Communication Process

2


Communication Barriers
3
Barriers are noise or
any factors that interfere
with the exchange of
messages during a
communication process.
http://howsb.info/5831-barriers-to-effective-interpersonal-
communication.html
Communication Barriers
4
Barriers can be
semantic, cultural,
physical,
physiological and
psychological.
Communication Barriers
5
Discuss and add to the examples
discussed on pgs 5-6
Communication Networks
6
Also known as Communication Channels
direction or flow of communication
between people:
Formal Communication Network
Informal Communication Network

Communication Networks
7
Formal Communication Network
(refer to pgs 6 7)

Downward communication
Upward communication
Horizontal communication
Diagonal communication
Communication Networks
8
2. Informal Communication
Network (refer to p 7)
through established
friendships, personal interest
and proximity among fellow
colleagues
http://www.buzzle.com/articles/office-birthday-party-ideas.html
Ethical Communication
9
Ethical values are very
important.
A person who
practices ethical
communication values
accuracy and
truthfulness (refer to
pgs 7 -8).
Verbal and Non-verbal
Communication
10
Verbal communication
spoken orally
is organised
efficiently and
logically
Non-verbal
communication
(refer to pg 9):
Visual
Verbal
Vocal
Types of Oral Presentation
11
Communicate information and ideas to an
audience with the aim of imparting knowledge.
Informative Oral Presentation
Communicate information to change the
audiences mind about something or to
convince them to agree with what is being
proposed.
Persuasive Oral Presentation
Exercises
12
Discuss exercises on pg 11.
End of Chapter 1