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  • SCCM L1 & L2 Roles

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    kiran00551
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    The tickets are to be monitored and addressed according to priority levels while maintaining service level agreements. Tickets for Canada are currently monitored through the Foot Prints tool, which will soon migrate to the HP SM9 ticket monitoring tool. The infrastructure inventory also needs to be maintained.

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    SCCM ROLES

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    The tickets are to be monitored and addressed according to priority levels while maintaining service level agreements. Tickets for Canada are currently monitored through the Foot Prints tool, which will soon migrate to the HP SM9 ticket monitoring tool. The infrastructure inventory also needs to be maintained.

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    775 Ansichten1 Seite

    SCCM L1 & L2 Roles

    Hochgeladen von

    kiran00551
    The tickets are to be monitored and addressed according to priority levels while maintaining service level agreements. Tickets for Canada are currently monitored through the Foot Prints tool, which will soon migrate to the HP SM9 ticket monitoring tool. The infrastructure inventory also needs to be maintained.

    Copyright:

    © All Rights Reserved
    Als DOCX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 1

    L1 & L2 Job Role & Responsibilities

    Monitoring Tickets:-

    The tickets are supposed to be monitored and addressed as per the priority levels
    keeping the SLA intact. The tickets for Canada are being monitored through the Foot
    Print tool.
    The Foot Print Tool can be accessed from the below link
    http://cafootprints.ca.nam.pwcinternal.com/MRcgi/MRhomepage.pl?USER=lsaripalli001&PROJECTID=7&MR
    P=jWJFbv263&OPTION=none&WRITECACHE=1&FIRST_TIME_IN_FP=1&FIRST_TIME_IN_PROJ=1&dispatch_scr
    ipt=MRlogin.pl&

    Need the CANDA VDI Login to access foot prints tool . In short course of time the Foot
    Prints tool is being Migrated to HP tool SM9 which is a ticket monitoring tool as well.
    Maintaining the inventory of the infrastructure:-

    The infrastructure inventory needs to be maintained

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