During the busy season, the ski resort will__________reservations only for parties of five people or more.

Mrs. Jones left a message to the postal service department so that they could notify________when the package arrived.
Feel free to _______the engineer for more assistance.
The director would like to express his appreciation for the _______ efforts made by all members of the staff during this time of crisis.
While the presentation_______, a camera crew was recording it for a local news story.
Management let the employees _______at two o'clock.
The launch of this new program is in line_________a series of new programs that we have launched this year.
DCG's services focus on improving productivity while_________costs by improving software development and maintenance processes.
Language Bridge Co. provides_________ structured and intensive Japanese language training programs through the Internet.
Requests for changes of address should be made to_______bank in writing or in person at a branch office.
Mrs. Kurtoglu is a fast learner, and she has_____________mastered the drafting techniques.
Mr. Wong once lived ________ New Orleans.
As he stood outside his office, Dr. Wu ________his secretary talking about his surprise birthday party.
Our M8A School is making it easy for employers to access our talents by________on-site interviews and recruiting sessions.
The computer programmer realized he had forgotten to turn off the office lights ______ he had left the premises.
We need more details, _______who, when, what, and where.
One suggestion was to _______ gasoline taxes.
If you ever need an emergency contact number for someone, the ________department keeps a file on each employee.
The sales division reported a 64 percent drop _______ the last sales period.
The company offers a ______ plan for its workers.
_______ she has worked very hard during the past year, Ms. Gomez has still failed to get a promotion.
According to a report, global oil demand is_________to be higher in 2007 and 2008 than initial forecast.
There aren't any envelopes or file folders in the supply closet because they__________.
Economists expect that many small companies ________bankrupt next year because of the economic downturn.
Attached is a_________of the main agenda which should be addressed in the annual cooperate strategy meeting.
My supervisor had me ________ the morning taking inventory.
Over the past few years, there has been tremendous_______in the international marriage business.
We at Morgan and Associates strive to meet your needs by helping________your problems within 48 hours.
Employees are _______to put in for vacation time at least in two months in advance.
The feedback that we received from the participants went far__________our expectations and optimistic expectations.
________Ms. Hong will analyze the new data or the department will need to find a certified accountant to complete the task.
Some employees get their paychecks automatically _______in their bank accounts.

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

accept
her
call on
admirable
was being made
leave
with
reducing
highly
your
Already
in
Overheard
holding
After
For Example
Raise
personnel
During
Retirement
Although
Expected
have never been
Will go
Summary
Spend
growth
Resolve
Requested
Beyond
Either
deposited

The management of WalMex Electronics has decided to withdraw its business due to__________market conditions in the country.
While no analyst can________the market, it is clear that Asians will face a vastly different consumer market in the future.
Jefferson's Furniture Warehouse is a manufacturing company dealing almost____________with pine wood.
Mr. Lee watched the technician _________the broken pump.
Due to the ________ weather conditions, all flights have been postponed until further notice.
The Columbian Ministry of the Interior decided to construct a water dam to act as an_________barrier to reduce damage from flooding.
We _______ three earthquake drills so far this month, yet not once has the fire department responded.
The ________was settled on Saturday.
The benefits package is impressive; _______, the director promotes only from within the company.
The accountant calculated the figures using the latest software release, but the total _______ isn't correct.
________ costs have increased dramatically.
The operator will relay the cal_________to the appropriate emergency service organization police, fire or ambulance.
Although the president has made some irrational decisions lately, the board feels that he has been reasonably__________in the past.
Do_______an estimate before getting it in writing.
Please visit our website__________information on international shipping charges.
As soon as the money _________ invested, the project will begin.
The last company blood drive was _______ success that we plan on having one every two months.
Please make sure that your seat belts are___________fastened and your seat backs are all the way forward for take-off.
Im sorry, but this area is ______ to bank personnel only.
The budget will be increased by a total of $50,000, which will be used to cover___________contingencies.
Making decisions about layoffs isn't _____________ our supervisor's job description.
We want to improve our ability to compete _______our largest rival.
Doing business in 2010 will be extremely ________ what it was like in 1910.
Over the years we have earned the__________ trust and confidence of hundreds of students worldwide through our unmatched performance in
English education.
The vice president was_______ with the applicant's enthusiasm for the biochemical research project.
Mr. Doh _______ clients' phone calls.
Management_______looked into the matter; nevertheless, you were right in coming to me.
Who _______ how many offices we have contacted for the survey?
Both companies are _______ the same business.
The nurse responsible for the maternity ward disobeyed hospital policy and let his patients_______outside.
In an effort___________the needs of students who have both the potential and the desire to complete curriculum more demanding than that

