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1.1.2 INTRODUCTION –
Over the years MCB has developed strong relationships with its customers by
understanding their needs and treating them with respect, dignity and importance. The
driving force behind its commitment and services is its focus on customers, ensuring that
it not only meets, but also exceeds their expectation.
They strive to achieve excellence by ensuring that every moment of their time is spent in
adding value, making sure that they do things right, first time, and every time. With the
quest of quality MCB has always taken initiatives bringing banking into a new arena;
from cash to the convenience of plastic; from branch banking to internet banking and
from face to face customer interaction to online accessibility.
It encourages diversity and treats each of its employees with fairness. It gives
constructive feedback for their continuous development and seeks suggestion from all
employees for further improvement. It ensures that quality performance is acknowledged
and rewarded and exercise utmost responsibility in decision making with regards to its
employees. Integrity of its employees is the strength of its performance.
MCB believe in achieving their mission and vision by working together as a combine
group. It treats its colleague as its internal customer and ensures that the requirements of
internal customer focus are always met. Equipped with in-depth product knowledge and
recognizing the strengths in each individual, It strive for optimum-results from its co-
workers and bringing out peak performances by working towards common goals and
objectives in today's dynamic banking environment.
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MCB BANK LTD.
MCB has an edge over other local banks, as it was the first privatized bank. The State
Bank of Pakistan has restricted the number of branches that can be opened by foreign
banks, an advantage that MCB capitalizes because of its extensive branch network.
Ten years after privatization, MCB is now in a consolidation stage designed to lock in the
gains made in recent years and prepare the groundwork for future growth. The bank has
restructured its asset portfolio and rationalized the cost structure in order to remain a low
cost producer.
MCB now focuses on three core businesses namely Corporate, Commercial and
Consumer Banking. Corporate clientele includes public sector companies as well as large
local and multi national concerns. MCB is also catering to the growing middle class by
providing new asset and liability products. The Bank provides 24 hour banking
convenience with the largest ATM network in Pakistan covering 30 cities with over 225
ATM locations. The Bank’s Rupee Traveler Cheques have been leaders for the past six
years and have recently launched their Gift Cheques Scheme.
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MCB BANK LTD.
MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid
foundation of over 50 years in Pakistan, with a network of over 900 branches, over 750 of
which are Automated Branches, over 225 MCB ATMs in 41 cities nationwide and a
network of over 12 banks on the MNET ATM Switch.
MCB has become the only bank to receive the Euromoney award for the fourth time in
the last five years. MCB won the "Best Bank in Pakistan" in 2005, 2004, 2003, 2001, and
in 2000 the "Best Domestic Bank in Pakistan" awards. In addition, MCB also has the
distinction of winning the Asia Money 2005 & 2004 awards for being "The Best
Domestic Commercial Bank in Pakistan".
MCB offers a wide range of financial products and advice for Personal and Corporate
Customers. You can also apply on-line for many of our Online Services. Customers can
access their accounts using our simple and convenient MCB Virtual Internet Banking
services.
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MCB BANK LTD.
Before separation of Indo Pak, the need for more Muslim banks was felt. And Muslims
having strong financial capacity were thinking to invest in this sector as well. This was
the idea, which paved the way for setting up Muslim Commercial Bank Ltd. known as
MCB. This was the third Muslim bank in the subcontinent.
This bank was incorporated under companies’ act 1913 on 9th July 1947 at Calcutta. But
due to changing scenario of the region, the certificate of incorporation was issued on 17th
August 1948 with a delay of almost 1-year; the certificate was issued at Chitagong. The
first Head office of the company was established at Dacca and Mr. GM Adamjee was
appointed its first chairman. It was incorporated with an authorized capital of RS.15
million.
After some time the registered office of the company was shifted to Karachi on August
23rd, 1956 through a special resolution, recently the Head office of MCB has been
transferred to Islamabad in July 1999 and Head office is termed as Principal Office.
This institute was nationalized with other on January 1st, 1974. At that time it had 506
branches and deposits amounting to Rs.1.640 m. Although MCB has a reputation of a
conservative bank but nationalization also left its effects on this institute as well and by
end of year 1991 in which it was privatized the total number of branches were 1.287 and
deposits amounting to as high as Rs.35,029 m.
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MCB BANK LTD.
When privatization policy was announced in 1990, MCB was the first to be privatized
upon recommendations of World Bank and IMF. The reason for this choice was the
better profitability condition of the organization and less risky credit portfolio which
made'' it a good choice for investors. On April 8th, 1991, the management control was
handed over to National Group (the highest bidders). Initially only 26% of shares were
sold to private sector at RS. 56 per share
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MCB BANK LTD.
“To become the preferred provider of quality financial services in the country with
profitability and responsibility and to be the best place to work.”
MCB is in it’s over 50 years of operation. It has a network of over 900 branches all over
the country with business establishments in Sri Lanka and Bahrain. The branch break-up
province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Baluchistan (3%)
respectively.
MCB Bank knows the best to deal with its customers and thus has a customer oriented
philosophy. The MAB philosophy in their words is described below –
“For us, you are not just a set of numbers; you are a valued customer whom we know by
name. This helps us serve you exactly the way you want us to – that’s the difference! We
offer effective solutions derived from our personal knowledge of all your banking
requirements which are met when we meet you…by name.”
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MCB BANK LTD.
MCB has an edge over other local banks, as it was the first privatized bank. The State
Bank of Pakistan has restricted the number of branches that can be opened by foreign
banks, an advantage that MCB capitalizes because of its extensive branch network.
Ten years after privatization, MCB is now in a consolidation stage designed to lock in the
gains made in recent years and prepare the groundwork for future growth. The bank has
restructured its asset portfolio and rationalized the cost structure in order to remain a low
cost producer.
MCB now focuses on three core businesses namely Corporate, Commercial and
Consumer Banking. Corporate clientele includes public sector companies as well as large
local and multi national concerns. MCB is also catering to the growing middle class by
providing new asset and liability products. The Bank provides 24 hour banking
convenience with the largest ATM network in Pakistan covering 41 cities with over 225
ATM locations. The Bank’s Rupee Traveler Cheques have been market leaders for the
past six years and have recently launched their Gift Cheques Scheme.
MCB looks with confidence at year 2005 and beyond, making strides towards fulfillment
of its mission, "to become the preferred provider of quality financial services in the
country with profitability and responsibility and to be the best place to work".
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MCB BANK LTD.
1.1.8 AWARDS –
MCB bank Ltd. has also been awarded by the Euromoney Awards and the Asia Money
Awards. The prestigious Euromoney award has been given to MCB for five times in the
past six years.
EUROMONEY AWARD –
MCB is the only bank to receive the Euromoney Award for Excellence for the fifth time
in the last six years.
In a continuous winning streak, MCB took pride in 2004 by receiving the Euromoney
prestigious award of excellence for being the best bank in Pakistan for the fourth time in
the last five years.
MCB won the Euromoney Award 2003 for the Best Bank in Pakistan for the year 2003
due to its quality, integrity and dedication, striving to achieve collective success by
understanding changing trends and assimilating into diverse cultures.
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MCB BANK LTD.
MCB received the Best Bank in Pakistan award for the year 2002 at the Euromoney
Awards 2002.
MCB was awarded the Euromoney Award 2000 for the Best Domestic Bank in Pakistan
for the year 2000.
MCB received the Asia Money Award for the Best Domestic Bank Award in the year
2005.
MCB has a distinction of winning the Asia Money 2004 award for being the Best
Domestic Commercial Bank in Pakistan.
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MCB BANK LTD.
MCB has always been the favorite for press and what the press states about MCB and its
awards is mentioned below –
• EUROMONEY AWARDS –
London, July 14, 2005: MCB has again received the esteemed Euromoney Award for the
“Best bank in Pakistan”. It is the only bank to receive the Euromoney Award for
Excellence for the fifth time in the last six years.
The prestigious banking award was conferred on the Bank in a ceremony held in London,
which was attended by the distinguished bankers representing leading banks and financial
institutions of the world. Mr. Mohammad Aftab Manzoor, President and Chief Executive
of MCB received the award.
MCB continues to expand its retail and corporate banking with diversified products and
services portfolio. The Bank continuously endeavors to achieve leadership in innovation
and customer convenience. Its emphasis has always been on multi delivery channels.
Along with its easily accessible branches, the bank provides the largest network of ATMs
and the most comprehensive Internet banking solution. The Bank is also the largest issuer
of plastic with the largest share in ATM and Debit transactions in the county.
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MCB BANK LTD.
The Bank has made strong inroads in the corporate banking arena, having closed some
large deals and a number of large transactions including advisory business besides
actively participating in various syndicated arrangements. It has also provided innovative
cash management solutions and structured financing activities to a large number of top
corporations of the country. In the low interest rate environment of last year, MCB
introduced various initiatives to increase its fee-based income and has successfully
managed to show growth in its bottom line. It has ended the monopoly of select foreign
banks in the areas of hedging and derivative products by offering innovative solutions to
the corporate clients. Parallel to the traditional mode of banking, MCB has also been
expanding its Islamic Banking operations across the country. MCB has also been active
in debt and equity markets, which also contributed a significant share in its profit growth.
The consistency with which the Bank has been receiving international accolades makes
MCB truly the Best Bank in Pakistan.
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MCB BANK LTD.
May 2005: MCB has once again received the award of the “Best Domestic Commercial
Bank in Pakistan” from Asia Money. This is the second consecutive year that the bank
has earned this prestigious award for its leadership position in the banking industry of the
country.
