Cust Complain Report

Wonocolo Surabaya

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HUAWEI TECHNOLOGIES CO., LTD.

Customer Information

Name

: Bpk Luqan

Address

: Wonocolo

Location : S 7.31166553 E 112.7441110

Contact

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Summary Cust Complain

Complaint
Description

Location

Location Description Serving Cell

Problem & Action

Problem :
poor coverage
Nearest serving site 2G :
Low signal and
Robotik

Wonocolo

2G :
15123, SB44155,
SB44155, 18241, 18242
SB18245
;

SB44155,
SB18244

Action :
Change Tilting antenna 1824_Wonocolo
from M3 to M1, SB18244 E2 to E1

Status : Close

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HUAWEI Confidential

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Customer Location

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Result Drive Test

After

Before

Summary :
After change Mechanical Tilt from 3 to 1 and Electrical Tilt from 2 to 1 1824_Wonocolo and SB18244 E2 to
E1on that area cust complaint now signal better than before. Average signal in cust complaint -80 dbm
before only -88 dbm in outdoor.

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HUAWEI Confidential

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Evidence

HUAWEI TECHNOLOGIES Co., Ltd.

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Thank You

Communication Non Stop

HUAWEI TECHNOLOGIES Co., Ltd.

HUAWEI Confidential

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