Bshs 461

Syllabus
BSHS/461 Version 2
1
Syllabus
College of Social Sciences
BSHS/461 Version 2
Building Community in Human Service
Organizations
Scedule!"1/#"/2"14 $ "2/2%/2"14
Cam&us! O'()*+O, C) -.)*'+'/ C.'(.*
/rou& +0! O'12BHS"#
Co&yrigt 1 2""2, 2""4 by 3niversity of 4oeni56 )ll rigts reserved6
Course Description
(is course &rovides a frame7or8 for understanding organizations as social communities6 Students 7ill learn to
identify te essential elements of organizational communities, te managerial im&lications, te s8ills necessary
to effectively 7or8 in organizational communities, and te benefits of 7or8ing in organizations using te
community model6 .m&asis 7ill be &laced on understanding and develo&ing te s8ills needed to 7or8
effectively in organizations6
Policies
9aculty and students/learners 7ill be eld res&onsible for understanding and adering to all &olicies contained
7itin te follo7ing t7o documents!
3niversity &olicies! :ou must be logged into te student 7ebsite to vie7 tis document6
+nstructor &olicies! (is document is &osted in te Course Materials forum6
3niversity &olicies are sub;ect to cange6 Be sure to read te &olicies at te beginning of eac class6 4olicies
may be sligtly different de&ending on te modality in 7ic you attend class6 +f you ave recently canged
modalities, read te &olicies governing your current class modality6
Programmatic Assessments
)n assignment designated as a &rogrammatic assessment is re<uired and must not be canged or removed6
(e assignment is &art of te College of Social Sciences= formal &rogram assessment6
Course Materials
>ouzes, ?6 @6 A2""#B6 Business leadership: A Jossey-Bass reader6 San 9rancisco, C)! ?ossey$Bass6
-e7is, ?6 )6, 4ac8ard, (6, C -e7is, @6 06 A2""%B6 @anagement of uman service &rograms6 Belmont, C)!
(omson Broo8s/Cole6
-unenburg, 96 C6, C Ornstein, )6 C6 A2""4B6 .ducational administration! Conce&ts and &ractices A4t ed6B6
Belmont, C)! Dads7ort6
)ll electronic materials are available on te student 7ebsite6
Week One: Human Service Organizations
Details Due Points
Objectives 1.1 +dentify te vision and mission of national, state, or local uman "1/#"/14
Syllabus
BSHS/461 Version 2
2
service organizations6
1.2 0etermine te environmental trends and sta8eolders tat
influence an organization6
1.3 .5&lain te im&ortance of community collaborations, mar8eting,
and a board of directors in uman service organizations6
Readin Read te Dee8 One *ead @e 9irst6
Readin Read C6 1 of Management of Human Service Programs6
Readin Read tis 7ee8=s .lectronic *eserve *eadings6
!artici"ation !artici"ate in class discussion6 4
#onraded
$ctivities and
!re"aration
9igure E61
Situational
-eadersi&
Vie% figure E61 of Business -eadersi&! ) ?ossey$Bass *eader6
#onraded
$ctivities and
!re"aration
(e -eadersi&
/rid
F
9igure
Vie% figure G$% of .ducational )dministration! Conce&ts and
4ractices6
&earnin 'ea(
)nstructions
-earning (eam
Carter
Create te -earning (eam Carter6
&earnin 'ea(
)nstructions
Dee8ly (eam
*evie7
Revie% te Dee8 One ob;ectives and discuss insigts and
<uestions you may ave6
&earnin 'ea(
)nstructions
'ational, State, and
-ocal Human
Service
Organizational
Structures and
4rocesses 4a&er
A4re&arationB
Bein 7or8ing on your 'ational, State, and -ocal Human Service
Organizational Structures and 4rocesses 4a&er6
Coose one national, one state, and one local uman
service organization Agovernmental, &rivate, or non$&rofitB6 .ac
team member must suggest t7o &ossible organizations.

Coose one organization on 7ic to re&ort6
&earnin 'ea(
)nstructions
9unctions of a
Bein 7or8ing on your 9unctions of a Human Service Organization
4resentation by com&leting te /rou& .5ercises in C6 # on &&6 64$
6G and C6 G on &6 1"2 of Management of Human Services
#
Syllabus
BSHS/461 Version 2
#
Human Service
Organization
4resentation and
4a&er
A4re&arationB
Programs6
)ndividual
Caracteristics and
.nvironments of a
Human Service
Organization 4a&er
*rite a 1,"G"$ to 1,G""$7ord &a&er about a uman service
organization 7it 7ic you are familiar6 (e organization must be
national, state, or local6
$ddress te follo7ing <uestions!
