Trouble Shooting - Kepner Tregoe

What is the TROUBLE STATEMENT?

What is wrong with what: 1. Object - 1. Defect/Fault
What is the TROUBLE STATEMENT?
What is wrong with what: 1. Object - 1. Defect/Fault
IS IS NOT
WHAT
What object or group of objects are you having
trouble with?
What is wrong with the object or objects - (Defect/
Fault)?
WHAT
What object(s) could you be having trouble with
but are not?
What else could be wrong with the object/s but is
not?
WHERE
Where is the object when the defect is noticed
(Geographic Location)?
Where is the defect/fault located on the object?
WHAT
Where could the defective object be observed but
is not?
Where could the defect/fault be located on the
object but is not?
WHEN
When was the defect/fault rst noticed (Date &
Time)?
When has the defect/fault been noticed since
(Pattern)?
When in the life cycle of the object was the
defect/fault rst noticed?
WHEN
When could the defect/fault have been rst
noticed but was not?
When could the defect/fault have been noticed
since but was not?
When in the life cycle could the defect/fault have
been noticed but was not?
EXTENT/SIZE
How many defective objects are there?
What is the size of the defect/fault on the object?
How many defects/faults are on any one object?
What is the trend?
EXTENT/SIZE
How many defective objects could there be, but
are not?
What could the size of the defect/fault be, but is
not?
How many defects/faults could there be but are
not?
What could the trend be, but is not?