EARTH METALLURGICAL SERVICES PVT. LTD.

Quality System Procedure

Procedure No : EMS/QP/4.1/02
Issue No./Date : 01/10.04.2014
Rev No./Date : 00/--
Page :1 of 1


Prepared and Issued by

Quality Manager
Approved by

Managing Director

Page no.9

TITLE: - PROCEDURE TO PREVENT PERSONNEL FROM INVOLVING
IN ANY ACTIVITY THAT DIMINISHES THE CONFIDENCE OF THE
CUSTOMER

1. PURPOSE:

To prevent personnel from involving in any activity that diminishes the confidence of the
customer.

2. SCOPE:

2.1 The scope is applicable to all EMS personnel.

3 RESPONSIBILITY:

3.1 MD, QM, TM & HOD.

4. REFERENCE :

4.1 Quality Manual Section EMS/QM/4.1 of ISO/IEC 17025: 2005.

5 PROCEDURE:

5.1 It should be noted that when customer submits samples to EMS for testing purpose, the
letter accompanying the samples may contain mill TC, customers
specification/design/drawing which are very confidential.
5.2 All employees after their absorption at EMS are refrained from disclosing / discussing any
information about the customer and strict / punitive actions will be taken against the
personnel who indulge in such activities.
5.3 The employees are made to sign the undertaking in the presence of TM which states that
they will not indulge in any activity that will be detrimental to the company.
5.4 Any disputes arising between the customer & EMS are kept confidential.
5.5 Discussions pertaining to the disputes are kept between the top management.
5.6 Associated document : EMS/QF/4.1/01- undertaking by all employees.