Dat are te organization=s vision and missionH
Ho7 does te organization govern itselfH
Dat are te various roles in te organizationH
Do are some 8ey sta8eoldersH Ho7 do tese
sta8eolders influence te organizationH
Dat community collaborations and mar8eting C &ublic
relations strategies does te organization useH Dy are tey
im&ortantH
Dat environmental trends A&olitical, economic, social, and
tecnologicalB are tey facingH Ho7 7ell is te agency
managing tese trends and forcesH
+or(at your &a&er consistent 7it )4) guidelines6
%
Week Two: Organizational Theor an! Design "or Human Service
Organizations
Details Due Points
Objectives 2.1 *elate classical teories to uman relations models6
2.2 +dentify te 8ey com&onents of organizational structure6
2.3 +dentify te im&ortance of culture and te value of building
community in organizations6
"2/"6/14
Readin Read te Dee8 (7o *ead @e 9irst6
Readin Read C6 # of Management of Human Service Programs6
Readin Read C6 G of Management of Human Service Programs6
&earnin 'ea(
)nstructions
Sub(it te -earning (eam Carter6 G
Syllabus
BSHS/461 Version 2
4
-earning (eam
Carter
&earnin 'ea(
)nstructions
Dee8ly (eam
*evie7
Revie% te Dee8 (7o ob;ectives and discuss insigts and
&earnin 'ea(
)nstructions
-eadersi& and
Su&ervising
+nfluence in Human
Services 4a&er
A4re&arationB
Bein 7or8ing on your -eadersi& and Su&ervising +nfluence in
Human Services 4a&er6
&earnin 'ea(
)nstructions
9unctions of a
Human Service
Organization
4resentation
A4re&arationB
Continue to 7or8 on your 9unctions of a Human Service
Organization 4resentation by com&leting te /rou& .5ercise on &6
1#6 in C6 6 of Management of Human Services Programs6
#
&earnin 'ea(
'ational, State, and
-ocal Human
Service
Organizational
Structures and
4rocesses 4a&er
*rite a 1,4""$ to 1,%G"$7ord &a&er6 +nclude at least tree citations6
)ddress te follo7ing <uestions for eac organization!
Dat is te organizational structureH
Dat are te de&artments, divisions, or s&ecific areas of
&rogram deliveryH
+s te organization governmental, &rivate, for$&rofit, or
non&rofitH
Dat is te organizational cultureH Dy is tis culture
im&ortantH
Ho7 does te organization build communityH
Ho7 does building community affect te organization=s
valueH
Ho7 does Bla8e and @cCanse=s -eadersi& /rid and
Hersey and Blancard=s situational leadersi& model relate to
te organization=s uman relations modelH
0o tey ave a strategic &lan or organizational cart you
could locateH
Summarize differences bet7een te selected organizations6
%
Week Three: Developing Human #esources
Details Due Points
Syllabus
BSHS/461 Version 2
G
Objectives 3.1 +dentify te causes of staff burnout6
3.2 0etermine te callenges related to su&ervising or being
su&ervised6
"2/1#/14
Readin Read te Dee8 (ree *ead @e 9irst6
Readin Read C6 % of Management of Human Service Programs6
&earnin 'ea(
)nstructions
Dee8ly (eam
*evie7
Revie% te Dee8 (ree ob;ectives and discuss insigts and
&earnin 'ea(
)nstructions
9unctions of a
Human Service
Organization
4resentation
A4re&arationB
Continue to 7or8 on your 9unctions of a Human Service
Organization 4resentation by com&leting te /rou& .5ercises in C6
E on &6 12" and C6 1" on &6 242 of Management of Human
Services Programs6
#
)ndividual
Causes and
4revention of
Burnout in Human
Services Staff 4a&er
!re"are a %""$ to 1,"G"$7ord &a&er, 7it at least t7o citations, in
7ic you include te follo7ing!
0efine burnout6
0escribe individual, cultural, organizational, su&ervisory,
and social su&&ort factors tat cause burnout6
0escribe various individual, ;ob role, and organizational
metods to &revent burnout6
.5amine your &ersonality, and sare o7 you react and
res&ond to &ersonal and 7or8$related stress6 4rovide insigt into
o7 you may reduce effects of burnout6
6
&earnin 'ea(
Case %! (e (o8en
.conomy and
Su&ervising
Callenges 4a&er
Read Case %! (e (o8en .conomy in C6 % of Management of
Human Services Programs6
$ns%er te follo7ing <uestions in a %""$ to 1,"G"$7ord &a&er!
