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Keys to Effective Communication

Communication is the management of messages with the objective of creating meaning.


We give messages verbally through our words and non-verbally through our facial
expressions, stance and gestures.
Communication can be:
Linear or a one-way process such as a memo or this slideshow.
Transactional such as conversations, meetings and other interactions.

Being aware of our non-verbal cues
View the attached link for some examples of the non-verbal cues we express.
http://padlet.com/reeves_l1/gyy6aw0a7xoi

Tips for effective listening
Have a listening goal
Eliminate distractions
Talk less
Avoid pre-judgments
Avoid interruptions
Focus on the content of the spoken message
Focus on the context of the message (how it is said)


Tips for effectively responding
Use minimal encouragers for prompting continued sharing
(hmmm, and, so, okay).
Paraphrase to clarify and confirm information.
Carefully reflect the messengers feelings to show understanding.
Use sincere questioning to better understand the message.




It is important to consider and understand the concepts of congruency (how
the verbal and non-verbal messages intersect), the individual involved, and the
concreteness of the message (as opposed to ambiguous or vague).

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