The award has been conferred up on the Bank for its consistent growth and staying ahead
of the increasing competition. Asia Money commends the Bank’s strategy of focusing on
fee based income by expanding its investment banking and cash management services at
the time of low interest rates during the past year to increase its revenue and profitability.
It further elaborates that the Bank has introduced several new derivative and hedging
products for its corporate clients, which were previously offered only by a few foreign
banks. It added that now Pakistan’s top corporate depends on MCB to provide first rate
syndicated lending services.
MCB is the only bank that has received two Asia Money Awards for the best domestic
bank in Pakistan besides four Euromoney Awards in the last five years for “The Best
Bank in Pakistan” in recognition of its consistent and enviable performance.
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MCB BANK LTD.
TIMINGS
MCB Bank follows the rules stated by The State Bank of Pakistan.
Bank Timings 9 am to 5 pm
Public Dealing 9 am to 5 pm
Saturday 9 am to 5pm
WORKING DAYS
WORKING METHODS
MCB Bank follows computerized system they do follow manual system but to a very
small extent. They use a banking software program ‘SYMBOLS’ to run the bank's
business operations.
The Bank is implementing the full suite of the latest version of SYMBOLS Version 8.
Muslim Commercial Bank runs SYMBOLS e-Finance modules to deliver personalized
services to its customers over multiple delivery channels, while SYMBOLS Enterprise
Operations Center serves as its core banking transaction processing engine.
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MCB BANK LTD.
COMPETITORS –
• Bank Al falah
• United Bank
• Citibank
• Faysal Bank
• Indus Bank
• Soneri Bank
• Bank of Punjab
• Metropolitan Bank
• Standard Chartered
• Askari Bank
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MCB BANK LTD.
The first objective of Muslim Commercial Bank Limited is to create and mange the
values, which is one of the back bone of the objectives of any well organized and
managed organization.
• HUMAN VALUES –
The second objective of Muslim Commercial Bank is to take care of the Human capital
which is a necessary thing for the development and prosperity of any well established
organization.
The third objective of Muslim Commercial Bank Limited is to make it a place which is
much feasible and comfortable for employees of the bank. The MCB is always conscious
in developing such place where employees of the bank feel easiness.
• TECHNOLOGY –
The forth objective of Muslim Commercial Bank Limited is to bring new and latest
technology in the operations of the bank. At MCB, technology has a direct relation with
your needs; it is a means for creating value and convenience for the customer. Over the
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MCB BANK LTD.
last few years MCB has invested heavily into strengthening its technology backbone.
Today it is leading the way in banking technology and setting new standards for the
banking industry; penetrating into the local market, listening to the needs of the people
and educating them of simple financial products and services that create both value and
convenience. MCB’s strength lies in providing a technological base at the grass roots
level of the society with a challenge to educate and assimilate such systems across vast
cultural and economic backgrounds. With over 768 automated branches, 243 online
branches, over 151 MCB ATMs in 27 cities nationwide and a network of over 16 banks
on the MNET ATM switch, MCB continuously innovate new products and services that
harness technology for the customer’s benefit.
• UNDERSTANDING RELATIONSHIPS –
The fifth and very important objective of Muslim Commercial Bank Limited is to create
such an environment which is suitable for creating understanding and relationship
between the employees, thus going towards the way of development and prosperity. Over
the years, MCB has fostered strong bonds with its customers. Understands them; their
needs. They feel comfortable with MCB; it’s their bank; it responds to them; listens to
them; partners with them; grows with them. At MCB, banking is all about being there for
people, making a home in their hearts-continuously building relationships on mutual trust
and confidence. We understand that relationships are about expectations-our products and
services are based on your customers, expectations. Be it financing for personal or
business related needs, funds transfer and trade related facilities or need for different
types of deposit accounts, MCB offers you a variety of products and services customized
to satisfy your individual needs.
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MCB BANK LTD.
• UNDERSTANDING CONVENIENCE –
• UNDERSTANDING RELIABILITY –
The last but not least objective of Muslim Commercial Bank Limited is to make an
environment which have an understanding of reliability in the whole structure of the
bank. With a strong financial base, a promising team and the right resources, MCB has
proved to be a reliable partner indeed. MCB understands the special needs of the
business, trading and agricultural sectors. Strategically located branches in small towns
and cities provide warm services and advice to the small businessmen and local traders.
MCB speaks their language; it understands their needs and provides tangible results. By
responding in a timely manner with a flexible approach, MCB provides its clients with
the reliable financial service and support they require to successfully achieve their
business objectives. With a solid foundation of over 50 years in Pakistan and having
recently completed 10 successful years of privatization, MCB is strongly positioned to
lead the banking sector in the new millennium. You can feel safe in our hands.
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MCB BANK LTD.
MANAGEMENT SYSTEM
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MCB BANK LTD.
AUDIT COMMITTEE
• Ali Amin
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MCB BANK LTD.
COMPANY SECRETARY
• Tameez-ul-haque
AUDITORS
Chartered accountants
LEGAL ADVISORS
REGISTERED OFFICE
PRINCIPAL OFFICE
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MCB BANK LTD.
MANAGEMENT COMMITTEE
• M.U.A Usmani
• Ali Munir
• Shahid Sattar
• Aniq Khawar
• Shoaib Qureshi
• Mussadiq Ijaz
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MCB BANK LTD.
As MCB is a banking company listed in stock exchange therefore it follows all the
legalities which are imposed by concerned statutes Mr. Muhammad Mansha is chairman
& chief executive of the company with a team of 10 directors and 1 vice chairman to help
in the business control and strategy making for the company.
For effective handling of branches, it has been categorized into three segments with
different people handling each category. These categories are:
• Corporate Banking
• Commercial Banking
• Consumer Banking
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MCB BANK LTD.
CORPORATE BANKING
These are branches, which have an exposure of over Rs. 100 million. Usually includes
multinational & public sector companies.
COMMERCIAL BANKING
The branches which has a credit exposure of less than Rs. 100 million but having a credit
portfolio of more than Rs. 20 million (excluding staff loans)
Usually branches in large markets and commercial areas come under this category.
CONSUMER BANKING
These are the branches that have exposure up to Rs. 20 million and these include all the
branches that are neither corporate nor commercial branches.
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MCB BANK LTD.
Punjab 601
Sindh 217
NWFP 112
Baluchistan 35
Azad Kashmir 16
Domestic 981
Overseas 4
EPZ 1
Total 986
Among the four overseas branches three are located in Sri Lanka and one in Bahrain.
Furthermore, the bank has some proposals under consideration to open more brunches in
some European countries and as well as in Japan & china.
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MCB BANK LTD.
• President
• Group heads
• Circle offices
• Regional offices
• Branch offices
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MCB BANK LTD.
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MCB BANK LTD.
Chief Manager
Operation
Supervisor Officer
Cash Dept.
Clearing (Chief cash)
Teller Teller
Deposits/withdrawals
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MCB BANK LTD.
At MCB Bank all policies are formulated at the Head Office at Karachi and are then
distributed among the vast network of more than 950 branches of MCB.
Among some of the policies they implement are that the Commercial Office – East or
West, keeps in view new opportunity for a suitable and profitable location for its new
branch.
But as all policies are done by the HO no suitable information could be gathered.
MANAGERIAL POLICIES –
Managers handle their staff at branch level. The duties assigned to them are to keep the
monthly deposit up to the mark; opening of new accounts has to be either stable or
increasing.
They are responsible for assigning leaves to their staff on yearly basis and even handle
emergency absence. MCB has a rule of working 9 to 5 daily but, internally their staff has
alternate off on Saturdays. The manager has to develop a leave program so as this routine
does not disturbs any customer.
They have to handle the problems of disappointed or angry customers and convince them
about the best service MCB provides.
They receive specific targets which they have o achieve within the given time period
which results in bonuses distributed among the staff and the manager released by the HO.
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MCB BANK LTD.
MCB PRODUCTS
AND SERVICES
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MCB BANK LTD.
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MCB BANK LTD.
Based on the customer specific needs, the corporate bank offers a number of different
working capital finance facilities including Running finance, Cash finance, export
refinance, preshipment & post shipment etc. Tailor-made solutions are developed keeping
in view the unique requirements of the customers business.
Under Corporate Banking MCB offers trade finance services that include an entire range
of import and export activities including issuing Letters of Credit (L/Cs), purchasing
export documents, providing guarantees and other support services.
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MCB BANK LTD.
• Private Placements
• Debt/equity underwriting
• Privatization
• Corporate Advisory
MCB offers Short or medium term Finance certificates to meet capital expenditures and
short term working capital requirements of its customers. The loans are structured on the
basis of underlying project characteristics and ash flows of the business.
MCB‘s network of over 900 branches in Pakistan enables us to collect and disburse
payments efficiently with our cash management services. This also enables us to offer
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MCB BANK LTD.
you a choice of paper based or electronic fund transfer solutions including collection
amounts, cross branch on- line transactions etc.
With a solid foundation of over 50 years in Pakistan, with more than 750 automated
branches, 269 online branches, over 190 MCB ATMs in 34 cities nationwide and a
network of over 16 banks on the MNET ATM switch, MCB is positioned at the forefront
of the banking industry in Pakistan. This success has been possible because of a never-
ending drive to achieve higher levels of excellence, constantly striving to raise the level
of performance.
