Nydia Claudio

CypherMeGirl@gmail.com
4800 Arcie Drive
Orlando, Fl
(407) 205-9274

SUMMARY
Administrative professional with 13+ years working in a support role where responsibilities
included gathering information from multiple sources (internal and external customers and
business partners), analyzing and summarizing the data for reporting and trending purposes. I
also assisted in providing and communicating solutions for internal and external customer needs
as an IT VoIP Project Implementator while working for Citi Group/ Smith Barney. I facilitated
training, implementation, installation, troubleshooting with full transparency (where appropriate)
and cooperation on both small to large project deployments while maintaining full ownership of
project completion. Very organized, very detailed oriented, Excellent Spanish and English verbal
and written communication, listening, negotiation and presentation skills. Presently completing
my Degree in Human Resource Management. Presently working for Health First as a temp where
I have worked in the IT dept as a field tech, as a registration and appointment scheduler and as
a medical secretary. I am comfortable with customer contact and work well under pressure. I
love multitasking and enjoy working in an office where my skill set is put to good use on every
level. I have experience with 10 Key, all peripheral equipment (fax, scanner, copier, etc) type 65
wpm and learn exponentially.

SUMMARY OF WORK EXPERIENCE
Communication
Maintained office operations for payroll and records
Worked with attendance and scheduling needs for different companies
Maintained correspondence, customer appointments and filing systems for client and
service accounts at our onsite location
Coordinated work permits for construction, zoning requirements and certificates of
occupancy with the state
Ordered and maintained inventory and records of work material
Submitting invoicing for work done to contractors AP/AR Utilized Office Outlook as an
effective communication tool
Answered phones and reached out to clients in a professional and courteous manner
Established rapport with diverse individuals and groups
Demonstrated ability to assist, influence and express ideas in a team environment
Listened, assessed and resolved through effective communication challenging tasks
Light book keeping
Customer Service
Welcomed customers and visitors in a friendly courteous manner, verified customer
information and provided all information requested in a complete and timely manner.
Listen, calmed assisted customers with changes to account. Followed up to assure full
customer satisfaction and FCR.
Full Spanish/English service support, customer billing, general account issues and all
areas of customer service within a call center environment.
Assisted customers with configuring new VoIP connections in North America and South
America
Supervisory
Worked with attendance and scheduling needs for both management and HR
Provided comprehensive verbal and physical instruction to the newly hired employee
Worked as a supervisor for a team of 12 employees
Completed incident, information and inspection reports for the client, company
management and staff
Technical
Worked with cat3 and cat5 cable in small/med size business environment
Assisted in troubleshooting networks and installing or replacing existing network cables
and rj45
Troubleshoot connection issues with new products being introduced into customers
environment for both Mac and Window OS (router, hubs, pcs)
Guided customer through audio issues brought on by ISP connections.
Configured different Security programs to allow VoIP packet access and egress/ingress.
Configured VoIP mobile and softphone applications
Verified system functionality with both intranet and internet access
Worked with routers, switches, smart hubs, hubs in a small/med business environment
Assembled PCs, installed OSs and Antivirus/Anti-Spyware programs
Installed and replaced as needed peripheral cards, memory modules, hdd, motherboards,
power supplies, dvd burners, floppy drives, pc hardware, printers, etc
Downloaded device drivers as needed and Windows upgrades
Looking always to give customers the best solutions for their home and business
networks and security needs
Project Coordinator
Manage Project Milestones for the Implementation of VoIP.
Service client request and maintain high levels of customer service.
Schedule project milestones including: implementation, installation, delivery and building
requirements with full transparency; Avaya PM and resources and Building Management
company.
Create ARS table based on NANPA and Billing Indexes- automatic route selection and
identify if there were any LOA needs.
Review all orders submitted by Procurement team to verify all DIDs/TF numbers are
accounted for and correct.
Provide all training and support documentation to be reviewed with the client.
Document all FDOB support issues and needs for lessons learned
Circuit Procurement- APM Team
Request and review CSR to gather all Location DIDs/Tollfree & DNIS
Prepare client orders based on site engineering needs for both LEC and LD.
Verify and Submit gathered client data to Vendors.
Manage FOC dates, installation issues and turn up PRIs.
Supervised managed and facilitated all client changes requested by management.
Assist in troubleshooting PRI issues with internal resources and external vendors.
Address and resolved local portability number issues and distinguishing between and
incomplete port, failed port and slams.

EMPLOYMENT HISTORY
Health First Private Duty Merritt Island Fl 05/13 - Present
ALpine Access Denver, Co 03/12 - 05/13
Arise.com Florida 08/11 - 02-12
Interamerican University Ponce, P.R. 01/09 - 05/11
Apex- citigroup Manhattan, NY 06/07 10/08
Vonage Inc. Holmdel, NJ 03/06 06/07
CompUsa Inc. Springfield, NJ 11/05 03/06
B.C.S. Inc. Edison, NJ 09/01 06/08
F. Grosche Inc. Jefferson, NJ 1993 2000
Esquire Investigations Newark, NJ 1989 1993

EDUCATION
Bachelors Human Resource Management with Minor in Business Administration
Inter-American University of P.R. Ponce, P.R. Graduating 2015
Technical Training:
VoIP implementation Vonage, Holmdel, NJ
Web-Mastering Millennium Institute
of Computers
Cisco Network Associate Solar Tech, Hasbrouck Heights, Nj
Certified Medical Assistant Mandl Allied Health, Mahattan, NY
Basic Project Management New York University
Basic Clinical Team Assistant Course CTC, Basel Switzerland
Communications East Stroudsburg University, PA