Miguel Castro

miguel_castro791@yahoo.com
http://www.linkedin.com/pub/miguel-castro/a4/98/b77/
Education
University of Texas at Dallas: ichardson! #e$as %ay &'1(
B.S., Marketing GPA 3.5
University of ort! Texas: )enton! #e$as %ay &'14
B.S., Marketing *trans+erred to UTD, GPA 3."
Eastfield Co##unity College: %es-uite! #e$as %ay &'1.
A.S., Field of Study in Business GPA 3.$
Ex%erience
C!ase &an': )allas! #e$as Bank teller /an &'1&-/an &'14/ 0pril &'14-1urrent
2andling 7'3 cash transactions relating to deposits! purchases! e$changes! withdraws! and
payments ranging +rom lower dollar amounts to millions o+ dollars
4orking with branch team to bring customer ser5ice e$perience scores to 9'6 tile or hire
2elping to +orecast cash usage +rom stand alone dri5e through branch in order to calculate
amount o+ cash orders +or 5ault not e$ceeding 788k
9uper5ising &-. bank tellers at stand alone dri5e through branch when %:) not a5ailable
;alancing teller cash 5ault daily with a limit o+ no more than 8'< at each end o+ day
(ie)Point &an': ichardson! #e$as Bank teller /anuary &'14-0pril &'14
=rocessing 4'3 transactions relating to deposits! purchases! e$changes! withdraws! and payments
along with wire trans+ers *domestic and international, ranging +rom lower dollar amounts to
hundreds o+ thousands
%eeting sales goals each month a5eraging ( new account openings monthly
=romoting new products and campaigns -uarterly to reach at least 8'6 branch growth
;alancing teller cash 5ault daily reaching a limit o+ no more than &'k at each end o+ day
&an' *f A#erica: =lano! #e$as Collections Agent 0ugust &'11-:ctober &'11
1ontacting ;ank o+ 0merica mortgage customers to collect payments on loans while +ollowing
company/corporate procedures a5eraging 1'3 payment plans monthly
9etting payment plans and commitments through 5arious ways including o5er the web and on the
phone o+ no lower than &'6 o+ original payment due depending on each case
>pdating customer +inancial situations o+ hardships to get legal mortgage help +or customers
+eaders!i% Ex%erience
Eastfield Co##unity College /anuary &'1.-%ay &'1.
=ublic elations o++icer o+ =hi #heta <appa 2onor 9ociety. ?n charge o+ promoting and growing
membership by 1'6. )esigning +lyers and pamphlets detailing in+ormation about =hi #heta
<appa
*rgani,ations
P!i T!eta -a%%a .onor /ociety0 Eastfield Co##unity College 0ugust &'11-=resent
/ig#a -a%%a Delta Englis! .onor /ociety0 Eastfield Co##unity College 0ugust &'11-=resent
Additional 1nfor#ation
Technical: %9 o++ice *%icroso+t and %ac,! @otus Aotes
Languages: 0d5anced 9panish speaking and writing
Eligibility: Bligible to work in the >.9. with no restrictions