With an ever growing number of ATMs operating across the nation, the MCB ATM
Network is the largest and most advanced of its kind in the country, and is part of MCB's
continuing efforts to provide you with convenience that suits your requirements most.
And now the MCB ATM has gone global. MCB's affiliation with Master Card
International brings about added facilities for the MCB traveler abroad with the Cirrus
and Maestro networks.
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MCB BANK LTD.
MCB Bank has the largest ATM Network in the country with over 200 ATMs and over
300 online branches. The MCB ATM Card can be used in over 35 cities in Pakistan.
Whether customers want to withdraw cash or ask for a mini-account statement, or even
use it as a debit card at Maestro POS terminals, the MCB ATM Card gives its customers
instant access to their bank account, anytime, anywhere.
Additional Conveniences –
Funds Transfer Facility enables to transfer funds from one registered ATM
account to another. MCB's Funds Transfer facility is available to all MCB customers who
maintain Pak rupee accounts at any on-line branch and are MCB ATM cardholders.
This facility is available at any time you find convenient, 24 hrs, and 365 days.
MCB ATM Card can be used to access MCB account from anywhere around the globe.
MCB ATM is accepted at 634,700 locations where there are *Master Card or
Cirrus ATMs allowing a daily withdrawal limit of US$ 200 (or equivalent in
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MCB BANK LTD.
• PIN CHANGE –
PIN change option is now given so that customers can have added security with their
card. For added security, it is advisable to customers to change their PIN as soon as they
receive the card. It is also advisable to keep on changing PIN on a regular basis. If
customers feel that their PIN has been disclosed to others, be sure to change the number
as soon as possible.
• PIN FORGOTTEN –
Customers are advised to memorize their PIN and are asked to never write their PIN
down on anything in their wallet, or on the card itself. In case if customers forget their
PIN, a new card will have to be made, which can be done by returning the old card to the
MCB online branch and submitting an application for a new card. The new card can be
received by MCB users within 72 hours to 5 days.
• DAMAGED CARD –
If card breaks in two or gets distorted, please return the card to MCB Online branch.
Customers can receive new MCB ATM card from MCB Online branch within a few
days.
• CARD LOSS –
In case of card loss, customers are advised to visit MCB Online branch or call 24-hour
MCB Call Centre number at (021) 111-000-622. Customers can receive MCB ATM card
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MCB BANK LTD.
from MCB Online branch within a few days. If card is not returned from the ATM,
contact the branch where the card is lost. Customers will have to complete a form and
will then receive their card from MCB Online branch.
• INCORRECT PAYMENT –
If by any chance the ATM does not dispense the correct amount of money or does not
dispense the money at all, customers can contact the branch where the ATM was used or
their home branch and inform them immediately. They will have to complete a form and
the amount will then be credited to their bank account.
• ATM RECEIPTS –
Customers are advised to keep their ATM receipts after every transaction. It is a good
way to guard against fraud and make record-keeping easier.
MCB ATM allows withdrawal of up to Rs. 10,000 per day and a maximum of 3
withdrawals per day per card.
MCB gold card allows Rs. 25000/- per day and a maximum of 6 withdrawals per day are
allowed.
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MCB BANK LTD.
For the first time in Pakistan, MCB has introduced unique service - MCB ATM Bill Pay
which allows customer to pay utility bills and recharge their mobile phones the easy way-
through MCB ATM's, available 24 hours-365 days. This facility is for all MCB ATM
Card holders and MCB ATM Cash Card holders alike.
It is faster, easier, convenient and more secure. Customers can decide when he has to
make the payment and how much he wants to pay. It’s secure as customers do no have to
carry cash or even their bill, they can just use any MCB ATM to pay their utility bills and
recharge mobiles around the clock.
MCB ATM account holders can pre-register their MCB account(s) and Consumer /
Account numbers of the Utility Company / Service Provider with their home branch to
avail this service.
MCB ATM Cash card holders can directly enter the Consumer / Account numbers of the
Utility Company/Service Provider onto the relevant ATM screen to make the utility bill
payment or to recharge their mobile phones.
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MCB BANK LTD.
MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours - 365
days. They just have to call MCB Help Line on (021) 111-000-777 or any MCB online
branch for assistance.
MCB Mobile Banking gives customer easy and quick access to their account(s) at any
time including holidays. With MCB Mobile Banking customer can
MCB Mobile Banking is a free service for MCB account holders who have an ATM card.
All they have to pay for is the cost of an SMS message if charged by the service provider.
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MCB BANK LTD.
Keeping up with banking services can be tedious but not with MCB Bank, where phone
service is at fingertips. The customers just have to dial Help Line from the comfort of
their home or office or wherever they happen to be. It offers basic banking services for
their convenience, eliminating the need for them to make unwanted trips to branch.
• BANKING SERVICES –
Balance Inquiry (receive details through fax, SMS or email - registered users)
Foreign Exchange Rates (receive details through fax, SMS or email -registered users)
Account Statement
• ATM SERVICES –
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MCB BANK LTD.
M-PIN Reset
RTC Verification (receive details through fax, SMS or email -registered users)
Lost / Stolen Reporting (receive details through fax, SMS or email -registered users)
• OTHER SERVICES –
Product Information (receive details through fax, SMS or email -registered users.
ATM Locator (receive details through fax, SMS or email -registered users)
Branch Locator (receive details through fax, SMS or email -registered users)
Customer Complaints
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MCB BANK LTD.
Smart Card is a multi-function debit card that provides with round the clock access to
bank account for purchasing, cash withdrawals and other transactions.
MCB’s Smart Card is a secure and convenient instrument of payment with unmatched
functionalities. It provides 24-hour direct access to bank account. The convenience and
flexibility of MCB Smart Card helps live a smarter life. It not only helps managing
expenses, but also eliminates undue interest on day to day credit card transactions.
Balance is always within reach and customers can spend accordingly.
MCB is the only bank to introduce a debit card that gives the option to choose from
domestic and international cards for local and global usage respectively. Customers can
avail the following functionalities on MCB Smart Card.
Smart Card is available in the Classic and Gold category with a further choice of Local or
International versions. With these card categories, supplementary cards for family
members are also available. The difference between the classic and gold categories is
based on their purchasing and withdrawal limits as given below.
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MCB BANK LTD.
International
10,000 100,000
Classic
Gold 25,000 150,000
• Purchasing
• Bill payments
• Funds transfer
• Cash withdrawals
• Balance inquiry
• Mini statement
• Mobile banking
• Internet banking
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MCB BANK LTD.
MCB Debit Card is a secure, convenient and quick payment facility that enables to do
purchasing by using existing MCB ATM / MCB Smart Card as a DEBIT CARD.
• When MCB Card is used, payment is made by directly debiting your Bank
account.
• No need for signature, as PIN (Personal Identification Number) is being used for
security.
The wide spread acceptability and frequent use of MCB ATM Cards has prompted the
Bank to add more value to the cards which cater to customers evolving cash needs
enabling them to go ahead with ease and convenience. This reinforces MCB commitment
to provide to its customers safe and secured mode of cash substitute.
MCB CASH CARD is useful means of cash for MCB customers and non customers
alike:
• Travelers
• Businessmen
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MCB BANK LTD.
• General Public
All the MCB CASH CARDS of different denominations have the same design, feature,
size and are easy to place in the wallet.
• MCB Cash Card Pin Code is confidential and is only known to the purchaser. It
can be changed from the MCB ATM Machines.
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MCB BANK LTD.
• MCB Cash Card if lost or stolen then the same will be immediately marked
"HOT" on request of purchaser.
• The amount remaining on the MCB Cash Card account will be refunded to the
purchaser
• Loss / theft are to be reported to the issuing branch by the purchaser or MCB Cash
Card / ATM Help Line Call Centre (111-000-777).
MCB ATM Cash Card enables MCB customers / non customers to meet their day-to-day
cash requirements and settlements of their commercial / personal cash requirements
transactions.
Secure
MCB ATM Cash Card is the safest alternative to cash because the purchaser can be rest
assured of its security. If the ATM Cash Card is lost it would be cancelled immediately
and the purchaser would get the amount refunded easily subject to completion of refund
formalities.
Ease of use
MCB ATM Cash Card is the best because unlike other modes of transfer of Funds /
Remittances which are drawn on a particular branch and can only be en cashed at that
branch. MCB ATM Cash Card holder can draw cash from any of MCB ATMs all over
the country, M-Net Members ATMs and Cirrus Member ATMs globally. MCB CASH
CARD is disposable and with a prescribed determined value. When the value of MCB
CASH CARD is utilized fully and the balance amount is NIL the cards will be discarded.
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MCB BANK LTD.
Sale procedure
Sale procedure of MCB CASH CARD is also very simple, any one who is customer of
MCB or a non customer of the Bank may purchase the MCB CASH CARD through any
of our Authorized Online Branches with ease and completion of minimum formalities.
The purchaser is required to fill an application Form CC-10 and hand over the same at the
counter of any authorized online branch of his choice and the rest will be done by the
friendly staff of the bank.
MCB offers three home financing options for Pyara Ghar. MCB Pyara Ghar provides
flexible and competitive home financing facility with options of home purchase,
construction and renovation. With the MCB Pyara Ghar Scheme customers can obtain the
financing to purchase a house/apartment, construct own house or renovate existing house
immediately. Nothing could be more convenient than owning a house and paying easy
installments that takes a step closer to becoming the owner of their house. It is better than
paying a monthly house rent which takes no where other than increasing your expenses.
