Isolve Computer Repair

125 J. Urgello Street

Sambag I
6000 Cebu City
May 13, 2014

Mr. Pedro Dela Cruzas
Managing Partner
Wana, Sevilla, Kong and Associates
Pardo
6000 Cebu City

Dear Mr. Dela Cruzas:

We received the claim letter youve sent last May 12, 2013 and regret the
inconvenience that it has caused the operations of your Accounting firm. Our company
will find a way to help you avoid in encountering this problem


After the investigation, we found that the error was due to the volume of files stored in
your computer that results to computer performance interruptions. To address the
problem, we will provide you with our technician to address the problem. We advise that
you will check the data storage meter in your computer often.


Thank you for letting our company know your concerns. This will help us in the
advancement and upgrading of our services to our clients.


Sincerely yours,




Mr. Juan Dela Cruz
Head- Consumer Complaints Department