Afra Shames H00214566 Work Experience Journals3 Week 3 & 4 I worked in
Teamwork and leadership During this two weeks I worked in customer service includes open request, make health card, issuance export certifications, deliver important papers etc. and we are a team each one have different job but there are related so if anyone needs help they corporative to help each others. Also, the manager and supervisor work with as at the same time to solve the problems that come from the unethical customers or who have a problem or conflict with some of customer and he make the right decision so this chance increase my skills in leadership, solving problem and how to deal with customers and other team members to avoid problem, customers conflict and unethical customers. In addition, I Afra Shames H00214566 Work Experience Journals3 have to be more organize and concentration to finish the case for each customer on time and make sure they have the right paper (original paper) that must check it before doing anything. So this different than what I do in HCT because now Im responsible for others not just for myself so I have be quickly, more accurate, and finish on time because these will affect the customers if I do it in good way they will be satisfied but if no could cause problem and conflict. Moreover, I worked with new people so this challenging for me because I have to communicate with them well and try to present myself also well to accept me but, at HCT I already knows my colleagues personalities. Finally, I so happy to work with health department & planning and survey department because they work hard to satisfied their customers in ethical way and they have strict roles towards unethical customers because that have reaction on the society and country. For example, in health department they have a regular inspection in different place, shops, supermarket, beauty salons, search for shops which doesnt have commercial license to form strict roles for their and for unethical customers through fines, close their shop, etc. Also not just for customer they are working to improve their employees skills through training them to be more effective in their work. Work related practice and procedures At HCT, the teachers give us teaching service but, in workplace I give the service for the customers so the situation change Im now looks like the teachers I have to be responsible of others (customers). In addition, in workplace I see different customers with different personality so this need professional communication to can do my work without any barriers and late. Whereas, at HCT I study and work with same girls and team and I has same teachers. Moreover, I organize myself depend on what I study, however in workplace each customer have a period of time to finish her/his case like 20 cases in the day not spend all time to do just 5 case so in this circumstance needs to organize my time well and deal fast with the customer and his/her case without late and mistake. Finally, according to myself I usually try to finish my work early event if it at work or HCT to avoid any stress. Furthermore, if I face some difficulty in my work I ask for help.
Afra Shames H00214566 Work Experience Journals3 Work plan Week Department Activities Supervisor 1. Health department
- Entering daily reports in oracle system for the inspectors and it includes query for the licenses of the customers & regular data like date of this report, time, name of this report, type of licenses and number of licenses and save it in the system - Issuance a health card for the customer through oracle system and it needs important procedures like, important papers, query for the licenses to make sure there is no irregularities, payment request for fee payment of health card with fine if there an irregularities, after receive the bond arrested of payment we renew the card and print it , but for the new customer we make a
Manager: Khalifa Al Mouhary
Afra Shames H00214566 Work Experience Journals3 new card and we have first to add this person in the system with same procedures, then the customers needs to do a health checks to make sure so if its ok it needs a final step which is the signature from the manager and seal from the secretarial. - How to cancel the health card and its also needs a procedures includes important papers to cancel it and add it in the system to save it. - Review the papers of the irregularities of the section to make payment request for fine payment then it needs to enter this irregularities & sanctions in the system to save it.
- Know about the administrative which includes deal with Afra Shames H00214566 Work Experience Journals3 complaints of the health, environmental and food, through send it to the inspector and he has to communicate with the complainant and this take 3 days just, how to write letters for study, annual leave, vacation, start work, etc. and it need special producers like evidence and signature from their manager and be responsible of the attendance for trainers, new staffs and volunteers, I learned about the overtime and how its work and it needs steps for example if any staff would like to work overtime he/she needs a signature for her/his supervisor of the section then from the manager, also we received the circulars and send it to the manager, finally save the keys of the shops Afra Shames H00214566 Work Experience Journals3 whose closed because the irregularities.
- Issuance export certifications for the contracting company and not contracting and these needs specific processes and steps. Through oracle system - Alternative secretarial includes receive and transfer the calls, written pledges for the customers who has irregularities, receive fax and reception imports and send it to the manager for signing.
Afra Shames H00214566 Work Experience Journals3 2. planning & survey department (customer service section) - Open request for customers through SAP and PSA program includes different kinds of request around 33 request like, plot document, determine level request, report request, service plane request, demarcation request, compensation request, re-planning request, etc. - Renew the number of the case for the customer to can open request in the new system and this also needs a program called Auto CAD. After that we close their case and print it to deliver it. - Hamdan Al Mansouri
Afra Shames H00214566 Work Experience Journals3
Evidence Form follow up weekly from HR department (field supervisor)