Dat leadersi& model could one a&&ly to te scenarioH
.5&lain your coice6
Dat 8ey elements of te su&ervisory &rocess 7ere
demonstratedH
Dat common callenges did te su&ervisor and su&ervisee
faceH
1"
Syllabus
BSHS/461 Version 2
6
0escribe factors tat influenced ;ob design, iring, training,
and &erformance a&&raisals6
,iscuss eac member=s callenges faced as a su&ervised
em&loyee or in su&ervising em&loyees6
Create a list of five to eigt common callenges you addressed, and
decide 7ic callenges are most difficult to andle 7en being
su&ervised or 7ile su&ervising6
Week $our: %valuating Human Service Programs
Details Due Points
Objectives 4.1 0escribe o7 sco&e and &ur&ose influence evaluation design6
4.2 .5&lain te role of uman service em&loyees in te &rogram
evaluation &rocess6
"2/2"/14
Readin Read te Dee8 9our *ead @e 9irst6
Readin Read C6 E of Management of Human Service Programs6
Readin Read C6 1" of Management of Human Service Programs6
&earnin 'ea(
)nstructions
Dee8ly (eam
*evie7
Revie% te Dee8 9our ob;ectives and discuss insigts and
&earnin 'ea(
)nstructions
9unctions of a
Human Service
Organization
4resentation
A4re&arationB
Co("lete your 9unctions of a Human Service Organization
4resentation6
Re-er to te 3niversity of 4oeni5 @aterial for additional assignment
details6
)ndividual
Case 2! .mergency
.valuation 4a&er
Read Case 2! .mergency .valuation in C6 2 of Management of
Human Services Programs6
!re"are a %""$ to 1,"G"$7ord &a&er in 7ic you ans7er te
follo7ing <uestions!
+n 7at 7ays could te agency ave &revented tis
situationH
1G
Syllabus
BSHS/461 Version 2
%
Dat a&&ears to be te sco&e and &ur&ose of te federal
evaluationH Dy did tis cause suc a situationH Dy sould
you ta8e sco&e and &ur&ose into account 7en designing an
evaluationH
Dat issues and callenges did te staff faceH Dat issues
and callenges migt te evaluator faceH Ho7 sould te staff
deal 7it tis situationH
Dat role did te em&loyees &lay in creating tis situationH
Dat role do tey &lay in evaluationH +n retros&ect, 7at sould
tey ave done differentlyH
Week $ive: Achieving an! Maintaining Organizational %&cellence
Details Due Points
Objectives ..1 0escribe te five disci&lines of a -earning Organization6
..2 9ormulate a 9orce 9ield )nalysis and self$assessment for
acieving and maintaining individual e5cellence6
"2/2%/14
Readin Read te Dee8 9ive *ead @e 9irst6
)ndividual Sub(it te -earning (eam .valuation6 .ac team member must
submit a se&arate co&y to te instructor6
1
&earnin 'ea(
)nstructions
Dee8ly (eam
*evie7
Revie% te Dee8 9ive ob;ectives and discuss insigts and
)ndividual
!rora((atic
$ssess(ent
)cieving and
@aintaining
+ndividual
.5cellence 4a&er
*rite a 1,4""$ to 1,%G"$7ord &a&er, including at least five citations6
See 3niversity of 4oeni5 @aterial! )cieving and @aintaining
+ndividual .5cellence 4a&er for additional information on tis
assignment6
+or(at your &a&er consistent 7it )4) standards6
E
)ndividual
Human Services
4rogram
Read te follo7ing information!
(e Bacelors of Science in Human Services/Human Services
1
Syllabus
BSHS/461 Version 2
E
Iuestionnaire @anagement 4rogram Iuestionnaire consists of 22 <uestions and
sould ta8e you a&&ro5imately 1G minutes to com&lete6 (e first fe7
<uestions as8 for information about you, so tat 7e can gain
additional insigt into te bac8ground of our students6 (e remaining
<uestions address your e5&erience 7it our &rogram6 :our
res&onses 7ill be 8e&t strictly confidential and 7ill be used as
cumulative results to evaluate te &rogram and te student
e5&erience for te &ur&ose of re&orting and &rogram im&rovement6
:our in&ut is very valuable to us6 4lease ta8e a fe7 minutes of your
time to assist us in our continuous <uality im&rovement &rocess6
-in8 to te survey! tt&!//coca6&oeni56edu/s1/ta8esurvey6as&H
cJbssK1"
&earnin 'ea(
9unctions of a
Human Service
Organization
4resentation
!re"are a &resentation describing your y&otetical uman service
agency, detailing its 8ey functions!
