WHAT IS A TEAM

SPECIAL KIND OF GROUP-PROBLEM

SOLVING, SPORTS OR EVENT
MANAGEMENT, R& D OR SELF
MANAGED
EFFECTIVENESS OF TEAM DEPENDS
ON:
1. TRAINING
2. WILLINGNESS TO SHARE INFORMATION
3. AUTHORITY GIVEN
4. REWARD ALLOCATION
WORK GROUPS & TEAM
whats the difference
WG STRONG FOCUSED LEADER-TEAM SHARED
LEADERSHIP
WG-INDIVIDUAL ACCOUNTABILITY-TEAM HAS
INDIVIDUAL & MUTUAL ACCOUNTABILITY
WG-ORG GOALS -TEAM HAS SPECIFIC
PUROPOSE
WG-INIVIDUAL WORK PRODUCTS-TEAM
COLLECTIVE WORK PRODUCTS
EFFECTIVENESS MEASUREMENT
DELEGATION

TYPES OF TEAMS AND THEIR
DIFFERENCES
TYPE DIFFE
RENTI
ATION
INTEG
RATIO
N
WORK CYCLE TYPICAL
OUTPUTS
ADVICE/
INVOLVEMENT
LOW LOW VARIABLE: either
brief or long
Decisions, Selections,
Suggestions,
Recommendations
PRODUCTION/
SERVICE
LOW HIGH REPEATED OR
CONTINUOS
PROCESS
Manufacturing,
Processing, retail
sales, customer
services, repairs
PROJECT/
DEVELOPMENT
HIGH LOW VARIABLE: often
one time cycle is
teams life span
Plans, designs,
investigations,
reports,
ACTION/
NEGOTIATION
HIGH HIGH BRIEF PERF
EVENTS, often
repeated under new
conditions
Competitions,
matches,expeditions,
concerns, missions,
surgical operations
GROUP VERSUS TEAM
MEMBERS THINK THEY ARE
GROUPED TOGETHER FOR
ADMINISTRATIVE
PURPOSES ONLY.
INDIVIDUALS WORK
INDEPENDENTLY,
SOMETIMES AT CROSS
PURPOSES WITH OTHERS.
MEMBERS TEND TO FOCUS
ON THEMSELVES BECAUSE
THEY ARE NOT
SUFFICIENTLY INVOLVED
IN PLANNING THE UNITS
OBJECTIVES.APPROACH
JOB AS HIRE HANDS
MEMBERS RECOGNISE
THEIR INDEPENDENCE AND
UNDERSTAND THAT BOTH
PERSONAL AND TEAM
GOALS ARE BEST
ACCOMPLISHED WITH
MUTUAL SUPPORT.TIME IS
NOT WASTED STRUGGLING
OVER TERRITORY OR
SEEKING PERSONAL GAIN
AT THE EXPENSE OF
OTHERS.
MEMBERS FEEL A SENSE OF
OWNERSHIP TO JOB/UNIT &
COMMITTED TO GOALS.
GROUP VERSUS TEAM
MEMBER TOLD WHAT TO
DO RATHER THAN ASKED
WHAT THE BEST APPROACH
WOULD BE.
MEMBERS DISTRUST
MOTIVES OF COLLEAGUES
AS THEY SO NOT
UNDERSTAND ROLE OF
OTHER MEMBERS.
EXPRESSING
OPINIONS/DISAGREEMENTS
ARE CONSIDERED DIVISIVE
OR UNSUPPORTIVE.
MEMBERS CAUTIOUS.
MEMBERS CONTRIBUTE TO
ORG SUCCESS WITH THEIR
TALENTS/ KNOWLEDGE/
TEAM OBJECTIVES.
MEMBERS WORK IN A
CLIMATE OF TRUST,
ENCOURAGED TO EXPRESS
IDEAS, OPINIONS,
DISAGREEMENTS,FEELINGS
MEMBERS PRACTISE OPEN
& HONEST
COMMUNICATION.MAKE AN
EFFORT TO UNDERSTAND
EACH OTHERS VIEWPOINT.
GROUP VERSUS TEAM
MEMBERS MAY RECEIVE
GOOD TRAINING BUT ARE
LIMITED IN APPLYING IT TO
THE JOB BY SUPERVISOR
OR OTHER GROUP
MEMBERS.
MEMBERS FIND
THEMSELVES IN CONFLICT
SITUATIONS THAT THEY DO
NOT KNOW HOW TO
RESOLVE. SUPERVISOR MAY
PUT OFF INTERVENTION
UNTIL SERIOUS DAMAGE IS
DONE.
MEMBERS ENCOURAGED TO
DEVELOP SKILLS AND APPLY
IT ON THE JOB.ALSO
RECEIVE SUPPORT FROM
TEAM.
MEMBERS RECOGNISE
CONFLICT AS PART OF
NORMAL INTERACTION &
VIEW SUCH SITUATIONS AS
AN OPPORTUNITY FOR NEW
IDEAS & CREATIVITY.WORK
TO RESOLVE CONFLICT
QUICKLY AND
CONSTRUCTIVELY.
GROUP VERSUS TEAM
MEMBERS MAY OR MAY
NOT PARTICIPATE IN
DECISIONS AFFECTING THE
TEAM. CONFORMITY OFTEN
APPEARS MORE
IMPORTANT THAN
POSITIVE RESULTS.
MEMBERS PARTICIPATE IN
DECISIONS AFFECTING
TEAM BUT UNDERSTAND
LEADERSHIPS
PREROGATIVE TO GIVE
RULING. POSITIVE RESULTS
,NOT CONFORMITY ARE
THE GOAL.
GROUP CENTERED VS TEAM
CENTRED MANAGERS
OVERRIDING CONCERN TO
MEET CURRENT GOALS
INHIBITS ALTERNATE
METHODS OF
ACCOMPLISHMENTS
THROUGH REORGANISING.
REACTIVE TO TOP MANGT
INVOLVE MEMBERS IN
PLANNING TO A LIMITED
EXTENT.
RESENT OR DISTRUST
EMPLOYEES WHO KNOW
THEIR JOBS BETTER THAN
THE MANAGER.
CURRENT GOALS TAKEN IN
STRIDE.CAN BE A VISIONARY
ABOUT WHAT THE PEOPLE CAN
ACHIEVE AS A TEAM.CAN
SHARE VISION & ACT
ACCORDINGLY.
PROACTIVE IN
RELATIONSHIPS.EXHIBITS
PERSONAL STYLE.STIMULATE
EXCITEMENT &
ACTION.INSPIRES TEAMWORK
AND MUTUAL SUPPORT.
INVOLVE MEMBERS & INVOKE
COMMITMENT.
FACILITATES EMPLOYEES
GROUP CENTERED VS TEAM
CENTRED MANAGERS
SEES GROUP PROBLEM
SOLVING AS A WASTE OF
TIME,OR AN ABDICATION OF
MANAGERIAL
RESPONSIBILITY.
CONTROLS INFO &
COMMUNICATES ONLY
WHAT THEY NEED TO KNOW.
IGNORES CONFLICT BET
STAFF MEMBERS /OTHERS
SOMETIMES SLOW TO
RECOGNISE INDIVIDUAL OR
GROUP ACHIEVEMENTS
CONSIDERS PROBLEM
SOLVING THE
RESPONSIBILITY OF TEAM
MEMBERS.
COMMUNICATES FULLY
AND OPENLY ALLOWS
INFO FILTERING & OPEN TO
FEEDBACK.
MEDIATES CONFLICT
BEFORE IT BECOMES
DESTRUCTIVE.
MAKES EFFORT TO SEE
BOTH IND & TEAM
ACCOMPLISHMENTS.
GROUP CENTERED VS TEAM
CENTRED MANAGERS
SOMETIMES MODIFIES
GROUP AGREEMENTS TO
SUIT PERSONAL
CONVENIENCE.