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

unfavorable
predict
exclusively
repair
current
experimental
have had
dispute
for example
still
Advertising
directly
cautious
not ever accept
for
is
such
securely
restricted
unexpected
within
with
different from

complete

A
A
A
A
A
A
A

delighted
rarely returns
has already
knows
in
eat
to meet

offered in the regular classroom, the Board of Education will provide Advance Placement Programs.
The purchase wanted the equipment ________by Monday morning.
Due to the_________nature of medical information, it should only be available to person actively engaged in the treatment of the patient or in
related administrative work.
Mr. Wang wasn't home when I called this morning, but I _______ contact him at his office this afternoon.
The slow _________on this project has been a cause for concern.
______ Ms. Jimenez can afford to lend you the money, she won't do it unless you prove you can pay her back.
The Budget Travel Guide for thrifty student travels focuses__________on ways to save money while enjoying exotic locations around the
country.
All researchers must_________this week's session on laboratory policies.
_______Mr. Jeffries to get the job done.
________our team should complete the project quickly, the manager will have to hire additional programming experts.
The manager has to _______ the presentation until next week.
Mr. Hansen's _______from his position as chief comptroller has been a shock to all of us.
If our office _______a coffee machine, Mr. Perkins said he would make coffee every morning.
Mr. Crow requested that the minutes_______by e-mail to Ms. Simmons in the prescribed format.
The construction of the new stadium has been postponed________the lack of funding.
The distributors will collaborate _______ a British company.
Preferred customers may receive a 10-day trial of the new product_________no cost.
Only five years ago, there _______a shortage of computer specialists.
Mr. Van Dyke ________play tennis, but now he does whenever his wife is away on business.
The security personnel ______ some problems over the weekend that prompted them to call Mr. Nickels at home.
_________our team should complete the projec quickly, the manager will have to hire additional programming experts.
If there _______better communication, I would not resign.
The person to _______ you submitted your request is no longer in charge of this section.
Because of the strong economy, there has been an increase in exported _________ imported goods.
The experience she gained working with the International Development team, along with______steady judgment, were the reasons for the recent
promotion.
The real estate agent was________recruiting new tenants for the newly built office building to no success.
Ouring the busy season, the ski resort will --------- reservations only for parties of five people or more.
All safety equipment is__________inspected by our certified technicians.
_______one partner has resigned, others are quitting, too.

delivered

confidential

A
A
A

was able to
progress
Even though

exclusively

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

attend
Count on
Because
put off
resigning
had
be sent
due to
with
at
was
never used to
ran into
Because
were
whom
and

