Letter

[Your address]
[Company/ supplier address]
Dear
[Reference: contract number]
On [date] I [bought/placed an order for] a [item], received it on [date]. I have discovered that the
[item] has the following problem: [add details]
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of
satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the
[item] [repaired/replaced] and I would request that you confirm that you will do this within the next
seven days.
I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse
me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of
the date of this letter.
Yours sincerely,
[Your name here]





















Sample
Derek Bankole
4 Waterway Drive
Peterborough
PC1 2MA

Sewing and Knitting
4 Castle Street
London
PC2 2MA
26 January 2013
Dear Sir or Madam,
Complaint about faulty goods
I bought a sewing machine from you on 25th May 2012. I paid 229.99.
I now find the goods have the following fault:
The machine stops working after half an hour and won't work again for at least an hour.
Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose. As there was
a problem with the goods when I bought them, I request that you repair the goods at no cost to me.
I have enclosed a copy of the receipt in support of my claim.
Please respond within 14 days of receiving this letter.
Yours faithfully



Derek Bankole