Char lene Roush

1925 E. 91 st Street, Tacoma, WA 98445

(253) 677-2943 char leneroush@aol.com

OBJECTIVE
A challenging customer service or clerical position with the opportunity for growth based on performance

QUALIFICATIONS
• 2 years recruiting, filing, data entry, evaluating medical information and scheduling appointments
• Experience with Study Manager, Microsoft Office, POS register, copier and fax machine
• 2 years managing a high volume and million dollar beauty supply store
• 10 years excellent customer service in person and by phone

EXPERIENCE
Recruiter
8/2007-8/2009
Charles River Clinical Services Tacoma, WA

• Answered 50-60 calls per day with high degree of attention to detail to schedule medical
screening appointments
• Performed exceptional computer skills to entered and evaluated medical data, with 40-45 wpm
and 95 % accuracy, while multi tasking and using Study Manager computer program
• Used telephone etiquette, interpersonal communications and courteous customer service skills to
assist customers by phone and in person.
• Exercised great judgment, diplomacy and confidentiality to problem solve and reach positive
resolution while adhering to HIPPA guidelines and regulations.
• Used positive attitude and good team work to coordinate the recruitment of participants for
investigational medication studies with co-workers and management
• CPR Certified, perfect monthly attendance and punctuality, highest procedure evaluations

Cosmoprof/Pacific Salon Systems 7/1979-8/2007

Store Manager/Sales Associate Tacoma, WA

• Performed filing, data entry, inventories, cashiering, ordering, payments on account

• Provided excellent customer service in person as well as written communication.
• Increased store sales and customer count by 20%
• Made bank deposits in timely manner and delivered store orders by personal car
• Educated staff and customers on proper use of products and techniques
• With use of the POS register generated daily reports and posted sales summaries

Licensed Cosmetologist Present

Worked for such salons as J.C. Penney and Trendsetters Tacoma, WA

EDUCATION
Clover Park Technical College Lakewood, WA
Medical Terminology & Medical transcription
Cosmetology received WA state license
Bates Technical College Tacoma, WA
Medical Record keeping
Franklin Pierce High School Tacoma, WA
High School Diploma, Graduated top 20 %, Honor Society