her

A
A
A
A

actively
accept
thoroughly
Because

We ask that all important correspondence be sent by registered _______ certified mail.
Either the product _______ the advertisement should be changed.
Upon arrival at the conference, all guests were given__________instructions on how to proceed in the case of an emergency.
The host will want the total amount _______ before paying the bill.
Because of renovations to our offices, future social _______ will be held in the company cafeteria.
Most _______ the people who responded to the survey were pleased with the new product.
________after resigning as vice president of the Southwest division, Ms. Harriet decided to start her own business with her former colleagues.
In order for us to_______Ms. Jone's suitability as an applicant, she was tested on both her linguistic ability and her computer skills.
We couldn't afford to_________our service contract last summer, so now we will have to sign a new one.
Did Mr. Moliere say that he _______ here only two weeks ago?
East Coast Airlines flight number 15 from New York _______Chicago has been canceled.
No one has turned on the air conditioner __________.
If our candidates ______ elected, we'll have a strong board.
To ensure the health of our employees and customers, the air-conditioning units need to be serviced _______.
Safety________must be taken by all construction crew while on working on this potentially dangerous project.
When the employees were informed about the________ imposed on their work schedules, they showed strong signs of disapproval.
Employees must_________their supervisor if they want a day off.
Ms. Kim is learning Russian ______ she can communicate with her new father-in-law.
Most small business owners are required to file their taxes________.
________ Mrs. Lee was calling her husbands office, he was calling hers.
We are going to_________a press conference to announce our merger plan.
When I moved to the States for the first time in the early 80's, I had to endure the inconvenience of________being mistaken for a Chinese or a
Japanese.
While it is ________ to know the final results this soon, we have received some preliminary information.
Their_______ expertise is a result of their training, the majority of which occurred at the head office.
Knowing that we would be hungry after skipping lunch, the director had her assistant _______some sandwiches for the meeting.
Some managers wouldnt let the assistants _______ early yesterday.
________ for improvements in current economic conditions have been met with nothing but disappointment.
The meeting _______going on since eight oclock this morning.
The conference participants arranged to have their suitcases ________ at the hotel before they left for the airport.
Employees can expect all travel expenses to be covered by the company but entertainment expenses must first be approved
by________immediate supervisors.

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

or
or
specific
checked
events
of
Soon
evaluate
renew
came
to
yet
are
biannually
precautions
restrictions
notify
so that
quarterly
While
hold

frequently

A
A
A
A
A
A
A

impossible
technical
pick up
leave
Expectations
has been
picked up

their

While negative criticism is rarely appreciated, _______ advice is always welcome.

If we _______ the plans carefully, we would not have erred so seriously.
The award was contested by one of the ________.
Factors________to globalization include explosion in global communications and the integration of the world economy.
She is ambitious and wants to ________ more responsibilities; however, I think she has enough work to do as it is.
In order to provide her customers with the finest meals, the restaurant owner _______ her produce fresh daily.
The competitor's attempt to ______the new company was stopped.
Powerpro electric shavers are both durable and affordable, offering customers an outstanding_________for the money.
If you bought a big-ticket item this year such as a car or boat, it may make more_________for you to deduct the sales tax.
The consulting firm ensures that the__________of the survey on customer satisfaction will be ready by the end of the week.
Shopping on the Internet is for those consumers for _______ going to malls has become a nightmare.
Make checks _______to the company.
The company appreciates not only the presidents ambition ________ his ideas.
I wish I _______ the answer to your question so I could help you.
Mr. Daley is our most skilled speaker; _______, he is unavailable to give the presentation.
Last year we made unprecedented progress in our research,________ our funds had been cut by nearly half.
_____ the flight is canceled, the seminar will have to be postponed.
It is only through a ________effort on the part of all employees that a company will prosper.
Our team worked _______ hard on that project that we finished it two days before the deadline.
For reasons of public safety, the firefighters will not respond_______ the call is verified.
Every team member should meet with their immediate supervisor________the annual performance evaluation.
Judd Management Firm acts________a consultant for the company when the board is unable to make concrete decisions.
According to a_________survey, there is a critical shortage of experienced elementary school teachers.
The sales volume of the travel package has decreased so much_________the agency decided to launch a new advertising campaign online.
Net sales in the current year_________ 9 percent higher than the previous year.
Clients are invited to write _______ call for additional information.
Every team member should meet with their immediate supervisor__________the annual performance evaluation.
If you are interested _______ receiving free samples of our product, simply fill out the enclosed card.
Our future will be_____on what services we can provide.
The company plans to purchase back-up generators to prevent the loss of information in case of a power________.
Sales performance has been poor; ________, the store will close soon.
The photographer that we hired to take pictures of the banquet will be accompanied ________his assistant.

