TIME DAY ONE MODULE

From To
9.00AM 9.15 AM Introduction With The Team
9.15AM 10.00AM Role Of A Steward
in F&B Service
Guest Expectations
Property Induction
10.00AM 10.30AM Introduction of wrapster food etc.
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Vision of Wrapster foods
Promoters introduction
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2.15PM 3.30PM Identify Hotel Equipment
Hollow Ware, China ware, Glassware, Flatware DEMO
3.30PM 3.45PM Tea Break
3.45PM 5.00PM Food Menu with full explanation Practice

Chef need to be there

Equipment Required:-4 Continental Trays,2Pc.of each

Of all the Glassware, Flatware, Chinaware, Hollowware
 TIME DAY TWO MODULE
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.30AM Layout A Table
Table mats Demo
Napkin Folding Demo/Practice
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Style of a Cover
Layout of Full Cover Demo
Water Service Demo/Practice
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2.15PM 3.30PM Drink Service Practice
Water Service

3.30PM 3.45PM Tea Break

3.45PM 5.00PM Station Set up Creating Check
Back Area Set up List
Different Napkin Folds DEMO/ Practice

Equipment required
Table with Four Covers Cutlery, 4 table mats,20 Napkins
 TIME DAY THREE MODULE
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Taking Reservation For the Restaurant Role Play
Telephone handling Role Play
Meal Period Floor Planning
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Receiving, Greeting, Seating Role Play
How to react when you see the guest Role Play
Opening napkin/Introducing himself Role Play
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2.15PM 4.00PM Evaluation Test
4.00PM 5.00PM Menu with explanation Practice

Equipment Required
Four Cover Laid Out Table Food
Service gear
 TIME DAY FOUR MODULE
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.30AM Buffet lay out Creating check
Explaining Buffet to the guest List &Role play
Buffet Rate
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Presenting menu to the guest Role play
Service of water Role play
Tray Carrying Practice

1.00PM 2.00PM Lunch

2.00PM 2.15PM Energizer Activity
2.15PM 3.30PM How to take food order/KOT writing Demo
Food order Practice
Food order Role Play
3.30PM 3.45PM Tea Break
3.45PM 5.00PM Silver Service Demo
Platter To Plate Service Practice
Platter To Plate Service Role Play

Equipment required
KOT Pads Layout Table With Four Covers,
12 Dinner Plate, Bar trays
 TIME DAY FIVE MODULE

From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Silver service Role play
Checking about the food, from guest Role play
10.30AM 10.45AM Tea Break

10.45AM 1.00PM Clearance (Two plate) Demo/Practice

1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Clearance Role play
Leaving clearance on a bussing tray Role play
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Time Management Practice
Quiz on preious topics Game

Equipment required:
Table layout with four cover, Food with gravy
and dry, rice, roti, Service gear
 TIME DAY SIX MODULE
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Team management
Role of a superviser as team player

10.30AM 10.45AM Tea Break

10.45AM 1.00PM Benefits of working as a team Game
Team cordination Game
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Shift management
Floor Managment
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Job responsibilitie Practice
Discuss about sop's Game

Equipment required:
Baloons, Pins or Tooth picks
 DAY SEVEN PLAN
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Brand Image
Image projection Role play
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Image projection Role play

1.00PM 2.00PM Lunch

2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Grooming of a service personnel Role play
Professional look/Hygiene
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Body language Demo
Non-Verbal communication Role play
 DAY EIGHT PLAN
FROM TO
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Listening Barriers
Positive listening Role play
10.30AM 10.45AM Tea Break
10.45AM 1.00PM How to stand in a restaurant Role play
How to walk with a guest Role play
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Communication Role play

3,30PM 3.45PM Tea Break

3.45PM 5.00PM Communication Role play
Effective communication Role play
Game
 DAY NINE

9.00AM 9.15 AM Re-cap

9.15AM 10.00AM Phraseology
Phrases/One Liners Role play
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Menu knowledge Role play
Menu explaination one liners Role play
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Menu one liners Practice

3,30PM 3.45PM Tea Break

3.45PM 5.00PM Who is our guest Role play
Internal customers
Up-selling/Suggestive selling Role play
 DAY TEN
FROM TO
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Complaint Handling
Handling difficult Situations Role play
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Beverage Menu Demo
Beverage Menu/Cocktails/Mock tails Discussion
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Classification Of Beverage Discussion
Alcoholic and Non-Alcoholic
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Non-Alcoholic Beverages Discussion
Refreshing/nourishing/stimulating Discussion
S/Drinks, A/Waters//Milk Shakes, Lassi,Smoothies
Beverage Menu/Cocktails/Mock tails
Beverage order taking Practice/Role play
e/Role play
 TIME
From To
DAY ELEVEN PLAN

9.00AM 9.15 AM Re-cap

9.15AM 10.00AM Production of beer
Drought Beer
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Spirits Production
Whiskey, gin, rum, vodka,

1.00PM 2.00PM Lunch

2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Campari/Tequila
Food menu one liner Practice
Role play
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Evaluation test For soft skills
Clear doubts for food service/Food Menu Quize

Equipment required
Hot Water Cattle, 20 Tea Cups & Saucers
Sugar, And Different Kind of Tea Leaves/ sachet
 TIME DAY TWELVE PLAN
From To
9.00AM 9.15 AM Re-cap
9.15AM 10.30AM Clearance
Two plate Clearance Demo/Practice
Three plate Clearance
10.30AM 10.45AM Tea Break
10.45AM 12.00PM Continue Clearance Practice
Carrying A Clearance Tray Practice
12.00PM 1.00PM Mix Drinks
Mock tails Demo
1.00PM 2.00PM Lunch
2.00PM 2.15PM Energizer Activity
2.15PM 5.00PM Evaluation Test
Quiz on Beverages/Cocktails

Equipment Required
12 Dinner plate, Layed out Table With Four Covers
 DAY THIRTEEN PLAN

From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Service Sequence Evaluation Practical
With Role Play
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Evaluation Continue Practice
With Role Play
1.00PM 2.00PM Lunch Break
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Classification Of Wine
Table Wine
Opening a Wine Bottle Demo
Service of wine Demo
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Sparkling Wine Demo
Opening a Wine Bottle
Service of Sparkling wine
After Dinner Drinks
Liquour,Brandy,Build Cocktail

Equipment requird
Table Wine Bottle,Sparkling Wine Bottle
Table With Four Covers,Water pitcher,Menu
 TIME DAY FOURTEEN PLAN

From To
9.00AM 9.15 AM Re-cap
9.15AM 10.00AM Other Services During Meal
Water pouring as per Requirement Demo
Service of Breads
Service of Hot/Cold Towel Demo
10.30AM 10.45AM Tea Break
10.45AM 1.00PM Onion/ mint sauce on the table Demo
Fresh lime soda Demo
Making Iced tea Demo
Irish Coffee
1.00PM 2.00PM Lunch Break
2.00PM 2.15PM Energizer Activity
2,15PM 3.30PM Order transfer to the kitchen/Cashier Demo
Food Order pick up from kitchen Demo
3,30PM 3.45PM Tea Break
3.45PM 5.00PM Food tasting

Equipment required