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The concept that some leadership attributes will work in some situations but not in

others can be described by the

behavioral theory leadership effectiveness theory tactical theory

contingency theory

  • 2. Sam Meyers manages a telemarketing call center. He has 20 employees working for

him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

Referent power Reward power

Coercive power

Legitimate power

  • 3. Which of the following is considered an organizational blueprint, which prescribes the

quantity and time frame for when each end product will be assembled?

WBS (Work Breakdown Structure) ERP (Enterprise Resource Planning) MRP (Material Requirements Plan)

MPS (Master Production Schedule)

  • 4. In performing a SWOT analysis, which of the following would be considered as a



Lack of a strategic plan Increased product demand Recognized brand

5. During the implementation of a project, which of the following should be the primary focus of a consulting firm?


The correct project software


Application of the learning curve theory


Tools and materials availability



People management skills

6.Which of the following is considered a major process flow structure?


Lead Time


Lean Manufacturing

7. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

and begin establishing a vision

and establish a reward system

but let others decide how to initiate change

but carefully set limits for the program

8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six

Sigma principle?

Control charting

Project management

Standard deviation

Continuous improvement

9. What can affirmative action assist organizations in achieving that diversity initiatives cannot?

Correcting specific problems of the past

Increased productivity

Maximizing creativity

Maximizing workforce commitment

  • 10. According to the job characteristics model, autonomy is defined as the degree to


a job generates direct and clear information about performance

a job provides the worker freedom, independence, and discretion

a job has an impact on the lives or work of other people

a job requires completion of a whole and identifiable piece of work

  • 11. Active listening requires:

interruptions to get your point across

summarizing only the areas of agreement

verbal communications only


An example of control criteria that can be used in any situation is ________.

number of calls taken per day


employee satisfaction


client requests completed per hour


average time to process paperwork


Because practical considerations make job tryouts for all candidates infeasible, it is

necessary to

the relative level of job performance for each candidate on






Which of the following is ISO 14000 primarily concerned with?

Time management

Continuous improvement management


Environmental management

Quality management


Which of the following is a desirable strategy for managers aiming to reduce the

negative consequences of rumors?

Creating a more informal communication environment at the workplace

Initiating disciplinary action against the employee who started the rumor

Encouraging employees to communicate their concerns and suggestions

Refusing to comment on issues that appear to be controversial and unfair


refers to an individual’s belief that he or she is capable of performing a




Emotional contagion


Affect intensity




When an employee volunteers to run a canned food drive, this is an example of

organizational citizenship behavior


employee productivity

job satisfaction


employee happiness



As a university student, your institution’s social principles and practices reflect on

you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is

addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

socially image conscious

fulfilling its social obligation

socially aware

socially responsive


A project can be segmented into which of the following?




Success markers


Work packages




In order to make their firm a learning organization, managers should

increase the degree of departmentalization


reinforce interdependence and reduce boundaries

penalize mistakes


avoid the use of cross-functional teams



Conflicts can be resolved by withdrawing from them or suppressing them. This

conflict-management technique is known as ________.










Adoration of a charismatic leader by followers can lead to


limiting suggestions of fixes and improvements

a competitive work environment

greater understanding of the company mission

difficulty in developing a successor

  • 23. Which of the following statements is true with regard to the effectiveness of tactics?

All tactics are equally effective with regard to upward influence.

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

The combination of a soft tactic with reasonable persuasion is more effective

than a combination of two hard tactics.

Soft tactics are less effective than hard tactics when used individually

  • 24. is the biggest hurdle to overcome in a pay-for-performance plan.


Merit-pay increases

Compensation equation


Salary cap performance level

  • 25. Mary arrives at her new job. Before she can begin actually doing the work, she

must complete a series of activities including role playing and virtual reality interactions.

What type of training method does Mary’s new employer use?

On-the-job training

Information presentation


Organizational development

workers have been fired for refusing to quit smoking, for living with

  • 26. , someone without being married, drinking a competitor’s product, motorcycling, and



other legal activities outside of work.

lifestyle discrimination

invasion of privacy


constructive discharge


Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for

optimized production technology?


If you lose an hour at a bottleneck it is better than making scrap.


Do not allow bottlenecks to govern the flow of the line.

Utilization and activation of a resource are not the same.

An hour saved at a bottleneck operation does not increase the process flow.


The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

race norming


adverse impact

affirmative action

monetary damages and jury trials


Which of the following is an element that addresses elimination of waste under lean


Minimized run times

Production ahead of demand

Group plant loading technology

Kanban production control system

30. Training that results in

is costly because of the cost of training (which

______ proved to be useless) and the cost of hampered performance.

reinforcement of training

simulation of training

applicability of training

negative transfer of training