QUESTIONNAIRE

1. Name of the Customer :

2. Age :

3. Sex : Male Female

4. Address :

5. You have been a customer since:

a) Less than a year b) 1-3 years c) 3-7 years

d) 7-10 years e) 10 years above

6. Nature of A/C held :

a) Savings A/C b) Current A/C c)

Recurring A/C

d) Final Deposit e) Others (Please specify)

7. Facilities available with the bank?

a)_________________________

b)_________________________

c)_________________________

d)_________________________

8. Are you satisfied with these facilities?

 Yes No

9. What is the approximate time required for clearing year

a) Local Cheques______________________

b) Outstation Cheques__________________

10.Are you a borrower of the bank?

Yes No

11.Your scheme of obtaining the loan?

a) Personnel Loan b) Vehicle Loan c) Business Loan

d) Home Loan e) Furniture Loan f) Agriculture

Allied Activity

g) Others (Please specify_________________)

12.Did you face any delay in sanction of the loan?

Yes No

If yes, mention the time period: __________month___________years

13.In your opinion, what was the cause of delay?

a) Paucity of bank staff b) Non co-operative attitude

c) Unnecessary queries d) Others (Please

specify__________________)

14.Had you to pay any bribe for the loan?

Yes No
 15.Please express your opinion about the services rendered by the bank

a) Excellent b) Very Good

c) Good d) Satisfactory

e) Poor

16.How would you rate the employees of the bank? (Tick as many as you want)

a) Efficient b) Punctual c)
Polite

d) Friendly e) Insufficient f)
Rude

g) Helpful h) (Specify_________________)