KEEPS COMMITMENTS &
EXPECTS SAME IN RETURN.

GROUP DYNAMICS &
TEAM BUILDING
REALISTIC, ACHIEVABLE GOALS CAN BE ESTABLISHED FOR THE
TEAM AND INDIVIDUAL MEMBERS BECAUSE THOSE RESPONSIBLE FOR
DOING THE WORK CONTRIBUTE TO THEIR CONSTRUCTION.
EMPLOYEES & LEADERS COMMIT TO SUPPORT EACH OTHER TO MAKE
TEAM SUCCESSFUL.
TEAM MEMBERS UNDERSTAND ONE ANOTHERS PRIORITIES AND
HELP OR SUPPORT WHEN DIFFICULTIES ARISE.
COMMUNICATION IS OPEN. THE DISCUSSIONOF NEW IDEAS ,
IMPROVED WORK PRACTICES & METHODS , ARTICULATION OF
PROBLEMS AND CONCERNS IS ENCOURAGED.
PROBLEM SOLVING IS MORE EFFECTIVE BECAUSE THE EXPERTISE OF
TEAM IS AVAILALE.
PERF FEEDBACK MORE MEANINGFUL BECAUSE TEAM MEMBERS
UNDERSTAND WHAT IS EXPECTED AND CAN MONITOR THEIR
PERFORMANCE AGAINST EXPECTATIONS.
GROUP DYNAMICS &
TEAM BUILDING
CONFLICT IS UNDERSTOOD AS NORMAL AND VIEWED AS AN
OPPORTUNITY TO SOLVE PROBLEMS. THROUGH OPEN DISCUSSIONS IT
CAN BE RESOLVED BEFORE IT BECOMES DESTRUCTIVE.
BALANCE IS MAINTAINED BETWEEN GROUP PRODUCTIVITY AND
SATISFACTION OF PERSONAL TEAM MEMBERS NEEDS.
THE TEAM IS RECOGNISED FOR OUTSTANDING RESULTS , AS ARE
INDIVIDUALS FOR THEIR PERSONAL CONTRIBUTIONS.
MEMBERS ARE ENCOURAGED TO TEST THEIR ABILITIES AND TRY OUT
NEW IDEAS. THIS BECOMES INFECTIOUS AND STIMULATES
INDIVIDUALS TO BECOME STRONGER PERFORMERS.
TEAM MEMBERS RECOGNISE IMPORTANCE OF DISCIPLINED WORK
HABITS AND CONFORM THEIR BEHAVIOR TO MEET TEAM STANDARDS.
LEARNING TO WORK EFFECTIVELY AS ATEAM IN ONE UNIT IS GOOD
PREPARATION FOR WORKING ASA TEAM WITH OTHER UNITS.
HOW TO USE TEAMS TO ENHANCE
PERFORMANCE & SATISFACTION
ORGANISING WORK AROUND INTACT
GROUPS
HAVING TEAMS CHARGED WITH
SELECTION, TRAINING AND
REWARDING OIF MEMBERS
USING GROUPS TO ENFORCE STRONG
NORMS OF BEHAVIOR
DISTRIBUTING RESOURCES TO TEAM
RATHER THAN INDIVIDUALS
PROMOTING COMPETITION