A
A
A
A
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B

constructive
had studied
competitors
contributing
take on
buys
take over
value
sense
results
Whom
payable
but also
knew
nevertheless
Although
If
Collaborative
So
until
about
as
recent
that
are
or
about
in
based
failure
therefore
by

If Dr. Puri did not like jazz, he _______to it so much.

These tables show only our domestic operations; ________, there is no reason to forward them to our international clients.
Clients will receive _______ questionnaires to see if they are satisfied with our gym equipment.
The research director had the department _______ a thorough job in polling potential customers.
Even though there are_________available, the monthly commuter pass is the most economical way to commute.
Passengers are hereby notified that all luggage _______one hour before the scheduled departure time.
Mr. Connelly will serve__________the project's new coordinator for the next three months before taking charge of the entire department.
If Mr. Tsujioka won a free trip anywhere, he _______ to go to Brazil.
The manager has asked that all vacation requests be handed into_______office by 9:00 on Monday morning.
Though I have already told them once, please remind your colleagues _______in the No Smoking area.
The new schedules are_______with the second shift workers at the factory.
The accounting director decided to conduct an________on the cash flow problem.
Could you please_______ this article for the annual report?
This new trade agreement has created all kinds of _______ possibilities for both our countries.
Take the time___________your visit here to relax on one of the beautiful beaches, exploring this island.
Ms. Harriet contributed greatly towards helping the institute attract funding, increase productivity __________improve community relations.
Costs should be cut; ________, the number of staff positions will be reduced.
The group is composed ________ five companies.
We apologize for the delay in processing _______ loan application.
The CEOs will meet ________ Chicago next month.
Currently, students are working on their advertising campaign________producing a TV commercial.
Yasmin is one of our best employees and _______working here for two years.
All city buses in the town of Gainsville will have to be modernized to___________the requirements regarding accessibility for the physically
challenged citizens.
Ms. Sugano's sales presentation is supposed to start________ten o'clock tomorrow morning.
The advertising staff has been working hard but has not finished the campaign _______.
While some people enjoy receiving calls from telemarketers, other people find such calls_______.
The new advertising campaign resulted in a ________ large increase in sales.
Because company websites which contain too much information are usually ignored by people, it is important to keep the information short and
to the________.
If Fujikin, Inc. ________more available capital, they would have expanded their European operations.
A workers strike could lead ________ a settlement with management.

B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B

would not listen

consequently
periodic
Do
others
will be checked
As
would choose
her
not to smoke
popular
investigation
revise
exciting
during
and
therefore
of
your
in
by
has been

meet

B
B
B
B

at
yet
annoying
surprisingly

point

B
B

had had
to

The response to our new employee seminar was very encouraging________the management decided to offer another session next week.
_______direct link exists between acidic soil and tooth decay, according to public health officials.
Customers can_______one of our sales representatives in our store.
Before the meeting, a _______was held to verify information.
The New Products Development Department has been under the_________of Mr. Harmon for the past five years.
Because of security concerns, all job applicants are _________ carefully before interviews are granted.
_______ these data before publishing them.
In order to use these materials for profit, you must gain formal_________from our company in writing.
Our company has chosen the Swedish vendor_______they guarantee the best after-sales service.
The CEO of buy4less.com is a very approachable person who prefers that his employees call_________by his first name.
If banks_______the number of credit cards, the economy would improve.
________has there been more of a demand for e-business courses at universities than there is now.
Effective next Monday, the interest rate on Hana Bank's home loan__________increased.
________Mr. Park was the only one who knew the way to the conference, he drove the car.
The new employees will _______ during training sessions.
_______substantial layoffs, costs were reduced.
Ten applications were filed_______ Monday morning for the receptionist position that we announced last week.
Can you explain all the _______ I see on my pay statement?
What Ms. Jones meant to say was that e-mail cannot be sent________the network is operational.
The cost of necklace depends _______ the quality of the gold.
Our volume of sales made our team _______to the top 1 percent of sales worldwide.
Mr. Montague will contact our office________the brochure needs important changes or corrections.
I would ask for a special meeting if I _______ her.
The company's quarterly earnings were up; _______ officers felt satisfied.
When starting a new business, it isn't_______to expect profits during the first year.
To take________of the full capabilities of the new computer system, employees should attend instructive training seminars, as well as obtain
certification from a registered computer technician.
Financing has come chiefly from ________ sources, namely two of our employees' relatives.
We have _______ all project managers to turn in their reports by the end of the week.
Mr. Cutler will _______as president.
We have to complete the project because we still have a______ obligation.
The assistant jumped up on a chair and screamed when he saw a mouse _______ across the lounge.

