SDIS PRESENTATION

ON

What is Perception??
It is a process by which individuals organize
and interpret their sensory impressions in
order to give meaning to their environment

Factors Influencing Perception:

o

Perceiver

Target

Situation

Perceived reality, not actual reality is the key to

understanding behaviour. How we perceive others
and ourselves is at the root of our actions and
intentions. Understanding the perceptual process
and being aware of its complexities is essential for
developing insights into managing others. The
words we use and the body language we display
communicates our view of the world. The power of
the perceptual process in guiding our behaviour
needs to be unpacked and understood for effective
relationships with others. (Mullins, 2002: 434)

Perceptual filters:
Rather than:

We notice:

large

small

bright

dull

loud

quiet

strong

weak

unfamiliar

familiar

stand out from background

blend in with background

moving

stationary

repeated

on-off

Dimensions of non-verbal
behavioiur
Eye behaviour
Facial expressions
Posture
Limb movements
Tone and pitch of voice
distance

Implications for managers

Communication
Judgement of other people:
Recruitment and selection
Discrimination
Impression Management

Specific Applications in Organizations

o

Employment Interview

Performance Expectations
(Self Fulfilling Prophecy)

Performance Evaluation

Employee Effort