KayLynn Gonzalez 2238 S.

Ida, Wichita, KS 67211

kxgonzalez@wichita.edu 316.516.4701

EDUCATION
Bachelor of Business Administration, Accounting May 2016
Wichita State University, Wichita KS

Bachelor of Business Administration, Human Resources July 2011
American InterContinental University

PROFESSIONAL EXPERIENCE
Clerk III- Restitution Clerk 2013-Present
City of Wichita-Probation Office
Receive and process payments for restitution as well as keep running ledger of balance utilizing
Excel
Maintain client records by updating information in database and filing necessary documents in
clients files
Coding and initiation probation cases
Administrative Clerk 2012- 2013
City of Wichita-Housing and Community Services Wichita, KS
Receive and dispatch maintenance calls utilizing 2-way radio
Process and transport mail to City Hall utilizing company vehicle.
Maintain client records by updating pertinent information and filing documents in client's file.
Run routine reports and process paperwork for upcoming meetings.
Operate office equipment (printer, fax, computer, typewriter, phones) and type letters, forms and
other documents.
Assist clients with any questions and help fill out proper paperwork for case workers.
Schedule and coordinate meetings for case workers.

Registrar 2010-2012
Wesley Medical Center Wichita, KS
Top collector for admissions department
Interview patients to obtain all necessary information to properly register them for their
appointments.
Review coworkers charts for accuracy and provide assistance when needed.
Verify insurance and figure costs of procedures for patients.
Collect any payments that are due at the time of service as well as inform about financial
alternatives for accounts.
Answer any inquiries regarding hospital procedures and policies.

Manager of Call Center Services 2005-2010
Omni Call Center Wichita, KS
Managed 15-20 employees
Provided telephone customer service and troubleshooting, answering service as well as email
correspondence.
Maintenance and emergency dispatch utilizing paging system and 2-way radio.
Communicated with clients regarding business operations.
Provided continuous training and scheduling of employees.
Performed employee reviews and resolved consumer complaints.
Application selection for new hires as well as scheduling and conducting interviews.
Processed new hire paperwork.
Proficient in Word, Excel, PowerPoint, Outlook and can operate a CRM.