1.

The concept that some leadership attributes will work in some situations but not in
others can be described by the
behavioral theory
leadership effectiveness theory
tactical theory
contingency theory
2. Sam Meyers manages a telemarketing call center. He has 20 employees working for
him who are displeased with the way he yells and threatens to terminate them for what
they see as small issues. Which kind of power is Sam using to get the job done?
Referent power
Reward power
Coercive power
Legitimate power
3. Which of the following is considered an organizational blueprint, which prescribes the
quantity and time frame for when each end product will be assembled?
WBS (Work Breakdown Structure)
ERP (Enterprise Resource Planning)
MRP (Material Requirements Plan)
MPS (Master Production Schedule)
4. In performing a SWOT analysis, which of the following would be considered as a
threat?
Competitors
Lack of a strategic plan
Increased product demand
Recognized brand

5. During the implementation of a project, which of the following should be the primary
focus of a consulting firm?

The correct project software

Application of the learning curve theory

Tools and materials availability

People management skills

6.Which of the following is considered a major process flow structure?

Fabrication

Lead Time

Project

Lean Manufacturing

7. Some studies indicate the best approach for transformational change may have
the chief executive officer create an atmosphere for change

and begin establishing a vision

and establish a reward system

but let others decide how to initiate change

but carefully set limits for the program

8. Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?

Control charting

Project management

Standard deviation

Continuous improvement

9. What can affirmative action assist organizations in achieving that diversity initiatives
cannot?
Correcting specific problems of the past
Increased productivity
Maximizing creativity
Maximizing workforce commitment

10. According to the job characteristics model, autonomy is defined as the degree to
which
a job generates direct and clear information about performance
a job provides the worker freedom, independence, and discretion
a job has an impact on the lives or work of other people
a job requires completion of a whole and identifiable piece of work

11. Active listening requires:
interruptions to get your point across
summarizing all areas of the performance-interview feedback discussion.
summarizing only the areas of agreement
verbal communications only

12. An example of control criteria that can be used in any situation is ________.
number of calls taken per day
employee satisfaction
client requests completed per hour
average time to process paperwork

13. Because practical considerations make job tryouts for all candidates infeasible, it is
necessary to __________ the relative level of job performance for each candidate on
the basis of available information.
assign
abandon
predict
accept

14. Which of the following is ISO 14000 primarily concerned with?
Time management
Continuous improvement management
Environmental management
Quality management

15. Which of the following is a desirable strategy for managers aiming to reduce the
negative consequences of rumors?
Creating a more informal communication environment at the workplace
Initiating disciplinary action against the employee who started the rumor
Encouraging employees to communicate their concerns and suggestions
Refusing to comment on issues that appear to be controversial and unfair

16. ________ refers to an individuals belief that he or she is capable of performing a
task.
Self-efficacy
Emotional contagion
Affect intensity
Self-determination

17. When an employee volunteers to run a canned food drive, this is an example of
organizational citizenship behavior
employee productivity
job satisfaction
employee happiness

18. As a university student, your institutions social principles and practices reflect on
you, as a stakeholder, in the organization. Therefore, it is your right to question how
these practices should be evaluated in relation to the social issues that the school is
addressing. If your university provides job-share programs, builds a day-care facility,
and only uses recycled paper, it could be said to be ________.
socially image conscious
fulfilling its social obligation
socially aware
socially responsive

19. A project can be segmented into which of the following?
Events
Success markers
Work packages
Sub-jobs

20. In order to make their firm a learning organization, managers should
increase the degree of departmentalization
reinforce interdependence and reduce boundaries
penalize mistakes
avoid the use of cross-functional teams

21. Conflicts can be resolved by withdrawing from them or suppressing them. This
conflict-management technique is known as ________.
accommodating
forcing
avoiding
compromising

22. Adoration of a charismatic leader by followers can lead to
limiting suggestions of fixes and improvements
a competitive work environment
greater understanding of the company mission
difficulty in developing a successor

23. Which of the following statements is true with regard to the effectiveness of tactics?
All tactics are equally effective with regard to upward influence.
Individuals from collectivist cultures are typically more likely to use soft tactics that
reflect personal power.
The combination of a soft tactic with reasonable persuasion is more effective
than a combination of two hard tactics.
Soft tactics are less effective than hard tactics when used individually

24. ____________ is the biggest hurdle to overcome in a pay-for-performance plan.
Merit-pay increases
Compensation equation
Inflation
Salary cap performance level

25. Mary arrives at her new job. Before she can begin actually doing the work, she
must complete a series of activities including role playing and virtual reality interactions.
What type of training method does Marys new employer use?
On-the-job training
Information presentation
Simulation
Organizational development

26. In _____, workers have been fired for refusing to quit smoking, for living with
someone without being married, drinking a competitors product, motorcycling, and
other legal activities outside of work.
lifestyle discrimination
invasion of privacy
defamation
constructive discharge

27. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for
optimized production technology?
If you lose an hour at a bottleneck it is better than making scrap.
Do not allow bottlenecks to govern the flow of the line.
Utilization and activation of a resource are not the same.
An hour saved at a bottleneck operation does not increase the process flow.
28. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
race norming
adverse impact
affirmative action
monetary damages and jury trials

29. Which of the following is an element that addresses elimination of waste under lean
production?
Minimized run times
Production ahead of demand
Group plant loading technology
Kanban production control system

30. Training that results in ______ is costly because of the cost of training (which
proved to be useless) and the cost of hampered performance.
reinforcement of training
simulation of training
applicability of training
negative transfer of training