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Southfield Packaging deployed Microsoft Dynamics to integrate its disparate IT systems and gain real-time visibility across operations. This supported 100% growth with no additional administrators. Benefits included reduced fulfillment and purchase order costs by 40%, improved customer service through real-time updates, and increased quote accuracy.
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23735 Southfield Packaging Updated Case Study Final
Southfield Packaging deployed Microsoft Dynamics to integrate its disparate IT systems and gain real-time visibility across operations. This supported 100% growth with no additional administrators. Benefits included reduced fulfillment and purchase order costs by 40%, improved customer service through real-time updates, and increased quote accuracy.
Southfield Packaging deployed Microsoft Dynamics to integrate its disparate IT systems and gain real-time visibility across operations. This supported 100% growth with no additional administrators. Benefits included reduced fulfillment and purchase order costs by 40%, improved customer service through real-time updates, and increased quote accuracy.
Packaging Provider Supports 100 Percent Growth with No dditional !verview Country or "egion# $nited States %ndustry# Packaging Customer Pro&le South&eld Packaging' (ased in Stamford' Connecticut' provides custom packaging' shrink wrapping' (ar coding' and ful&llment services to clients on a contract (asis) Business Situation *he company deployed a range of disparate %* systems to support its key (usiness processes) *hese could no longer provide su+cient visi(ility of packaging operations across the company) Solution South&eld Packaging deployed a new (usiness management software solution (ased on Microsoft, Business Solutions- .apta,' now part of Microsoft /ynamics0) Bene&ts (ility to monitor packaging pro1ects e2ectively 3ul&llment and purchase order costs reduced (y 40 percent 100 percent growth with no need for additional administrators %mproved information analysis 5Centrali6ed access to a range of key operational data has allowed us to reduce the di2erence (etween customer 7uotes and &nal pro1ect costs to less than two percent)8 Mark Mel&' 9.ecutive :ice President' South&eld Packaging !ver the years' $)S);(ased South&eld Packaging deployed a num(er of disparate %* systems to support (usiness processes such as inventory management and &nancial reporting) *he company' which provides a range of packaging services' wanted a new' fully; integrated system to support real;time reporting across the organi6ation) *o achieve this' it deployed the Microsoft, Business Solutions-.apta, <now part of Microsoft /ynamics0= (usiness management suite with support from Microsoft Certi&ed Partner Colum(us %*) *oday' many manual administrative processes have (een automated' supporting a 100 percent growth in (usiness with no increase in administrative personnel) %n addition' the new system supports the sharing of pro1ect information with South&eld Packaging customers' helping them manage their operations more e2ectively and cementing the company>s already e.cellent reputation for customer service) Situation South&eld Packaging' (ased in Stamford' Connecticut' provides custom packaging' shrink wrapping' (ar coding' and ful&llment services to clients on a contract (asis) *hese processes re7uire specialist e7uipment and skills and are often too e.pensive for manufacturers to conduct in house) *he South&eld Packaging client list includes many leading hair care' cosmetics' and health and (eauty product manufacturers) !ver the last ?0 years' South&eld Packaging has grown dramatically) *o help it manage key (usiness processes' such as inventory management and &nancial reporting' it deployed a range of disparate technology systems) South&eld Packaging previously used the Microsoft, :isual 3o.Pro, data(ase development system to manage its inventory) @hile this could track goods e2ectively through the supply chain' it was not integrated with the company>s &nancial management system' or shipping systems' making it di+cult to report on the performance of the company) Billing and purchase order management processes were also handled separately and shipping paperwork was used to generate invoices manually) Purchase orders and receipts were also created (y hand' further adding to the administrative (urden) Mark Mel&' 9.ecutive :ice President at South&eld Packaging' says# 5Most inventory passing through our facilities is owned (y our customers' so we don>t need to track its &nancial worth) @hat we needed was a way to e2ectively report on how much material we use' how many packages we process' and how many are shipped) @e also wanted to eliminate manual' paper;(ased administration and that would have (een impossi(le with the previous system) @e needed to upgrade our infrastructure to increase operational e+ciency and support our plans for future growth)8 Managers at South&eld Packaging (egan to evaluate technologies