- gantt chart, WBS PERT critical path - no slack time Fact finding - where suitable? - ad/disad reason of project failure - slide + elaborate decision tree - use question words (unit per book per day etc) DFD/context diagram data dict (entity) - 4 see slide - name, description, input data flow, output data flow roles/respon sys analyst - skills= analytical skills - management skills - technical skills - interpersonal skills, comm, work as group, manage group - roles= agent of change, consultant, supporting expert cost classification - fix/varible (var use more cost more) - tangible/intan XX no come out payback/ROI XX