Pyara Ghar is definitely the most feasible and direct route to a dream house.
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MCB BANK LTD.
MCB gives its customers their dream home at the best possible mark-up rates. They can
choose either one of their two mark-up rate options- fixed or variable. They also have an
option to club spouse’s income to avail higher financing amount.
Early repayment option is tailor-made to allow making partial prepayments at dates that
suit Pyara Ghar Clients.
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MCB BANK LTD.
Home Home
Home Purchase BTF
Renovation Construction
Financing Amount Rs. 500k to Rs. 20 m Rs. 500k to Rs. 7m Rs. 500k to Rs. 10m Rs. 500k to Rs. 15m
75:25 for businessmen 65:35 for businessmen 65:35 for businessmen 80:20 for all segments
with 3 years business with 3 years business with 3 years business
proof proof proof
Loan to Value 80:20 for businessmen 70:30 for businessmen 70:30 for businessmen
Ratio with 5 years business with 5 years business with 5 years business
proof proof proof
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MCB BANK LTD.
• Not less than 21 years or more than 65 years (at the time of finance maturity).
• Salary / income is at least Rs. 18,000 per month with monthly installment not
exceeding 50% of the take-home salary/income.
• Salaried Individuals.
INSURANCE –
MCB Pyara Ghar provides its customers the mandatory property insurance (for the
amount of loan). The life insurance is optional; however MCB encourages its customers
to go for it as it secures the loan repayment, hence securing their family.
In case customers have a home loan outstanding with another bank for at least one year,
they can have it transferred to MCB through a hassle-free process on much better terms.
• Preferred Rate
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MCB BANK LTD.
PROCESSING –
Customers are advised to carefully read and fill out the MCB Pyara Ghar application and
the Letter of Understanding (LOU), which will be provided at their doorstep by MCB
sales staff. Submit it along with the related documents. On the approval of application,
customers will get a Sanction letter.
In case of Home Purchase the property will be transferred through relevant Housing
Authority / Registrar office / Society in your presence along with Bank’s authorized
officer, lawyer and seller of the property. Whereas for others, MCB will disburse the
sanctioned amount in your presence and bank’s authorized officer.
EXCELLENCE –
• Financing up to Rs. 20 Million (depending upon your income and appraised value
of your property).
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MCB BANK LTD.
Among the local currency accounts MCB offers Khushali Bachat account, Pak Rupee
Saving account, Pak Rupee Current Account, Pak Rupee Term Deposit, Special Pak
Rupee Term Deposit, Saving 365, Saving 365 Gold, and Basic Banking Accounts.
And among the foreign currency account MCB offers Foreign Currency Saving Account,
Foreign Currency Current Account.
Khushali Bachat Account is one of the most popular deposit accounts offered by MCB.
It’s a special type of account which provides the account holder additional facilities for
payment of utility and HBFC.
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MCB BANK LTD.
• Customers can stay in touch with their account through MCB’s Virtual Banking
Service.
• They can use their account to pay bills 24 hours a day, 7 days a week through
Virtual Banking.
• They can get instant updates about their account through MCB’s sms banking.
• Customers can use their accounts to pay their bills 24 hours a day, 7 days a week
through Virtual Banking
• Customers can get instant updates about their account through MCB’s sms
banking.
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MCB BANK LTD.
• Customers can use their account to pay bills 24 hours a day, 7 days a week
through Virtual Banking.
• Customers can get instant updates about their account through MCB’s sms
banking.
• Avail choice of 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years and
5 year term deposits.
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MCB BANK LTD.
• MCB’s Special Rupee Term deposits offer a very attractive long term investment
option with ease and convenience.
• Profit can withdraw your profit amount through MCB’s wide network of ATMs.
SAVING 365 –
The MCB Saving Account offers facilities of Current Account. The MCB Saving 365
calculates profits on a daily product basis and gives you the facility of unlimited
withdrawals.
• Open a Saving 365 Account with a minimum initial deposit of Rs. 300,000.
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MCB BANK LTD.
• Make cash free transactions, at thousands of merchant outlets through your MCB
Smart Card (local & international).
• Customers can use their account to pay their bills 24 hours a day, 7 days a week
through Virtual Banking.
• Customers can get instant updates about their account through MCB’s sms
banking.
• Customers can avail a credit facility up to 75% of the total deposit value
As balance grows, so does the rate of return on Savings 365 Gold account.
• Open a Saving 365 Gold Account with a minimum initial deposit of Rs. 10
Million.
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MCB BANK LTD.
• Make cash free transactions, thousands of merchant outlets through MCB Smart
Card (local & international).
• Customers can use their account to pay bills 24 hours a day, 7 days a week
through Virtual Banking.
• Customers can get instant updates about their account through MCB’s sms
banking.
• Customers can avail a credit facility up to 75% of the total deposit value.
In compliance with the directives of State Bank of Pakistan via BDP Circular No. 30,
issued on November 29, 2005, the Basic Banking Account has been launched with effect
from February 27, 2006.
This product has been introduced to facilitate the low income group as well as the
existing account holders who wish to convert their regular savings or current account into
Basic Banking Account.
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MCB BANK LTD.
The Basic Banking Account is a current account and can be opened with a minimum
initial deposit of Rs. 1000/- only. Account holders will be allowed 2 deposit transactions
(either cash or through clearing) and 2 withdrawals (cash or clearing) each month. All
customer-initiated transactions over and above this limit will be charged a transaction fee.
However unlimited free of charge cash withdrawals are allowed through MCB's own
ATMs.
In cases where balance in BBA remains ‘zero’ for a continuous 6 month period, the
account will be closed automatically, without any notice to the account holder.
MCB’s Foreign Currency Savings Account offers attractive returns on Foreign Currency
investment.
• Open a foreign currency Savings account in any of the four currencies i.e. US
Dollar, UK Pound Sterling, and Euro.
• Customers can avail a credit facility up to 75% of the total deposit value.
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MCB BANK LTD.
MCB’s Foreign Currency Current Account offers its customers the convenience of
unlimited withdrawals i.e. access to their funds whenever they want without any notice.
There is no limit on the number of transactions they can make in a day.
• Open a foreign currency Current account in any of the four currencies i.e. US
Dollar, UK Pound Sterling, and Euro.
• Customers can avail a credit facility up to 75% of the total deposit value.
Customers can get a loan in an instant at any MCB branch. MCB is offering same day
financing facility against liquid collateral at competitive pricing to its customers.
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MCB BANK LTD.
Fast, secure and easy-to-use, MCB's Remittance Services is an efficient way to transfer
money overseas. Customers can remit funds from any country to Pakistan through Swift
System. Customers are required to provide the following Swift Code to their bank in their
country.
• The beneficiary will receive the amount even if he/she does not have an MCB
account
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MCB BANK LTD.
Car financing and leasing at competitive rates with flexible options. Car4u finances both
semi-commercial and non-commercial vehicles for personal and business use.
FLEXIBLE –
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MCB BANK LTD.
AFFORDABLE –
SPEED –
SPECIAL BENEFITS –
AVAILABILITY –
EXISTING CUSTOMERS –
• MCB offers 1% discount to its existing customers for Personal Loan, Pyara Ghar
or Business Sarmaya.
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MCB BANK LTD.
MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for traveling
and travel related purposes. The product has been extremely popular and is preferred over
cash by customers while traveling and in all walks of life. MCB Rupee Traveler's
Cheques- The safest way to Carry Cash the most widely accepted way to pay cash for
travel related purposes. RTC is a safe and secure way to make payments nationwide.
MCB Bank has been at the forefront of providing it’s customers with new and innovative
products and financial instruments that are safe, secure and profitable.
• Easily available: Buy them from any of the designated branches in Pakistan.
• As good as cash: MCB RTCs are safe to carry and can be used without any
inconvenience especially by Travelers.
• Easily refunded: in case of loss or theft, you can get the full amount back.
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MCB BANK LTD.
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• More than 900 MCB Authorized branches are selling and purchasing Cheques all
over Pakistan.
• MCB Rupee Traveler's Cheques are also available at the counters of Foreign
Banks such as ABN Amro and HSBC and private bank i.e. Bank Al-Habib.
MCB Gift Cheques eliminates guesswork in trying to find out the perfect Gift for any
occasion birthdays, wedding, graduation and religious festivals.
Gift Cheques is beautifully packed in a Gold / Silver envelope with a personalized Gift
Card designed to suit all occasions. They are safer than cash, because they can be
replaced if lost or stolen. They are also available at all TCS Express Centre round the
clock.
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MCB BANK LTD.
Personal loans for salaried individuals of reputed local and foreign companies at rates
tailored to customer's repayment capacity.
FEATURES OFFERED –
• MCB will lend any amount, from Rs 30,000 to Rs 490,000, depending upon net
monthly income.
• Customers can choose tenure of 1 to 3 years for the repayment of the loan.
FACILITIES AVAILABLE –
REPAYMENT ARRANGEMENTS –
Repayment of principal and mark-up is monthly and can be repaid using either one of the
following modes:
• Payroll Deduction.
• Post-dated Cheques.
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ELIGIBILITY –
• 25 to 55 years of age.
• Pakistani national.
PROCESSING FEE –
Processing fee of 1% of the principal loan amount to be charged at the time of loan
disbursement.