that could integrate data from all its critical (usiness processes' from warehousing and packaging' to shipping management) nother key goal was to esta(lish a standard purchasing policy that would reduce costs and help to ensure the 7uality of materials) Solution /uring the evaluation process' South&eld Packaging and Microsoft Business Solutions reselling partner Colum(us %* investigated a num(er of availa(le technologies' including a stand;alone manufacturing resource planning <M"P= application) %t also considered upgrading its e.isting :isual 3o.Pro system) fter careful analysis of re7uirements for the new solution' the Microsoft Business Solutions-.apta, (usiness solution' now part of Microsoft /ynamics0 was selected as the most appropriate technology) South&eld worked closely with Colum(us %* to create custom programs that integrate &nancial' manufacturing' and inventory systems across the company) Mel& says# 5!ur re7uirements for making operational data availa(le online re7uired some custom development' which was fast and simple using Microsoft .apta) Now' South&eld Packaging managers and customers can view real;time inventory and production reports online)8 *he ma1ority of products in the South&eld Packaging supply chain (elong to its customers) s a result' the progress of goods through the packaging process impacts greatly on client operations) Mel& say# A@e must (e a(le to report on the customer;owned products that pass through our supply chain) *his helps our clients operate more e2ectively and allows us to link our production and inventory information with &nancial data) By doing this we can achieve a comprehensive view of our (usiness activities in real time and enhance our operational e+ciency overall)8 *he Microsoft .apta system is (eing used (y ?0 employees across warehousing' accounting' and %* management functions) Because each department is fully integrated into the new system' managers can achieve visi(ility of resources' production' and other key re7uirements across the (usiness) *he new (usiness management system is supported (y a range of Microsoft solutions' including the Microsoft @indows, ?000 Server enterprise operating system and a centrali6ed Microsoft SBC Server0 ?000 data(ase that holds all critical operational information) Because users at South&eld Packaging are familiar with the Microsoft !+ce System of desktop productivity applications' they could get up and running on the new system with minimal training) Mel& says# 5*he Microsoft .apta user interface is highly intuitive and consistent across all modules) s a result' we have ma.imi6ed the (ene&ts of our technology investment from day one)8 Bene&ts Enhanced Monitoring of Operational Activities and Improved Customer Service 3or the &rst time' South&eld Packaging is a(le to monitor individual packaging runs and provide real;time progress updates for customers) Because pro&t and loss information can also (e viewed in real time' the company can respond 7uickly to ine+cient performance at its production centers) Mel& says# 5!ur clients need to know how their products are progressing through the packaging process) *he 5*he Microsoft .apta user interface is highly intuitive and consistent across all modules) s a result' we have ma.imi6ed the (ene&ts of our technology investment from day one)8 Mark Mel&' 9.ecutive :ice President' 5!ur re7uirements for making operational data availa(le online re7uired some custom development' which was fast and simple using Microsoft .apta)8 Mark Mel&' 9.ecutive :ice President' South&eld Packaging capa(ilities of Microsoft .apta allow us to access this information and share it with customers e2ectively' helping them plan their packaging re7uirements and logistics operations more e2ectively) 59.cellent customer service has (een a hallmark of South&eld Packaging since our inception) %f we provide our clients with the information they need more 7uickly and accurately' we add value to the services we provide) Microsoft .apta has made this much easier for us to achieve)8
%n addition' increased visi(ility of packaging operations helps the company streamline its working practices and address ine+ciencies across the organi6ation) Automated Management of Operations Reduces Administrative Costs by 50 ercent *he cost of administering purchase orders and ful&llment processes has fallen 40 percent since the deployment of Microsoft .apta) *his is (ecause administrative processes previously handled manually have (een integrated into a single user interface) %n addition' the automation of (usiness management processes has allowed South&eld Packaging to handle a 100 percent increase in (usiness without hiring additional administrative sta2) Mel& says# 5/uring the last si. years' Microsoft .apta has supported enormous growth across the (usiness) %n fact' the si6e of the company has dou(led while the num(er of administrative personnel has remained static' demonstrating a 100 percent increase in the productivity of our managers)8 Increased Accuracy of Customer !uotes Enhances