CUSTOMER SATISFACTION

SURVEY RESULTS
JULY 2009
 OVERALL SATISFACTION - TTSH
% Excellent or Good
68.2% of our patients rated our service
60.0 % Excellent or Good in Customer Satisfaction Survey Jul 09.

48.7 47.8
68.2
40.0 63.7
31.4
26.8
19.5
20.0 15.9

3.7 3.3 1.7

1.1
0.0
TTSH Jul 09 (n=1053 ) TTSH Jan 09 (n=762)
Excellent Good Satisfactory Poor Very Poor
 OVERALL SATISFACTION- ED
% Excellent or Good

% 60.7% of our patients rated our service

60
Excellent or Good in Customer Satisfaction Survey Jul 09.
50.3
42.7 64.9
40
60.7 34.0
29.1
% rating of 5 increased

20
14.6
18.0
4.7 3.3 2.6
0.7
0
TTSH Jul 09- ED (n=150) TTSH Jan 09- ED(n=151)

Excellent Good Satisfactory Poor Very Poor

3
 OVERALL SATISFACTION- SOC
% Excellent or Good
72.5% of our patients rated our service
60 % Excellent or Good in Customer Satisfaction Survey Jul 09.
53.8
48.9
72.5

40 63.7
29.9
24.2
18.7
20 15.8

2.3 3.5 1.9

0.9
0
TTSH Jul 09- SOC (n=434) TTSH Jan 09- SOC (n=311)

Excellent Good Satisfactory Poor Very Poor

4
 OVERALL SATISFACTION-
Individual Clinic
% Excellent or Good

Overall for Clinics: 72.5%

88.1 84.4 81.6 78.0
74.0 65.0 72.2 66.7
Satisfaction %

61.7 56.9

Clinics
 OVERALL SATISFACTION- WARDS
% Excellent or Good

60 % 66.9% of our patients rated our service

Excellent or Good in Customer Satisfaction Survey Jul 09.
46.2 45.3
66.9
40
62.0 34.0
% rating of 5 increased 26.9

20 16.7
20.7
4.7 3.0
1.5 1.0
0
TTSH Jul 09- Wards (n=469) TTSH Jan 09- Wards (n=300)

Excellent Good Satisfactory Poor Very Poor

6
 OVERALL SATISFACTION-
Individual Ward
% Excellent or Good
Overall for Wards: 66.9%
95.2
88.9 90.0
85.7
80.0
72.7 75.0
71.4 71.4 70.6
62.5 68.4 66.7 68.4
64.7 63.6 64.762.5
Satisfaction %

61.9 58.3 60.058.8

55.0 50.0 55.6
50.0
42.9

D
A

C
D

B
5B

5C

7C

7D

8A

8D

9B

9D
5A

5D

7B

8B

8C

9C

10

10

10

11

11
12

12

12

13
10

11

12

13
Wards