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EXECUTIVE SUMMARY

The MOTORBUS Company: Que Sera Sera is a route of bus from Manila via
Isabela. Que Sera Sera means What will be, will be. Engineer Hermogenes Ancheta
has just received his appointment papers from his new immediate superior, the VicePresident for Operations, he has been promoted from Assistant Manager to Manager of
the Maintenance Department. After congratulating him from his promotion, his boss
gave him a verbal directive that he should put some order in his department and make
and make it work in the most effective and efficient manner as possible without
incertitude.
Engnineer Ancheta has just passed the board examination for Mechanical
Engineering when he joined Motorbus Company in 1993. By June 1995, he informed
his former classmates at the University of Santo Tomas that he has promoted as
Assistant Manager for Maintenance.
He had promoted from Assistant Manager to Manager when Engineer
Gaudencio Iductivo, who in turn to be at 62 years old. After the approval from VP for
operations, the next day after the approval of Engineer Inductivo retirement, Engineer
Ancheta received an appointment papers promoting him to be a Manager.
By the time on his duty as a manager he inspect the storage room and he found
the uneven supply of parts. Some parts were in excessive quantitiesand some important
ones were inadequately stocked and the corner room contains a big volume of obsolete
parts.
The problem now is that how he handle the operation most effectively when hes
just new to his job, while there are 50 more buses added in the route for 100 buses will
servicing the various routes assigned to Motorbus Company.

CASE BACKGROUND
Engineer Hermogenes Ancheta as a Mechanical Engineering Graduate he then
work in a Motorbus Company as Assistant Manager of Maintenance Department . By
the year 1993 when he joined the Motorbus Company, he passed the Board
Examination for Mechanical Engineering course. He then informed his former classmate
from University of Santo Tomas by year 1995 as he promoted Assistant Manager for
Maintenance.
The former Manager of the Department Engineer Gaudencio Inductivo, joined the
company since it started the operations in 1989. A total of ten buses began plying the
Manila-Isabela route. A maintenance unit was put up the Manila in Sampaloc. Another
unit serves the Ilagan, Isabela terminal. Each unit has a full-time mechanic and one
assistant.
When a company bus comes in for repair, the mechanic diagnoses the various
automotive systems in the bus and later produces a list of parts needing replacement.
The mechanic sends the list to Engineer Inductivo, who, in turn, forwards the same to
the company accountant for approval of the purchase request. Often times, Engineer
Inductivo performs the actual purchasing himself. Later, he sends the purchased items
to the mechanic who made the request.
The maintenance units were operating normally until 40 new buses were
procured by the company in 1993. Since then, every maintenance was so busy that
they threatened to quit their jobs unless additional mechanics and assistants were
recruited . By the end of 1993, each unit has a personnel complement of 5 mechanics
and 5 assistants.
But with current developments, the old method of purchasing was not improved.
Purchase request started to embroiled, the file endorsed become discreet. Mechanic
and drivers began complaining to the VP for Operations about the delays in the delivery
of needed parts.

The VP (Vice-President) for Operations immediately sent a note to Engineer


Inductivo ordering that the problem should be resolved immediately. Engineer Inductivo
was hard pressed and he could not offer an immediate solution. The next day, Engineer
Inductivo informed the VP for Operations that he is requesting for the approval of his
application for retirement as he is already 62 years old.
The VP forwarded the request to the President with an endorsement justifying
the request. On the same day, the request for retirement was approved. The next day,
Engineer Ancheta received his appointment papers promoting him to Manager.
During his first appointment as a Manager the first thing Engineer Ancheta did
was to inspect the storage room for parts. He found out that the room was full of uneven
supply of parts. Some parts were of excessive quantities, while some important ones
were inadequately stocked. A corner of the room contains a big volume of obsolete
parts.
At the end of the day, Engineer Ancheta was informed by the VP that the
company will be fielding an additional 50 new buses within 30 days. This will mean that
by next month about 100 buses will be servicing the various routes assigned to
Motorbus Company. Engineer Ancheta is now mulling over how he will make the
operations of his department as efficient and effective as possible.

ANALYSIS
What will be, will be, this is the meaning of Que Sera Sera was derived from a
Spanish song . So, this is the word that really bind in his mind with the luck that came
up with Engineer Hermogenes Ancheta that he became appointed Assistant Manager to
Manager. For that case it will happen someday in advance that Engineer Ancheta will
become the Manager of the Motorbus Company and that what will be happened after
the retirement of Engineer Gaudencio Inductivo.
For what happened to Engineer Ancheta is a time of luck that he knew someday
he will become a Manager for he work a good Assistant Manager so the company
President trusted him so much that he will be the next to be appointed as a Manager of
Maintenance Department because he already knew how to run and operate the
business pertaining to Motorbus Company most effectively in good service.
As a new appointed Manager Engineer Ancheta work literally honest in his field
of work so that the VP for Operations trusted him and for that time, the company will be
fielding of 50 new additional buses. This means that the business was keep on growing
for the President put the trust on Engineer Ancheta to handle the operations to make
efficient and good service for the various routes using 100 buses assigned to Motorbus
Company.
This is what really the analysis that Engineer Ancheta is a successful upon doing
his Job.

ALTERNATIVE SOLUTION
For Engineer Ancheta since hes just new on the job as appointed Manager, he
must pondered on focusing in the operations of the Motorbus Company to be adequate
enough to work with it efficient and more effective bus servicing through the Philippines.
As a manager he must need to know the employee under his supervision like mechanic,
asistant that they might work with no other reasons for them to give their support to the
company. This is just giving him the idea that he need a better employee which has no
other alternatives just to work with the company with their full time basis. For that
reason they may work efficiently if they work together in helping each other in the
company to support their needs to have a better foundation of Motorbus business
infrastructure.
They must conduct an additional training for the new employee that they may
hire, just to make sure that the bus route will do a better service in travelling back to
back to its destinations. The mechanic should had their support as a maintenance that
every unit must be checked before they move on to their destinations.
What will be, will be, thats the theme that this company appparently symbolized.
The determination of continous focus on the job is the best thing to do.

CONCLUSION/RECOMMENDATION
There you can see to it that the business shown an increase in numbers of buses
and same as usual with the profit they will also gain a better than what they had
recently when Engineer Inductivos in charge with the Management of the Motorbus
Company. Aside from that, when Engineer Ancheta is appointed as a new Manager
hes now on his way to make a decision like a real boss of the company, for that case
his order is the way that the President of Operations will be respected. For the President
knew that he is an honest manager to be appointed to handle the operations pertaining
with the Maintenance Department.
Furthermore, I recommend that they must need another hired of new employee
since the addition of a 40 new buses to be added on the route assigned to Motorbus
company. No one should be able to quit, that he must need to convince his employee
under his supervision as a result of a good performance in the part of a workforce.

AMA COMPUTER COLLEGE


SANTA CRUZ CAMPUS
SECOND TERM SY: 2014-2015

CASE STUDY 3
MOTORBUS COMPANY: Que Sera Sera

SUBMITTED TO:
Mr. Wimble Capuno

SUBMITTED BY:
Velasco, John Aris F.

BSCpE
11002645600