Competitive Advantage Most of the pro1ects undertaken at South&eld Packaging are o(tained on the (asis of (ids and price 7uotes delivered to customers (efore pro1ects (egin) Because Microsoft .apta is tightly integrated with operational data across the company' it supports the delivery of more accurate customer 7uotes and increases client satisfaction considera(ly) Mel& says# 5$sing Microsoft .apta' we have (een a(le to streamline the process of preparing customer 7uotes' which used to (e handled manually) %n addition' centrali6ed access to a range of key operational data has allowed us to reduce the di2erence (etween customer 7uotes and &nal pro1ect costs to less than two percent) 5*his increased accuracy not only helps us to operate more e2ectively) %t also sets e.pectations more e2ectively for our customers' increasing the level of satisfaction for our services across the (oard)8 "etter Reporting on "usiness Activities Supports the #ecision$ Ma%ing rocess 5$sing Microsoft .apta' we have (een a(le to streamline the process of preparing customer 7uotes' which used to (e handled manually)8 Mark Mel&' 9.ecutive :ice President' South&eld Packaging @ith support from Colum(us %*' South&eld Packaging has deployed a new report screen that displays a range of key operational data) *his includes all programs in production' the cost of packaging per unit' and analysis of pro&ts and losses in real time) *his information helps the company address ine+ciencies 7uickly and supports the decision; making process at all levels of the organi6ation) &igh Availability for Critical Management Applications *he new Microsoft .apta system is fully integrated with the underlying technology infrastructure that supports it) s a result' applications run 7uickly and relia(ly and the company no longer e.periences unplanned downtime) Mel& says# 5@e owe the relia(ility of our infrastructure and the availa(ility of our critical Microsoft .apta applications to the high levels of integration (etween Microsoft products) Because we are sure that the operating system' data(ase' and applications are part of the same software family' we can (e sure that incompati(ility issues and unplanned downtime will never a2ect us)8 Integration 'ith the Internet rovides (reater Collaborative Opportunities Since the initial implementation' South&eld Packaging has integrated the capa(ilities of Microsoft .apta with the %nternet) s a result' clients can now check the status of packaging operations ?D hours;a;day' from any %nternet;connected PC) Mel& says# 5!ur %nternet service provides customers with online inventory and status reports for their packaging pro1ects) *hese updates' which are generated from the Microsoft .apta data(ase' cement our already e.cellent reputation for customer service and give clients the information they need to plan and work more e2ectively)8 Microsoft Business Solutions Microsoft Business Solutions o2er integrated (usiness applications and services that allow small and midsi6e organi6ations and divisions of large enterprises to connect employees' customers' and suppliers for improved e+ciency) *he &nancial management' customer relationship management' supply chain management' and analytics applications work with other Microsoft software' including the Microsoft !+ce System and the @indows operating system' to streamline processes across an entire organi6ation) *his gives (usinesses insight to respond rapidly' plan strategically' and e.ecute 7uickly) Microsoft Business Solutions are delivered through a worldwide network of channel partners that provide speciali6ed services and local support tailored to a company>s needs) 3or more information a(out Microsoft Business Solutions' go to# www)microsoft)comE(usinesssolutions 3or More %nformation 3or more information a(out Microsoft products and services' call the Microsoft Sales %nformation Center at <F00= D?G;HD00) %n Canada' call the Microsoft Canada %nformation Centre at <FII= 4GF; ?DH4) Customers who are deaf or hard;of;hearing can reach Microsoft te.t telephone <**JE*//= services at <F00= FH?;4?KD in the $nited States or <H04= 4GF;HGD1 in Canada) !utside the 40 $nited States and Canada' please contact your local Microsoft su(sidiary) *o access information using the @orld @ide @e(' go to# www)microsoft)com 3or more information a(out South&eld Packaging %nc) products and services' visit the @e( site at# https#EEspime.)net L ?00G Microsoft Corporation) ll rights reserved) *his case study is for informational purposes only) M%C"!S!3* MM9S N! @""N*%9S' 9NP"9SS !" %MPC%9/' %N *O%S S$MM"J) Microsoft' :isual 3o.Pro' @indows' and the @indows logo are either registered trademarks or trademarks of Microsoft Corporation or Microsoft Business Solutions pS in the $nited States andEor other countries) Microsoft Business Solutions pS is a su(sidiary of Microsoft Corporation) ll other trademarks are property of their respective owners) /ocument pu(lished /ecem(er ?004 Software and Services Products PMicrosoft SBC Server ?000 Solutions PMicrosoft Business Solutions- .apta