OBJECTIVE

Customer service management where my experience can be utilized to improve

customer satisfaction.

EXPERIENCE
November 2012 - Present
Jack in the Box
Shift Leader
> Handle the money count the safe, get change for cashiers
> Be where needed grill, fryer, drive-thru, front counter
> Handle any problem customer complaints
> Customer service experience
July 2012 May 2014
Central Arizona Valley Institute of Technology - Animal Clinic & Day Spa
Veterinary Assistant
> Restraint
o Sitting, standing, sternal, dorsal, SQ fluid therapy
o Jugular venipuncture, cephalic venipuncture, saphenous
venipuncture
o Kitty taco, scruff & stretch for cystocentesis (lateral), SQ fluid
therapy, less is more, remove & place in carrier, select feline
muzzle & apply
> Office Procedures
o Answer the telephone, record telephone message, schedule &
confirm appointment
o Prepare chart, complete medical record, enter billing, print a
rabies certificate, accept payment and create a receipt
> Animal Handling & Care
o Remove & place into holding kennel, prepare holding kennel
o Obtain & record TPR, weight, mucous membrane color, CRT
o Clean external ear canals
o Apply & remove pressure bandage
> Vaccinations
o Prepare vaccines
o Administer vaccines
> Lab & Surgery
o Collect voided urine & fecal samples
o Perform packed cell volume (PCV)/total protein (TP)
Cheyenne
Scott
1651 East Bishop Drive
Casa Grande, Arizona 85122
520 252 8035
scottcheyenne96@gmail.com


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July 2012 November 2012
Dominos Pizza
Customer Service Representative
> Cashier
> Customer service experience
November 2012 April 2013
Pinal County Animal Care & Control
Student
> Sanitation and cleanliness
> Dog walking
> Kennel cleaning
EDUCATION
August 2010 May 2014
Vista Grande High School
1556 N. Arizola Rd. Casa Grande, AZ 85122
Phone: (520) 876-9400
High School Diploma
> Completed May 2014
July 2012 May 2014
Central Arizona Valley Institute of Technology
1789 W Coolidge Ave. Coolidge, AZ 85128
Phone: (520) 423-1944
Certificate of Completion Veterinary Assistant Program
> Completed May 2014
This program is accredited by the National Association of Veterinary Technicians of
America (NAVTA)

Accomplishments
> Outstanding Clinical Team Award Fall Semester 2012
> Outstanding Team Member Fall Semester 2012
> Central Arizona Valley Institute of Technology Student Ambassador 2012-2013
School Year
> Certificate of Honor Roll Spring of 2014 (Central Arizona Valley Institute of
Technology)


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July 2010 May 2014
Pima Community College, 7600 N Shannon Rd, Tucson, AZ 85709
Veterinary Practice Assistant Certificate
> Completed May 2014

CERTIFICATIONS
> PetTech PetSaver Trained November 2013
> Certification of Recognition from Pima Community College in Tucson, Arizona
December 2013
> Certification of Completion from Central Arizona Valley Institute of Technology
(Veterinarian Assistant) in Coolidge, Arizona May 2014
> High School Diploma from Vista Grande High School in Casa Grande, Arizona
May 2014
REFERENCES
TERESA THOMAS
> 520 582 6580
> Relationship: Assistant Manager