SSD Technical Support Knowledge Base (KB) http://onyxweb.mykonicaminolta.com/newKB/KBDocument.aspx?id=TA...

Technical Advice Document (TAD)

Konica Minolta Confidential
TABP0900908EN00

Statistics

Last Used in the Contact Center: Never

Created: 5/5/2009
Times Used in the Contact Center: 0
Modified: 5/5/2009
Views: 107
Priority: None Specified
Related to Escalated Issue: No

Products

Products:
magicolor 2430DL
magicolor 2400W
magicolor 2450
magicolor 2480MF
magicolor 2490MF
magicolor 2590MF
Options:
bizhub C10
None Specified
magicolor 2500W
magicolor 2530DL
magicolor 2550
magicolor 2550CK
bizhub C10P
magicolor 2550DN
bizhub C10X

Details

Subject:
Service Call 17h is displayed in the status monitor or the LCD.
Description:
Service Call 17h error.
Solution:
CAUSE: One of the toners is loose and is preventing the carousel from rotating.

SOLUTION: Manually rotate the toners while pressing in on the carousel interlock at the right front
corner of the printer. As each toner rotates into place, push on the color tab/handle. One of the
toners may make a snap sound. That is the one that is loose. Reseat all of the toners and then
close the printer and let it recycle.
Try to print again. If the print job brings up the 17h error verify that the toners are genuine Konica
Minolta toners. If they are not genuine Konica Minolta toners it is recommended to replace them.
SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Attachments:

1 of 2 1/4/2010 9:09 PM
SSD Technical Support Knowledge Base (KB) http://onyxweb.mykonicaminolta.com/newKB/KBDocument.aspx?id=TA...

Applies To

Problem Code 1: Main body control failure

Problem Code 2: R06:Main body lock up during operation
Information Type 1: Hardware
Information Type 2: None Specified
Document Classification: None Specified
OS:
None Specified
Printer Emulation:
None Specified
Application:
None Specified
Network:
None Specified
Feature:
None Specified
Location:
None Specified
Other:
None Specified

2 of 2 1/4/2010 9:09 PM