In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved

their conflict, they resorted to:

Answer

a. Competition

b. Integrative bargaining

c. Distributive negotiation

d. Flipping a coin

e. Adversarial language

To resolve conflict effectively, managers should decrease the levels of integration in their
organization.
Answer

a. True

b. False
The managers of an organization feel that the advertising message of one of their major
competitors is false and misleading. This is an example of:
Answer

a. Intragroup conflict

b. Intrapersonal conflict

c. Intergroup conflict

d. Interorganizational conflict

e. Horizontal conflict
Two managers are in conflict because they hold very different values about the
importance of the organization protecting the environment. This is an example of:
Answer

a. Interpersonal conflict

b. Bottom-up conflict

c. Intergroup conflict

d. Interorganizational conflict

e. Intragroup conflict
Under Armour currently produces and sells apparel, shoes, and accessories for women, men,
and youth for athletics, sports, outdoor activities, and fitness.
Nokia is the largest ?
When managers motivate and assist workers to achieve organizational goals, this is an
important aspect of:
Answer

a. planning

b. leading

c. strategizing

d. controlling

e. organizing
As a manager, Donna is known in the company as a risk-taker and an innovator. Which
of the following statements is most likely to be true about her?
Answer

a. She is high on extraversion.

b. She is low on agreeableness.

c. She is high on openness to experience.

d. She is low on negative affectivity.

e. She is highly conscientious.
The effectiveness of a personality trait depends upon both the characteristics of the job of
the manager and the particular organization in which the manager is working.
Answer

a. True

b. False
Terry was recently hired by Acme Explosives. As part of her hiring, she was given stock
options that she can purchase after she has been employed a year. The price she will pay
is called the ___________ and the constraints on when she can purchase is called a
_________.
Answer

a. exercise price; market condition

b. vesting price; exercise condition

c. contingent price; market condition

d. market price; vesting condition

e. exercise price; vesting condition
A manager removes a positive reinforcement in order to change the behavior of a
subordinate. This is called:
Answer

a. Extinction

b. Positive reinforcement

c. Negative reinforcement

d. Instrumentality

e. Valence
An employee's perception about the extent to which her effort will result in a given level
of her performance is known as:
Answer

a. Valence

b. Expectancy

c. Instrumentality

d. Equity

e. Inequity
Equity exists when a person perceives his or her own outcome-input ratio to be equal to a
referent's outcome-input ratio.
Answer

a. True

b. False

Expentancy?


U.S. managers' personal leadership styles emphasize ______ performance. Japanese
managers' personal leadership styles emphasize ______ performance.
Answer

a. short-term; long-term

b. long-term; short-term

c. long-term; long-term

d. less; more

e. more; less
According to Fiedler, the extent to which the work of subordinates is clear so that they
know what to do and how to do it is known as:
Answer

a. Consideration structure

b. Task structure

c. Empowerment structure

d. Leader-member relations

e. Position power
The person who inspires, motivates, and directs the activities of others so that they work
toward organizational goals is known as a:
Answer

a. Follower

b. Leadership substitute

c. Coercive leader

d. Leader

e. Manager
Explain how a retail store can implement the two types of strategies mentioned in the text.
The text discusses (1) low-cost strategy (producing goods or services more cheaply than
competitors and charging lower prices) and (2) differentiation (delivering new, unique products
to customers).
Identify and discuss three of the "human skills" that a good manager needs to possess. For each,
give a realistic business example of how a manager could use each of these three skills.

In the real world, managers must rely on their intuition and judgment to make what seems
to them to be the best decision in the face of uncertainty and ambiguity.
Answer

a. True

b. False

A group decision-making method that can be done by email is:
Answer

a. The Delphi technique

b. Dialectical inquiry

c. Brainstorming

d. Nominal group technique

e. The Alpha protocol
What cognitive bias results from overestimating one's own ability to influence actions
and events?
Answer

a. Escalating commitment

b. Illusion of control

c. Prior hypothesis bias

d. Representativeness bias

e. Dialectical inquiry
Group members develop norms for all of the following EXCEPT:
Answer

a. Sharing of information among members

b. How various group tasks should be performed

c. Individual wages

d. Working hours of the group

e. How members of the group should dress

A member of a task force does not do much work related to the goals of the task force.
This member is confident that the other members of the task force "will take up the
slack." This group member is exhibiting:
Answer

a. Cohesion

b. Synergy

c. Conformity

d. A group role

e. Social loafing
When group members strive to agree instead of trying to make an accurate assessment of
the situation, this is known as groupthink.
Answer

a. True

b. False
High levels of cohesiveness can cause group members to be so focused on group goal
accomplishment that they jeopardize organizational performance.
Answer

a. True

b. False
Mike, a R&D manager, and Jane, a marketing manager, are developing a
new smartphone. They disagree about which features the phone should
include. After heated debate, Jane realizes that Mike is more concerned
about this issue than she is. In consequence, she decides to place
Mikes view above hers and agrees to proceed with his plan. Which
conflict management approach did Jane use here?
Answer

a.
Forcing

b.
Compromise

c.
Accommodation

d.
Collaboration

Which is not an advantage of group decision-making (when the group is
working well)?
Answer

a.
Increased efficiency

b.
Better decisions

c.
More creativity

d.
Greater acceptance of decisions
Hackmans criteria for team effectiveness includes all EXCEPT which of
the following criteria:
Answer

a.
The work product is acceptable.

b.
Team members are able to work together in the future.

c.
Members do not engage in free riding.

d.
Members are personally satisfied with the team environment.
Behavioral theories of leadership search for one best way to lead.
Answer
True
False
Which of the following is true about internal team processes?
Answer

a.
Non-compliance with norms can promote flexibility and new ideas in
a team.

b.
High levels of conformity make it difficult for groups to control
member behavior.

c.
Small early successes do not build team cohesiveness.

d.
Team processes are more important (i.e., they trump) team
design.
John is a sales person at a large pharmaceutical company. He loves
sales but hates the administrative paperwork that goes with his job.
Johns boss recently mentioned that if Johns sales numbers went up 10%
in the next quarterly period, Johns paperwork could be transferred to
an administrative assistant. Which of the following best describes the
approach the boss is using?
Answer

a.
Increasing expectancy

b.
Reducing inequity

c.
Positive reinforcement

d.
Negative reinforcement
Satisficing is the tendency to select an acceptable response rather
than an optimal one.
Answer
True
False
Brian, the president of Midland Manufacturing, walks through the production plant every
morning and had has informal conversations with some of the employees. This is an
example of:
Answer

a. Self-managing work groups

b. MBO

c. The grapevine

d. Groupware

e. Management by wandering around
When sending messages, a manager needs all of the following communication skills
EXCEPT:
Answer

a. Send clear messages

b. Encode messages the receiver understands

c. Select appropriate medium

d. Filter information

e. Ensure a feedback mechanism is built into the message
Vertical communication occurs when Scott, the manager of marketing discusses business
issues with Susan, the manager of engineering.
Answer

a. True

b. False