Providing access to diversified financing options including working capital loans, term
loans, trade finance services and investment banking
Based on the customer’s specific needs, the Corporate Bank offers a number of different
working capital financing facilities including Running Finance, Cash Finance, Export
Refinance, Pre-shipment and Post- shipment etc. Tailor- made solutions are developed
keeping in view the unique requirements of their customer’s business.
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MCB BANK LTD.
TERM LOANS –
MCB offers Short to Medium Term Finance to meet capital expenditure and short term
working capital requirements of our customers. The loans are structured on the basis of
underlying project characteristics and cash flows of the business.
Under Corporate Banking MCB offers trade finance services that include an entire range
of import and export activities including issuing Letters of Credit (L/Cs), purchasing
export documents, providing guarantees and other support services.
INVESTMENT BANKING –
• Private Placements
• Debt/Equity Underwriting
• Loan Syndication
• Privatization
• Corporate Advisory
MCB network of over 900 branches in Pakistan enables them to collect and disburse
payments efficiently with their cash management services. This also enables them to
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MCB BANK LTD.
offer its customers a choice of paper based or electronic fund transfer solutions including
collection amounts, cross branch on- line transactions etc.
MCB, the leader in banking technology, now provides the convenience of banking on the
internet. Customers can now access their account anytime and anywhere MCB Virtual
Internet Banking offers its customers the convenience to manage and control their
banking and finances – when they want to, where they want to. It is convenient, simple,
secure and totally free of cost.
MCB Virtual Internet Banking offers its customers the convenience to manage and
control their banking and finances – when they want to, where thy want to. MCB’s
Virtual Internet Banking facility is simple and secure and it’s free of cost. With MCB
Virtual Internet Banking customers can access any of the banking services, 24 hours a
day, 7 days a week and throughout the year.
MCB Virtual Internet Banking offers a wide range of online services which makes their
banking accessible anytime and from anywhere.
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MCB BANK LTD.
• Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary
to the corporate employees, who maintain accounts with MCB.
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MCB BANK LTD.
MCB lockers provide the best protection for customer’s valuables. Lockers of different
capacities are available nationwide.
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MCB BANK LTD.
“MCB Business Sarmaya” is the best Running Finance facility against residential
property which empowers to manage business dealings better. So customers can get
MCB Business Sarmaya and thus improve their business, avail lucrative opportunities
and expand their business, with absolute satisfaction of cash flows.
FLEXIBLE –
• Running finance facility to use when and for whatever they want.
AFFORDABLE –
SPEED –
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MCB BANK LTD.
EASE –
• Doorstep service and assistance from dedicated sales staff to fill and submit
application along with the documents.
WIDE ACCESSIBILITY –
• Customers can access their Business Sarmaya accounts through MCB’s vast ATM
and branch network anywhere in Pakistan.
SPECIAL BENEFITS –
• Hassle free process to transfer similar facility from any other bank at a special
discount.
AVAILABILITY –
• Available in all major cities i.e. Karachi, Lahore, Faisalabad, Rawalpindi and
Islamabad.
EXISTING CUSTOMERS –
• Customers can get discounts if they are already a customer of similar facility of
any other bank.
MasterCard International has expanded globally in more locations in the world than any
other card. The card was introduced by Muslim Commercial Bank Limited in 1995 and
now offers card members over 15 million outlets in 232 countries.
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• Photo security- The first bank in Pakistan to introduce the enhanced feature of
photograph on the card limiting fraud in case of card loss.
• 24 Hour Customer Services- Call 111-700-700 and customers can get information
from their customer services representatives on new card application or have their
queries resolved anytime of the day.
MCB provides its customers the facility to pay their utility bills anywhere, anytime
through their three convenient options.
MCB Easy Bill pay offers unmatched convenience to pay utility and mobile phone bills
or re-charge their prepaid mobile phone accounts anywhere, anytime with security and
peace of mind.
MCB bank is the only bank that offers its customers three convenient options of making
bill payments to PTCL, SSGC, Instaphone, Mobilink, Paktel, and Ufone. So, customers
can save their precious time by avoiding long queues and pay bills through MCB Easy
Bill Pay.
MCB Smart card or MCB ATM Card Holder can easily pay their bills or re-charge their
prepaid mobile phone account through the following convenient options of MCB Easy
Bill Pay:
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MCB BANK LTD.
• MCB ATM
MCB is the place where they work as a team, having no barriers, no boundaries. At
MCB, everything they do is rooted in their values and a true understanding of this
diversified market. At the core of it lie not only achieving successful results, but the
curiosity to delve into the consumer’s insights for a better and a simpler lifestyle. The
bank possesses sufficient expertise, necessary infrastructure, information technology, and
manpower to run Islamic Banking Operation.
MCB understands the special needs of the customers desirous of availing local and
international financing facilities for their business and trading under Islamic Modes.
MCB now provides its customers with the reliable Islamic Financial Services and support
they require to successfully achieve their business objectives. Keeping in view the said
purpose bank has recently formed Islamic Banking Division and Islamic Banking
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MCB BANK LTD.
DEPOSIT SCHEMES –
For customers who are looking for a deposit opportunity where they can purse their funds
and reap halal returns on it, we offer the following products:
The minimum deposit requirement for Al-Makhraj Saving Account is only Rs. 10,000
and profits can be earned 6-monthly. Other features associated with this product are as
follows:
• Product to be availed by: Individuals & Joint Account Holders (Local and
Foreign), Companies, Corporate, Trusts, etc
• Special Advantages:
• Additional Features:
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MCB BANK LTD.
Debit card
Mobile Banking
• Weight ages: Initially single weight age for product; Later weight ages can be
made according to tiers (Volume-wise)
IANAT ACCOUNT –
For customers who are looking for a chequing account that gives them the ease of doing
unrestricted number of transactions, MCB offers Al-Makhraj Ianat Account. With a
minimum of only Rs. 10,000, Ianat Account may be opened. With all the features and
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MCB BANK LTD.
facilities that this product offers, it is highly recommended for management of business
funds.
• Product to be availed by: Individuals & Joint Account Holders (Local and
Foreign), Companies, Corporate, Trusts, etc
• Additional Features:
Mobile Banking
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MCB BANK LTD.
A minimum of only Rs. 25,000 is needed to invest money in Al-Makhraj Term Deposit.
Choice of tenors can be made from a list of options namely 1, 3 & 6 months, 1, 2, 3 or 5
years. Profit payment options available to customers are monthly, quarterly and/ or at
maturity. However, monthly profit payment and deposit product of 1 month are not
available currently.
• Tenors Available: 1 month, 3 month, 6 month, 1 yr, 2 yrs, 3 yrs & 5 yrs (1-month
product to be made available later in a few months’ time)
• Product to be availed by: Individuals & Joint Account Holders (Local and
Foreign), Companies, Corporate, Trusts, etc
• Special Advantages:
• Additional Features:
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months time)
payment options
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MCB BANK LTD.
MCB Islamic Banking provides funds based facilities for Ijarah Products, Equipment
Ijarah, Car Ijarah, and Murabahah.
Islamic Banking Division has been formed with effect from 1st January 2003, which in a
short span of time, has developed Islamic Banking Products, prepared Operational
Manual, arranged local & international training for its own executives as well as at all
management level.
The objective of this committee is to review the products offered by Islamic Banking
Branches, and to improve them not only to make them competitive and practicable but
also make them truly Sharia Compliant.
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MCB BANK LTD.
Commercial banks are the most effective mobilizer of savings and have bee providing
short term requirements of working capital to trade, commerce & industry .The
commercial banks are authorized to engage in forms of business.
The banks play a very important role in economy of a country. Businesses depend upon
banks for carrying out various activities relating to finances, obtaining agency services
etc .Banks provide facilities to individuals too. The manifold services of the bank can be
divided into major head as the purpose of banks is to provide some services to the general
public. And for this purpose different banks provide different services to the people in
different forms. The Muslim Commercial Bank (MCB) is a commercial bank, in modern
time commercial banks play a very important role and their functions are manifold. The
main functions and services which Muslim Commercial Bank Limited provides to
different peoples are as follows.
• Undertaking of agency services and also general utility functions, few of those
are as under:
• Collecting interest due, dividend, pensions and other sum due to customers.
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MCB BANK LTD.
For proper functioning of branches and the over all bank has been divided in different
departments. These departments handle different jobs so that division of work is there for
improvement of functions and also it is easy to control the situation.
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MCB BANK LTD.
MARKETING MIX
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MARKETING MIX –
"Marketing Mix is the set of marketing tools that the firm uses to pursuits marketing
objectives in the target market".
There is no separate department for marketing in every branch only Karachi main branch
hold it. In every branch 2 or 3 people are there to provide the promotion services.
Marketing is done on high level because management is centralized. Now are discussed
four variables of marketing mix of Union Bank.
• Product
• Price
• Placing
• Promotion
Price Placing
Marketing
Mix
Promotio
Product
n
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MCB BANK LTD.
"Any thing that can be offered to a market for attention, acquisition, use for consumption
that might satisfy a need. It includes physical object, services, persons, places,
organization and ideas."
- The largest network of 315 on-line branches in the country and growing,
providing customers with 24 x 7 real time online transaction facilities.
MCB SPECIAL RUPEE TERM DEPOSITS – MCB’s Special Rupee Term Deposits
offer a very attractive long term investment option with ease and convenience. Tenor’s
option available is of 3 months, 6 months, 1 year, 3 years, and 5 years. Customers can
also avail a credit facility up to 75% of total deposits.
