The slide presentation is explained on the following Customer

Service business scenario.

Create Service
Notification
T Code: IW54.

Fields need to be filled:

Notification Profile :
Step 1
Mandatory fields to be entered /
Selected from match code:
1. Sold-to-Party.
2. Equipment No.
3. Material.
4. Object Part.
5. Damage.
6. Cause Code:

Press Enter.
Step 2
Choose a Service contract no from
the pop up list related to the
Equipment.

Press Enter.
Step 3
Click on Service Order tab to
create Service Order.

Fill-up the pop-up fields:
1. Order Type:
2. Planning Plant:
3. Main Work center:

Press Enter.
Step 3
Related information from service
notification will be automatically
copied.

Service Order Creation
In Operation tab enter
1. Operation short text.
2. Working hours(estimated).

Next Step
In Component Tab:
1. Component no:
2. Requirement quantity:
3. Item Category:
4. Storage Location:


Press Enter.

Step 4
In Costs Tab:
In Cost sub-tab, some of the
expenses related to service activity
can be entered. Its only estimation
of costs, like Misc expenses, Local
conveyance, Boarding & Lodging
etc.
Next step
Select the entered component row
and click on bus icon below.
Next step
Then Fill up the pop-up window
fields:
1. Sales Doc. Type:
2. Sales Org:
3. Dist. Channel:
4. Division:

Next step
System checks for the
Availability of the component
entered.
Warranty
Replacement
The service order triggers for
the replacement of the
component so Sales order will
get created for the same
component.
Step 5
Subsequent to the service order,
the PM order confirmation has
to be carried out.
Step 6
Goods(component) to be issued
with 261 Movement Type. Here
the component will be issued for
the service consumption.