Jarrod Edwards

5318 Hillen Road Baltimore, MD 21239

4437977334
Jarroded45@gmail.com

Objective
To obtain a position with an organization that offers growth and advancement opportunities, where I will utilize my
customer service skills, and various experiences to assist the company in achieving its goals.

Training
Goodwill Industries of the Chesapeake, Inc.
Sales Associate 8-week Internship July 2012 - October 2012
Greeted and assisted customers with purchase decisions
Processed donations, priced, tagged, and prepared merchandise for the sales floor
Rang merchandise on register and balanced receipts
Maintained a clean and safe work environment

Goodwill Industries of the Chesapeake, Inc.
Customer Service Certification training July 2012 October 2012
Participated in 12-weeks of nationally certified customer service and sales training
facilitated by Anne Arundel Community College
Increased understanding of key concepts to include:
o Uncovering/Meeting Customer Needs
o Building Customer Relationships and Going the Extra Mile
o Explaining Features and Benefits
o Building and Closing the Sale
o Completing Sales Transactions and Follow up
Received intense Leadership Development and Life Skills instruction

Employment
Chik-fil-A Towson, MD August 2007 August 2008

Cashier
Provide quality customer service to staff and customers.
Maintaining a safe and clean environment.
Greet customers and help them with their selections.

Super Fresh Towson, MD July 2009 September 2010

Sales Associate
Assist all customers from the time they enter to the time they exit.
Maintaining a safe and clean environment.
Arranging merchandise on the store floor

Marshalls Towson, MD August 2012 Current Employer

Shoe Associate
Assist all customers to the best of my ability.
Maintain flexibility, swiftly where and when needed.
Bring out and arrange merchandise on the sales floor.

Rainbow Towson, MD August 2014 Current Employer

Shoe Coordinator
Maintain a presentable department.
Sustain merchandise on the sales floor.
Assist all customers assuring a great experience at every visit.

Education
Baltimore City College June 2010
Diploma

Coppin State University July 2010 - September 2011
Nursing
Community College of Baltimore County November 2011 - Present
Occupational Therapy

Certification
National Retail Federation (NRF) Certification in Customer Service October 2012

References Available Upon Request