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MCB ISLAMIC BANKING – MCB Islamic Banking provides Riba Free and Shariah
Compliant solutions to various customer segments in a growing number of cities. With
the help of Shariah Specialties, lawyers and professional commercial bankers, MCB
offers the best solutions to cater their customers’ needs – the Islamic way.
MCB CARDS – A local point of sale acquiring network facilitating acceptance of all
major card brands.
- MCB Smart card and ATM card holders can avail cash withdrawal facility
at over 900,000 ATMs worldwide.
- MCB Smart card and ATM card holders can enjoy the convenience of
shopping at over 5 million POS locations globally.
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- MCB has the largest network of ATMs with around 210 at present and is
still growing. Customers can get 24 hour convenience of cash withdrawal, mini
statement, bill payment, and funds transfer services.
- MNET is an electronic hub for ATM sharing plus other touch points.
Members include 12 local financial institutions enjoying ATM sharing and bureau
services. MNET is Pakistan’s largest operating switch with the highest transaction
volume.
- MCB easy bill pay is an easy solution to pay utility and mobile phone
bills. MCB ATM card and MCB Smart Card holders can easily pay their bills through
MCB ATMs, MCB Virtual Banking, and MCB Call Centre with security and peace of
mind.
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MCB BANK LTD.
- MCB customers can get a loan instantly at MCB Branches. MCB offers
same day financing facility against liquid collateral at competitive pricing.
- RTC is the most widely accepted way to pay cash for travel – related
purposes. MCB RTC is a safe and secure way to make payments nationwide.
- MCB Car4U auto finance is the power move that gets customers not
only car of their choice but leads to the best in life. It is affordable with competitive mark
up, flexible conditions, easy processing and above all no hidden costs.
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MCB BANK LTD.
Price should be commensurate with the offers perceived value. If it is not, customers will
turn to competitor's product. Prices offered by MCB Bank Limited are according to the
high quality services they render to their customers.
About the markup charges it’s vary banks to banks but not very much difference
according to my analysis. MCB bank has different tenure to different products so and
also the different rates to charge. They believe in the higher the amount the higher the
profit.
"Place includes the various activities the company undertakes to make the product
accessible and available to the customer".
They also have a banking network of more than 950 branches. If you want financial
advice, walk into any of their branches. Head office and Main office is on the in Karachi,
which is the center of business activity. Locations of MCB Bank depend on the locality
around and how much business it supports. The services provided to customers too
depend on the location of the branch and its total deposits.
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MCB BANK LTD.
About the future development union bank is looking forward to open its more branches in
the various cities of Pakistan. This will create more flexibility and also give the
diversification to the bank.
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MCB BANK LTD.
At MCB Bank it is appreciated if staff member introduces new customers but usually it is
based on personal relations. Advertising is done in form of Neon signs and signboards.
They publish their brochures and pamphlets so that the information is communicated to a
large number of people. They distribute calendars, diaries and key chains to their officers
and customers.
No doubt MCB bank is doing promotion activities very strongly. The marketing
department knows the competitive environment very well. And the department is
working very well in this context. Promotion managers are using every media to
advertise their products as others banks are doing.
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MCB BANK LTD.
SWOT ANALYSIS
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MCB BANK LTD.
5.1.1 STRENGTHS –
• MCB Bank able to give really good customer care, because they know that
customers are the source of funds for them and also there is a great competition
among the banks in Pakistan.
• Attractive deposits and financing schemes offer by MCB bank with suit able
interest rate.
• Great check on operations and working of business through the Mystery shoppers.
• MCB Bank is always there, with absolute convenience and cutting edge
technology, to provide service beyond horizons.
• Online banking is the key feature. Key benefits of MCB Bank Online system is its
simplicity, convenient banking solutions over phone, instant access to banking
services from anywhere at anytime, and saves time and money.
• MCB bank has an edge over other banks with regard to its timings which are from
9am – 5pm throughout the week and even on Saturdays.
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MCB BANK LTD.
• Various types of personal loans are offered to general public for e.g. Car4u, Pyara
Ghar etc.
• Greater network with more than 900 branches all around Pakistan.
5.1.2 WEAKNESSES –
• MCB Bank has various types of Debit card but it does not provide its customers
the facility of Credit Card.
• Shortage of staff, which causes extra burden on existing staff leading to fatigue
and boredom.
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MCB BANK LTD.
5.1.3 OPPORTUNITIES –
• Good financial position creating a good reputation for future advances and huge
deposits.
• The MCB bank is entering in a growing industry and also going to further expand
its branches all over Pakistan as well as internationally.
• Such products or services which can give MCB Bank a monopolistic position.
5.1.4 THREATS –
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FINANCIAL STATEMENT
ANALYSIS
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14000 13079
12000
Rupees in Millions
10000
8000
6000
4058 3613
4000 3100
2101
2000
0
1 2 3 4 5
Years
10000 8922
Rupees in Millions
8000
6000
4000
2432 2230
1739
2000 1108
0
1 2 3 4 5
Years
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MCB BANK LTD.
LIABILITIES
EQUITY
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MCB BANK LTD.
EQUITY
LIABILITIES
EQUITY
2005 2004
17,756,23
Mark -up /return / interest earned 2 9,083,863
mark -up /return / interest expensed 2,781,468 2,057,640
14,974,76
Net mark-up /interest income 4 7,026,223
13,830,40
Net mark -up / interest income after provisions 9 6,746,533
19,243,48 10,979,52
0 1
NON MARK-UP / INTEREST EXPENSES
Administrative income 6,459,480 7,244,200
(Reversal) / other provisions (72,740) 149,593
Other charges 178,841 41,864
Total non mark up / interest expenses 6,565,591 7,435,657
Exceptional item
Compensation on delayed tax refunds 340,598 513,852
13,018,48
PROFIT BEFORE TAXATION 7 4,057,716
Increase or (Decrease)
PKR %
8,263,959 75.2670267
NON MARK-UP / INTEREST EXPENSES
Administrative income (784,720) -10.83239
(Reversal) / other provisions (222,333) -148.62527
Other charges 136,977 327.195204
Total non mark up / interest expenses (870,066) -11.701266
Exceptional item
Compensation on delayed tax refunds (173,254) -33.716712
RATIO ANALYSIS –
Financial analysis, while varying according to the particular interest of the analyst,
always involves the use of various financial statements - primarily the balance sheet and
income statement and the cash flow statement. Financial analysis involves the use of
various financial statements.
The balance sheet summarizes the assets, liabilities, and owners' equity of a business at a
point in time, while the income statement summarizes revenues and expenses of a firm
over a particular period of time and about cash flow it tells the cash generated by the
bank.
A conceptual framework for financial analysis provides the analyst with an inter-locking
means for structuring the analysis. For example, in the analysis of external financing, one
is concerned with the firm's funds needs, its financial condition and performance, and its
business risk. Upon analysis of these factors, one is able to determine the firm's financing
needs and to negotiate with outside suppliers of capital.
Ratio analysis involves methods of calculating and interpreting financial ratios to analyze
and monitor the bank’s performance.
Interested parties –
The firm’s creditors are interested primarily in the short term liquidity of company and its
ability to make interest and principal payments. A secondary concern of creditors is the
firm’s profitability; they want assurance that the business is healthy.
Management is concerned with all aspects of the firm’s financial situation and its
attempts to produce financial ratios that will be considered favorable by both owners and
creditors.
RATIOS YEAR
2005 2004 2003
NET PROFIT RATIO -
Before tax = Profit before tax / Markup
earned 13,018,487 / 17,756,232 4,057,716 / 9,083,863 -
= 73.31% = 44.66%
After tax = Profit after tax / Markup earned 8,922,415 / 17,756,232 2,431,532 / 9,083,863 -
= 50.24% = 26.76 %
OPERATING RATIO -
Operating cost = markup expense +
administrative expenses 2,781,468 + 6,459,480 2,057,640 + 7,244,200 -
= 9,240,948 = 9,301,840
RETURN ON EQUITY -
Shareholder's equity = share capital + 4,265,327 + 13,408,005 3,371,800 + 5,661,553
reserve + unappropriate profit + 210,662 + 359,340 -
= 17,883,994 = 9,392,693
SOLVENCY RATIO -
259,284,835 / 272,323,619 /
298,776,797 / 244,537,819 - 261,214,926 -
Total assets / total liabilities - issued capital 275,469,034 - 4,265,327 3,371,800 3,065,273
= 1.10 times = 1.07 times = 1.05 times
PROPRIETY RATIO -
17,883,994 / 9,392,693 / 7,726,164 /
Shareholder’s equity / total assets 298,776,797 259,284,835 272,323,619
= 5.98% = 3.62% = 2.83%
RETURN ON DEPOSITS -
2,431,532 /
Profit after tax / Total deposits 8,922,415 / 22,9345,178 219,966,057 -
= 3.89% =1.10%
OPERATING RATIO –
The operating ratio measures the cost of operations per rupee of sales. It shows the
operational efficiency of the business. Higher the ratio, less profits available to share
holders. The MCB operating ratio has increased during the year and it is a negative sign.
This ratio should be between 75%-80%. But in year 2005 the ratio has declined to 53%
which is a sign that MCB this year has given more than usual profits to its shareholders.
The lower the ratio, better it is as it means the greater profitability. But this ratio of MCB
is constantly increasing as by passing years showing a decreased profitability for the
organization. But year 2005 has proved profitable for MCB as this ratio has declined by a
great margin.
Return on total assets shows the use of total assets in financial year. This ratio has
increased during 2005 in MCB which is a sign of good performance.
