MGT 6420 Quality Management I

Other Quality Philosophies - 1

Joseph Juran
Defined quality as fitness for use
Quality is a management responsibility
Created the Quality Trilogy
1. Quality Planning
2. Quality Control
3. Quality Improvement
Project approach to quality improvement
MGT 6420 Quality Management I
Other Quality Philosophies - 2
Philip Crosby
Believes management can work within existing structures
Four Quality Absolutes
1. Quality is defined as conformance to requirements
2. The quality system is prevention
3. The performance standard is zero defects
4. The measurement of quality is the price of nonconformance
MGT 6420 Quality Management I
Other Quality Philosophies - 3
Armand Feigenbaum
Total Quality Control
Cost of Quality
Kaoru Ishikawa
Adopted Total Quality Control
Taught the Magnificent Seven