ordinal name displayname

------- ---- -----------

2 Enum.92af5f0d44624361828713223a68ae68 Escalation Engineers
0 Enum.27685e0dd83040b49459526f3e149833 Help Desk
1 Enum.5c3a2e007f6f41858968f4ac8915a362 Sys Admin
ordinal name displayname
------- ---- -----------
20 ServiceRequestSourceEnum.Other Other
5 ServiceRequestSourceEnum.Email Email
17.5 Enum.e9cf95da16cc47fb9863d8cba6f832e3 Semaphore
10 Enum.c2dc465223e64318a31aad5f36188472 IM
15 ServiceRequestSourceEnum.Portal Portal
12.5 Enum.a0b8d87891314b4c886aea824470d5a0 Morse Code
ordinal name displayname

------- ---- -----------

20 ServiceRequestAreaEnum.File File

35 ServiceRequestAreaEnum.Messaging Messaging

45 ServiceRequestAreaEnum.Security Security

40 ServiceRequestAreaEnum.Operations Operations

100 ServiceRequestAreaEnum.Other Other

15 ServiceRequestAreaEnum.Facilities Facilities

5 ServiceRequestAreaEnum.Content Content

50 ServiceRequestAreaEnum.Software Software

10 ServiceRequestAreaEnum.Directory Directory

25 ServiceRequestAreaEnum.Hardware Hardware

30 ServiceRequestAreaEnum.Infrastructure Infrastructure

20.05 ServiceRequestAreaEnum.File.DiskVolumesAndDFS Disk Volumes a
nd DFS
20.1 ServiceRequestAreaEnum.File.Shares Shares

20.2 ServiceRequestAreaEnum.File.Other Other

20.15 ServiceRequestAreaEnum.File.RestoreFile Restore File

35.15 ServiceRequestAreaEnum.Messaging.Other Other

35.05 ServiceRequestAreaEnum.Messaging.Client Client

35.1 ServiceRequestAreaEnum.Messaging.Server Server

45.25 ServiceRequestAreaEnum.Security.Other Other

45.2 ServiceRequestAreaEnum.Security.AccessControl Access Control

45.15 ServiceRequestAreaEnum.Security.AccountManagement Account Manage
ment
45.1 ServiceRequestAreaEnum.Security.Information Information

45.05 ServiceRequestAreaEnum.Security.Physical Physical

40.2 ServiceRequestAreaEnum.Operations.Other Other

40.05 ServiceRequestAreaEnum.Operations.Process Process

40.15 ServiceRequestAreaEnum.Operations.Management Management

40.1 ServiceRequestAreaEnum.Operations.Documentation Documentation

15.05 ServiceRequestAreaEnum.Facilities.Power Power

15.1 ServiceRequestAreaEnum.Facilities.Other Other

5.1 ServiceRequestAreaEnum.Content.Extranet Extranet

5.05 ServiceRequestAreaEnum.Content.Intranet Intranet

5.2 ServiceRequestAreaEnum.Content.Other Other

5.15 ServiceRequestAreaEnum.Content.Knowledge Knowledge

50.45 ServiceRequestAreaEnum.Software.Other Other

50.15 ServiceRequestAreaEnum.Software.OperatingSystem Operating Syst
em
50.2 ServiceRequestAreaEnum.Software.Patch Patch

50.35 ServiceRequestAreaEnum.Software.Configuration Configuration

50.4 ServiceRequestAreaEnum.Software.Installation Installation

50.1 ServiceRequestAreaEnum.Software.Application Application

50.05 ServiceRequestAreaEnum.Software.Licenses Licenses

50.25 ServiceRequestAreaEnum.Software.Driver Driver

50.3 ServiceRequestAreaEnum.Software.Firmware Firmware

10.05 ServiceRequestAreaEnum.Directory.AccountManagement Account Manage
ment
10.1 ServiceRequestAreaEnum.Directory.OUManagement OU Management

10.15 ServiceRequestAreaEnum.Directory.Other Other

25.3 ServiceRequestAreaEnum.Hardware.Other Other

25.1 ServiceRequestAreaEnum.Hardware.Server Server

25.25 ServiceRequestAreaEnum.Hardware.Components Components

25.15 ServiceRequestAreaEnum.Hardware.Network Network

25.2 ServiceRequestAreaEnum.Hardware.Storage Storage

25.05 ServiceRequestAreaEnum.Hardware.Client Client

30.2 ServiceRequestAreaEnum.Infrastructure.NetworkConnectivity Network Connec
tivity
30.05 ServiceRequestAreaEnum.Infrastructure.Backups Backups

30.3 ServiceRequestAreaEnum.Infrastructure.ProxyOrFirewall Proxy or Firew
all
30.15 ServiceRequestAreaEnum.Infrastructure.Monitoring Monitoring

30.35 ServiceRequestAreaEnum.Infrastructure.RemoteAccess Remote Access

30.45 ServiceRequestAreaEnum.Infrastructure.Telephony Telephony

30.25 ServiceRequestAreaEnum.Infrastructure.NameResolution Name Resolutio
n
30.5 ServiceRequestAreaEnum.Infrastructure.Other Other

30.4 ServiceRequestAreaEnum.Infrastructure.ServerServices Server Service
s