Higher the rate better for the owners. In MCB this ratio has increased by a very great
margin in 2005.
RETURN ON EQUITY –
Return on equity is important for shareholders who want to know what profit earned will
be made available. This ratio for MCB has decreased in 2004 and in 2005 which is not
good a favorable sign.
Net profit per branch is increasing which is the sign of its progress.
SOLVENCY RATIO –
Solvency ratio determines the firm; ability to pay off its liabilities. MCB solvency ratio
has increased in 2005 which is a good sign.
It is in favor of bank if this ratio is lower. In 2005 this ratio has increased which is not
good.
PROPRIETY RATIO –
Propriety ratio shows the claims of owners and outsiders on the assets of the firm. Higher
the ratio better for all concerned. In MCB this ratio has increased in 2005 to 5.98%which
is better for the organization.
Cash to deposit ratio is important for banking sector. For MCB it was constant during
previous two years. This ratio shows that how much cash is available to meet the demand
of depositors. The bank should have reasonable cash balances to meet the customer
requirements against their deposits in bank. Ratio was decreased a little bit in 2004. But
in 2005 the ratios has declined to a very dangerous level which should be a matter of
concern for the bank.
RETURN ON DEPOSITS –
When this ratio is higher, it is good for the bank. Return on deposits is increasing which
results in more deposits increasing business opportunities for the bank.
Net profit margin ratio is constantly increasing for the bank which is a good sign for the
bank. This ratio is to show that is the proportion of net profit to the income of the
organization. It gives an idea about the income earning of the bank.
This is very important ratio for shareholders and investor. The shareholders and investors
give the main emphasis to the earning per share while making the decision to invest.
Earning per share has increased in 2005 which is very good from the perspective of its
shareholders and investors.
Debt-to-Total Assets indicates the percentage of firm’s assets that are supported by debt
financing. In case of MCB Bank, this ratio is revealing a very large amount of debt duly
accompanied by large expenses of debt servicing. Further, this ratio is more and less
stable in all three years e.g. in 2004, it indicates that for every hundred rupees invested in
the bank, debtors and general creditors are providing 94.3% of return.
This ratio indicates the extent to which debt financing is used relative to equity financing.
This ratio is an important ratio as it is a direct comparison of internal and external
financing.
This ratio shows how actively the assets are being converted into income. This ratio is
continuously increasing indicating proper utilization of assets and more and more income
generation
TRAINING PROGRAM
During my six week internship program at MCB Bank – Eden Centre Branch I worked at
the Accounts Opening department, Remittances, Clearing and Credit Department.
MCB Bank has various departments and among the general and international banking the
following departments perform their daily actions:
1. Cash department
2. Deposit department
5. Technology department (new addition in order to cope with the growing needs of day
to day technology requirements)
CASH DEPARTMENT –
• Token Book
• Scroll Book
DEPOSIT DEPARTMENT –
Bank deals in money and they are merely mobilizing funds within the economy. They
borrow from one person and lend to another, the difference between the rate of borrowing
lending forms their spread or gross profit. Therefore we can rightly state that deposits are
the blood of the bank which causes the body of an institution to get to work. These
deposits are liability of the bank so from point of view of bank we can refer to them as
liabilities.
The total deposits of MCB are growing since its inauguration but after privatization there
is a sharp incline in over all deposits of the bank. The increase in deposits is also a cause
of increase on total number of accounts; bank has progressed in both aspects.
INTERNSHIP EXPERIENCE –
The first task which was assigned to me was ‘accounts opening’. This develops
relationship among the bank and its customer.
OPENING OF AN ACCOUNT –
For opening an account, first of all an account opening form is required. This form is an
entry to the banking system through ones deposits in the form of cheques and cash.
Requirements
• Introduction
Type of Accounts
• Current account
• PLS Saving
• Savings (FCY)
• Term deposit
• Notice deposit
• Call deposit
• Khushali Bachat
• Others
Some of the most popular types of accounts and their opening procedure are mentioned
below –
CURRENT ACCOUNT –
In this type of accounts the client is allowed to deposit or withdraw money as and when
he likes. He may, thus, deposits or withdraws money several times in a day if he likes.
There is also no restriction of amount to be deposited or withdrawn. However, there is
requirement of minimum balance maintenance of Rs. 10,000/-. Usually this type of
account is opened by the businessmen. No profit is paid by the bank and no service
charges are deducted by the bank on current deposits account. These types of deposits are
also exempt from compulsory deduction of Zakat.
PLS SAVINGS –
This type of account is for those persons who want to make small savings'. This type of
account is opened with a minimum deposit of Rs. 10,000/-. Under this scheme deposits
can be made only up to a-costing amount and withdrawals are allowed twice a week or 8
times a month. If a big amount is required a seven days notice is required before the
withdrawal. The profit is paid on these accounts on the minimum balance during a month
for the whole of that month. Zakat & other withholding taxes are deducted as per rules of
the government.
This is a type of term deposit in which a receipt is issued for varying tenors ranging from
1 month to 5 years or more. These are in the form of receipts and profit on these receipts
is paid biannually. These receipts are en-cashable after expiry of the period for which
they were issued. Different profit rates are applied to different type of TDRs.
This is an advance form of PLS saving a/c, in this type of account. The minimum balance
requirement for this type is Rs. 2500/-. There is also restriction on the number of
withdrawals as well, i.e. up to 4 times in a calendar month. For maintaining this extra
balance the customer gets the benefits of profit calculation on daily product basis and also
free service of standing instructions of paying utility bills and HBFC installments. All
other rules of saving account are applicable.
This type of account is opened by those people who are employed on not very favorable
salaries, by students or by housewives. Rs. 1000/- is the minimum balance requirement
for this type of account with only two deposits and withdrawals per month.
The first step to open an individual account is to fill the account opening form SF – 1AA
– 1 ( see annexure), Know your customer form SF-1B-1 (see annexure) which is then
checked by the operational manager and signatures are taken on a Signature Specimen
Card (usually known as SSC). After checking all the information the account is opened
on SYMBOLS and customer is then free to deposit or withdrawal any time. If the
customer is desirous of ATM card and Cheque book he has to fill out a form for ATM
request SF – 1C revised (see annexure) and can collect after one week fro the branch.
2. In case of salaried persons, attested copy of his service card or any other
acceptable evidence of service, including, but not limited to a certificate from the
employer.
3. In case of a person unable to properly sign, two recent passport size photographs
of the new account holder besides taking his right and left thumb impression on
the specimen signature card.
The first step to open a partnership account is to fill the account opening form SF – 1AA
– 1 (see annexure), Know your customer forms SF-1B-1 (see annexure), of all partners,
which is then checked by the operational manager and signatures are taken on the
Signature Specimen Cards (usually known as SSC). After checking all the information
the account is opened on SYMBOLS and customers are then free to deposit or
withdrawal any time. If the customers are desirous of ATM card and Cheque book they
have to fill out a form for ATM request SF – 1C revised (see annexure) and can collect
after one week from the branch.
4. Authority letter (SF – 67) in original, in favor of a person, other than the partners,
authorized to operate on account of the firm.
The first step to open an account for a joint stock company is to fill the account opening
form SF – 1AA – 1 ( see annexure), Know your customer forms SF-1B-1 (see annexure),
of all partners, which is then checked by the operational manager and signatures are taken
on the Signature Specimen Cards (usually known as SSC). After checking all the
information the account is opened on SYMBOLS and customers are then free to deposit
or withdrawal any time. If the customers are desirous of ATM card and Cheque book
they have to fill out a form for ATM request SF – 1C revised (see annexure) and can
collect after one week from the branch.
The following are the requirements to open a joint stock company account –
3. Certificate of Incorporation.
6. List of Directors in Form-29 issued for the Registrar Joint Stock Companies.
The first step to open an account for a Club, Societies and Associations is to fill the
account opening form SF – 1AA – 1 ( see annexure), Know your customer forms SF-1B-
1 (see annexure), of all partners, which is then checked by the operational manager and
signatures are taken on the Signature Specimen Cards (usually known as SSC). After
checking all the information the account is opened on SYMBOLS and customers are then
free to deposit or withdrawal any time. If the customers are desirous of ATM card and
Cheque book they have to fill out a form for ATM request SF – 1C revised (see
annexure) and can collect after one week from the branch.
The following are the requirements to open a Clubs, societies and Associations-
Certificate of Registration.
The first step to open an account for a Minor is to fill the account opening form SF –
1AA – 1 ( see annexure), Know your customer forms SF-1B-1 (see annexure), of all
partners, which is then checked by the operational manager and signatures are taken on
the Signature Specimen Cards (usually known as SSC). After checking all the
information the account is opened on SYMBOLS and customers are then free to deposit
or withdrawal any time. If the customers are desirous of ATM card and Cheque book
they have to fill out a form for ATM request SF – 1C revised (see annexure) and can
collect after one week from the branch.
1. In case of account being operated n the name of the minor (age below: 28 yrs), the
word “MINOR” be added to the title of account. The particular of the Guardian,
(if not one of the same account with the minor), be provided as required as
required under ‘personal information’ in the account application.
Customers who wish to apply for MCB ATM card or for their Cheques books have to fill
out an ATM request and a Cheques Book requisition slip. This is then posted online and
approved by the operational manager. The request is responded by MCB Bank’s head
office and Cheque books along with the ATM cards are sent to the requesting branch
after one week of time. Customers can then collect their ATM cards or their Cheque
books any time from the branch from 9am to 5pm. Their ATM cards are activated online
and Cheque books numbers are also posted online. Customers’ signatures are verified
before handing over the card or the Cheque book.
