 - 11:11:25 (LC)
11:11:25 - 11:17:14 (LC)
11:17:14 - 11:19:55 (W)
11:19:55 - 11:22:34 (P)
11:22:34 - 11:26:37 (LC)
11:27:17 - 11:32:26 (D)
11:32:26 - 11:34:22 (LC)
11:34:22 - 11:36:44 (W)
11:36:44 - 11:40:41 (LC)
11:41:10 - 11:48:50 (D)
12:54:12 - 12:59:27 (P)
12:59:27 - 1:03:54 (P)
1:03:54 - 1:06:26 (LC)
1:06:26 - 1:18:15 (LC)
1:14:50 - 1:15:56 (LA)
1:15:56 - 1:16:27 (LA)
1:18:50 - 1:20:28 (W)
1:20:28 - 1:22:07 (O)
1:22:07 - 1:23:29 (LC)
1:42:31 - 1:47:08 (?)
1:47:08 - 1:49:08 (D)
1:49:00 - 1:53:05 (LC)

D - Deposit
LC - Loan cash
LA - Loan ATM
O - Other Transactions
P - Pay
M - Pay for Mermbership
W - Withdraw

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101

11:58:18
12:41:56
12:47:44
1:00:54
1:04:36
1:07:06
1:08:17
1:11:18
1:17:21
1:21:38
1:38:49
1:40:48
1:43:35
1:46:01
1:58:11
1:59:18
2:04:46
2:08:08
2:09:32
2:10:10
2:12:33
2:12:47
2:12:57
2:17:18
2:18:24
2:21:40
2:26:04
2:38:46
2:48:33
2:50:16
2:50:24
2:52:16
3:04:49
3:06:42
3:08:24
3:11:08
3:11:43
3:15:49
3:24:30
3:25:58
3:28:42
3:29:56
3:38:02
3:43:52
3:46:12
3:46:58
3:56:52

1:53:05 - 1:53:46 (LA)


1:58:11 - 1:59:02 (LA)
2:00:13 - 2:02:27 (LC)
2:04:46 - 2:06:59 (LA)
3:04:49 - 3:06:07 (LC)
3:06:42 - 3:07:32 (LA)
3:11:08 - 3:12:31 (LC)
3:15:23 - 3:17:17 (W)
3:17:56 - 3:18:33 (LA)
3:25:12 - 3:25:58 (O)
3:28:42 - 3:30:49 (W)
3:30:49 - 3:32:54 (W)
3:38:02 - 3:42:54 (P)
3:43:52 - 3:44:45 (LA)
3:46:12 - 3:57:00 (LC)
3:57:39 - close

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