4lanning
0esigning te &rogram and organization
0evelo&ing uman resources
Su&ervising
@anaging finances
@onitoring and evaluating

)nclude information tat 7ill dis&lay ade<uate 8no7ledge of te 8ey
factors for eac function related to your cosen organization and its
&rograms and services6
)nclude a minimum of 1G 4o7er4oint
F
slides6 -ocal Cam&us
students 7ill do a 2"$#" minute &resentation6 +nvolvement by all
-earning (eam members must be evident6 (e &resentation 7ill be
due in Dee8 9ive6
Re-er to te 3niversity of 4oeni5 @aterials at te end of te
syllabus for additional Dee8 9ive -earning (eam )ssignment
details6
!resent te 9unctions of a Human Service Organization
4resentation6
11
Optional Discussion 'uestions
*ee/ One ,iscussion 0uestions
(in8 about a uman service organization 7it 7ic you are familiar6 0o you feel te organization
managed itself 7ellH Ho7 could its effectiveness be im&rovedH Dat managerial functions are &erformed
most effectivelyH
(in8 about a uman service organization 7it 7ic you are familiar6 Ho7 do te organization=s vision
and mission influence o7 its leaders manage and directH
(in8 about a uman service organization 7it 7ic you are familiar6 Dat are te 8ey forces in te
Syllabus
BSHS/461 Version 2
2
environment to 7ic tey must &ay attentionH Ho7 do tese forces affect te organizationH
Select a uman service organization 7it 7ic you are familiar6 Ho7 does te agency identify te
needs and o&&ortunities for services it may &rovideH Ho7 does it involve te community in te &rocessH
Ho7 must mar8eting and &ublic relations tecni<ues be ada&ted to enable uman service organizations
to deliver better servicesH
*ee/ '%o ,iscussion 0uestions
Sould every &rogram ave clearly defined services and &rocedures based on best &racticesH Sould
7or8ers be able to decide 7at to do 7it clients based on &rofessional ;udgment and e5&erienceH
+n 7at 7ays ave you seen or antici&ate &rogram staffs resist ne7 service metodsH Dy do you tin8
staff may resist tese metodsH
C6 4 in Management of Human Service Programs discusses several a&&roaces to organizational
design6 Dic a&&roac do you find most a&&licable to uman service organizationsH DyH
+f you 7ere designing a uman service organization, 7ic teories 7ould you most li8ely useH
Ho7 may a uman service organization effectively build community and cultureH
*ee/ '1ree ,iscussion 0uestions
+f you 7ere involved in a ;ob &erformance a&&raisal, 7at &arts did you li8e or not li8eH DyH +f not,
7at do you feel ma8es a fair a&&raisalH
Dat is your &ersonal &ers&ective about te legal re<uirements related to affirmative action and e<ual
o&&ortunity in em&loymentH
Ho7 may diversity create callenges for a su&ervisor or tose being su&ervised in a uman service
organizationH
Have you ever e5&erienced burnout in a ;obH Dat 7ere some causes and sym&toms you
e5&eriencedH Dat did you do or could ave done to &revent or 7or8 troug tis e5&erienceH
(in8 about te best and 7orst leader or su&ervisor you remember6 Dat does leadersi& teory tell
you tat el&s you understand 7at 7ent on in tis situationH
*ecall a situation in 7ic you and your co$7or8ers or fello7 students felt igly motivated or effective6
Dat motivational teories el& you account for tisH
Dat do you see as te most im&ortant caracteristics of a su&ervisor and su&ervisory relationsi&H
Have you ad difficulties in your communication or relationsi&s 7it su&ervisorsH +f so, 7at areas
caused &roblemsH Ho7 migt you develo& better s8ills and more comfort in tis area for te futureH +f not,
7at do you tin8 you did to ma8e tese relationsi&s successfulH
*ee/ +our ,iscussion 0uestions
Dat grants and contract sources are you a7are of from national, state, and local governmental or
Syllabus
BSHS/461 Version 2
1"
foundational entitiesH Dat are te ste&s for a&&lying for tese fundsH Dat consideration 7ould a uman
service organization ave to ma8e in deciding to a&&ly for temH
Dat are some callenges in uman service 7or8 7it measuring client outcomesH Ho7 migt
information systems el& in tis regardH
Dat are some reasons staff may be resistant to or fearful of evaluationH Ho7 could one ma8e
evaluation nontreatening or valued for 7or8ers in uman service agenciesH
Ho7 migt sta8eolders influence evaluation designH Dat advantages and disadvantages may come
from tis influenceH
*ee/ +ive ,iscussion 0uestions
(in8 of a leader of a uman service organization you ave seen or 8no76 Dat did tat leader do tat
7as effective and ineffectiveH Dat 7ould ave made te leader more effectiveH Dat e5am&les of
leadersi& teory did you see or not seeH
Dat do you tin8 are some 8ey callenges facing uman service organizations todayH Ho7 7ell are
our organizations and &rofessions ada&ting to a dynamic environmentH
Dat are your current career goals and visionsH Dat additional s8ills and 8no7ledge must you
continue to gro7 and develo& &rofessionallyH
Dic of 4eter Senge=s five disci&lines do you feel is most im&ortant in a uman service organizationH
DyH
Copright
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intended to im&ly endorsement, s&onsorsi&, or affiliation6
.dited in accordance 7it 3niversity of 4oeni5F editorial standards and &ractices6

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