Customers are further advised to use their ATM cards after one-hour of activation as it
normally takes one hour for activation of the ATM card by the Head office. They are also
guided on the security issues e.g. pin codes, safety of Cheque books and careful handling
of ATM card.
REMITTANCES DEPARTMENT –
One of the most frequently utilized banking services is transfer of funds of remittances
through banking channels. Funds can be transferred from one account to another account
or accounts between the branches of the banks. There are two kinds of remittances
KINDS OF REMITTANCES –
Inward Remittances –
Outward Remittances –
• Pay order
• Demand draft
• Telegraphic transfer
• Mail Transfer
• Online transactions
PAY ORDER –
Payment Order is meant for bank’s own payment but in practice it is also issued to our
customer r making payments.
“A pay order is a written authorization for payment ,made in receipt form issued and
payable by the bank, to the person named and addressed therein on his giving a proper
discharge therein,”
• A receipt form and therefore it is payable only after discharge of the payee on
adequate revenue stamps.
PARTIES TO PAYORDER –
Purchaser –
Payee –
PREPARATION OF A PAYORDER –
The customer duly fills in the funds transfer application form SF-100
If the pay order is to be issued in cash a cash credit voucher is prepared, the customer
presents it at cash counter. The cash officer after receiving payment gives this to
remittance in charge.
If the pay order is to be issued in transfer, the customer presents its Cheque, through
which the account is debited. Entry in daybook and pay order issued register
The pay order is allotted a serial number according to ear of banks operation and serial
number of issuing branch to be allocated from register
Like PAB/57/925
In computerized branches, there isn’t any need of a pay order register. So the record is
automatically updated in computer.
PAYMENT OF A PAYORDER –
Whenever a pay order is paid date is marked against the pay order register. (Not for
computerized branches), whereas it is paid in the system for automated branches.
BALANCING OF PAYORDER –
UNCLAIMED PAYORDERS –
Pay orders which are outstanding for more than 3 years are transferred to Unclaimed
balances accounts.
DEMAND DRAFTS –
• Demand draft is a written order, drawn by one branch of the bank upon another
branch of the same bank, or upon other bank under special arrangements to pay a
certain sum of money to or to the order of specified person.
• Demand draft is a negotiable instrument. Demand draft is not issued and payable
to bearer nor drawn on branches in he same city.
PURCHASER
DRAWEE BRANCH
PAYEE
• The officer prepares cash credit voucher (according to bank schedule of charges)
• The commission and postage on demand draft is levied according to the amount.
• Both the Cheque and application is taken in daily transfer sheet for balancing.
• For issuance of draft the amount and particulars are written in DD Register.
• The serial number of an issued draft constitutes its printed serial number, the year
of bank’s operation and the number of DD issued on the particular branch.
2000125/7/25
Serial #
Payee’s name
Amount of DD
Printed # of DD leaf.
• The advice is sent to relevant branch for the purpose of intimation of draft
issuance.
When a draft is presented by the payee or it is presented by the collecting banker for
payment it is scrutinized by the following manner
PAYMENT IN CASH –
For payment in clearing it should be checked that Demand draft bears a special crossing
of the collecting branch. All endorsements are regular.
• Sometimes a demand draft is presented for payment, the advice of which has not
been received from DD issuing branch. In such case draft is paid from DD paid
suspense Account.
TELEGRAPHIC TRANSFER –
Applicant –
A person, firm, company or local authority who desires to remit funds to another branch.
Drawee branch –
On which TT is issued
Payee –
The instructions are sent to drawee branch through coded language called test
ISSUANCE OF TT –
• Charges are taken either in cash or through debiting the account of customer
through Cheque or voucher.
LIKE 14R 5
Remittance number
Mode of payment
Amount
Name of beneficiary
Account number
Test number
PAYMENT OF TT –
• TT is scrutinized
Debit: TT payable
MAIL TRANSFER –
ISSUANCE OF MT –
• Two copies are sent to branch whereas third copy is kept as credit voucher.
• Test is checked.
• Amount to be transferred
• Purpose of remittance
SALE OF RTC
PURCHASE OF RTC –
• Signatures of the holder on the upper left corner of RTC are checked.
• In case of cash customer must possess the C copy of RTC. (Given to the customer
at the time of purchase) otherwise the RTC will be credited into account.
CLEARING DEPARTMENT –
A clearing house is a place where representative of all banks of the city get
together and settle the receipts and payment of Cheques drawn on each other. As the
collecting banker runs certain risks in receipt of their ownership the law has provided
certain protections to the banks.
The Negotiable Instrument Act, 1881, lays down hat drawer or holder of a
Cheque or draft may cross the instrument generally or specially. It further lies down that
a crossed Cheque can only be paid to a banker, who collects it for a customer in good
faith and without negligence.
Transfer Cheques: are those Cheques, which are collected and paid by the same branch of
bank.
Are those Cheques, which are collected and paid by two different branches of the same
bank, situated in the same city.
CLEARING CHEQUES –
Are those Cheques, which are drawn on the branches of some other bank of the same
city or of the same area, which is covered by a particular clearing house.
COLLECTION CHEQUES –
Are those Cheques, which are drawn on the branches of either the same bank or of
another bank, but those branches, are not in the same city or they are not the members of
clearing house.
• To accept Transfer, Transfer delivery, clearing and collection Cheques from the
customers of the branch and to arrange for their collection.
• To arrange the payment of Cheques drawn on the branch and given for collection
to any other branch on MCB or any other members or sub member of the local
clearing house.
• Receiving and scrutinizing the Cheques and other deposit instruments, and the
pay-in-slip at the counter.
• Separating the Cheque into transfer, transfer delivery, and clearing Cheques.
• If the instrument is crossed not negotiable it can be for the third party (an
endorsee of an order Cheque, or a holder of bearer Cheque).
• The cheques or drafts should not be crossed specially to any other bank.
• A cheque payable to one of the joint account holders should not be collected for
the joint account without the payee's endorsement, or consent.
• Pay orders, although negotiable should not be collected for third parties.
• If the payee of an instrument is UBL, it can be collected for credit of the drawers
account, or the amount of the instrument may be utilized as desired by the drawer
in writing.
• Cheque payable to a trust, account should not be collected for credit to a trustee's
account.
CREDITS DEPARTMENT –
Advances are the most important source of earning for the banks. MCB is also giving full
attention towards this aspect and it is also obvious from the growing portfolio of
advances and from very low delinquency rate. The credit portfolio of this institution is in
a very much better shape than other financial institutions of Pakistan and the credit goes
to the management and the staff who are concerned about the quantity and quality as
well.
1) Loans
2) Cash Credits
3) Overdraft
LOANS –
Loans are monetary assistance by a financial institution to a business, individual etc. The
loans are granted by the bank in lump sum, so these types called fixed or demand loans.
Interest is charged on the whole amount of a fixed loan.
The borrower withdraws whole the amount of loan. This type of loan is normally granted
against security of gold documents.
In case of demand loans against gold or documents, a demand promissory note for the
amount of loan is taken from the borrower loans are granted under;
For granting loan to any party or individual, the bank checks following particulars of the
client:
• Credibility
• Feasibility Report
By Credibility, bank judges the credibility of the client by his past bank record, CBI
report etc. it is very important in making decision about giving him loan.
Feasibility report is on the running or proposed business of the client. The report enables
the bank to judge the likely return of the business.
TYPE OF FACILITY –
• Funded facility
FUNDED FACILITY –
• Running finance
• Cash finance
• Demand finance
RUNNING FINANCE –
• The rate charged by the bank on cash credit in 46 paisa per thousand on daily
basis.
CASH FINANCE –
• Cash finance is basically given against the pledge of stock or stock in trade
DEMAND FINANCE –
FUNDED FACILITY –
• Running finance
• Cash finance
• Demand finance
• Export finance
• Others
• Letter of credit
• Letter of guarantees
• Bid bonds
• Performance bonds
• Other facilities
CONCLUSION
The Bank has now completed more than 15years, since its privatization and it is, indeed,
gratifying to note that during this period, MCB has performed well and has sustained its
growth in all the major sectors.
MCB has been a pioneer among the banks in Pakistan, particularly in introducing a
number of innovative banking products and services. For the first time in the history of
Pakistan, these multifarious products mostly in the shape of saving schemes have been
introduced by MCB with brand names. This has set the trend and many other banks, both
local and foreign, have since followed in MCB’s footsteps, by launching new products
and services, on similar lines. The well deserved credit, for this good performance and
progress, must surely go to the Bank’s management, its Directors and, in no small
measure, to the entire MCB team for its dedication, concerted efforts and excellent team
spirit.
RECOMMENDATIONS –
Today the biggest challenge for banking industry in Pakistan is to retain existing
customers and tap new avenues to capture potential customers. As the spreads are
increasing the emphasis has shifted to high volume of profitable transactions. The key to
achieve this objective lies in dealing with the customers effectively and meeting their
expectations on a continuous basis.
So the paradigm shifts customers and services become the life blood of any business.
Change in banking trends demand new type of banking services delivered actually in new
ways and new resources.
Therefore Following are my observations and suggestion to improve the efficiency more
for the development of the economy and improve market standing
• The management should employ job rotation policy to retain the interest of the
employees in job.