CRM MODERNIzATION

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> SIEBEL product khatam, one time solution, directly with CBS
> No idea of Provident and TIBCO future
> SIP merge
> One entity, Prepaid and postpaid and directly CBS
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> MAGIC BOX VAS @ RETAI 789 668 TAACKER SIP SIEBEL [CRM umbrella]
Standalone systems
AKSA IDC
AIM:
> One system solution, MOdules and componenets and role playing
> SIEBEL challenges faced, inventory and data issues
> One screen intiaive, Magic Screen, Portals (SIP GUI), POS, SIEBEL, MAGIC BOX 2
> Not necessary SIEBEL, (NEw SIEBEL or some new CRM) maybe
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BSS overall, group challenge, in all BUs
Data not in one place, TRACKER and SIEBEL
ESB, point to point integration arhitecture
GTA BSS Modernization
> SOA (Centralized)
> MASTER DATA MGMT
> BI, event driven?
> Project Asia Harmony = set of rules, stanardized
> Busienss rules standarized
> PRODUCT CONFIGURATION
> Down time har applciation ka
ASIA HARMONAY