B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B

so
A
contact
briefing
supervision
screened
Verify
approval
because
him
limited
Never
will be
Since
catch on
Because of
on
deductions
until
on
advance
only if
were
therefore
realistic

advantage

B
B
B
B
B

internal
asked
step down
contractual
run

The staff breathed a _______ sigh of relief when it was announced that there would be no layoffs.
Akinori remained calm ______his anticipation.
Mr. Sam has been working________a marketing consultant for the past ten years.
It is recommended that potential investors ________ the help of financial advisors before investing.
Most consulting firms usually________high fees for their consulting services.
It is important to respond to customer complaints with as pleasant an_______ as possible.
The value of the stock rose________faster than most analysts had predicted.
_______ the stockbrokers said the market was healthy, they refused to invest more money.
Before they get packaged, shipped, and sold, we test all of our children's toys for safety ________durability.
Our friends offered _______us some of their camping equipment for our trip to the mountains.
There has been strong competition; ________, the new company has made great profits.
The printer _______ paper.
On the first day of work, each new_________must attend one of the mandatory orientation workshops.
The Tokyo branch of the investment bank has launched an internal inquiry into the disappearance of a computer disk thought to contain
highly_________client information.
Mr. Richards, the president of Capo Electronics, has had a very___________year.
After you have had a chance to look over the enclosed documents, please return_______to the front office.
According to a new study, the United States will face ever increasing__________in the global economy over the next decade.
By the end of this century, business______greatly.
Library users are offered professional assistance in_______books that are hard to find.
You will have to ______ an operator's manual from the library because I don't think we have one here.
The_______candidates should have a college degree and five years' experience.
Have Ms. Chen _______ to Los Angeles instead of Mr. Trang.
_______ his joining the group late, his manager is confident that he will fit right in.
Airline tickets that are not confirmed at least 48 hours before departure carry no________of a seat and are subject to involuntary bumping.
At Realtoeic.com, we incorporated this technology with in-depth knowledge of the market to create an_________advertisement campaign.
A survey of the ______shows they are satisfied with their jobs.
Consumer confidence fell ______ April.
Management has _______to make a reasonable offer at the next contract bargaining session.
After waiting three months for his favorite vocalist to come to our town, Dr. Kozinsky got sick _______the concert's intermission.
Make sure to use an ________ dealer.
Human Resources will___________ a new retirement package next week.

B
B
B
B
B
B
B
B
B
B
B
B
B

collective
in spite of
as
seek out
charge
attitude
much
Although
as well as
to lend
nonetheless
ran out of
employee

sensitive

B
B
B
B
B
B
B
B
B
C
C
C
C
C
C
C
C

successful
them
competition
will have chang
locating
borrow
successful
go
Despite
assurance
effective
employees
in
promised
during
authorized
introduce

_______you file a formal complaint, make sure you have at least one or two people who are willing to back you up.
_______in large quantities is not necessarily an indication of its quality.
The familiar beauty therapy package is augmented with________aimed at giving women an insight into themselves.
I filed my report last week, but now I wish I _______.
Weather conditions _______the region have had a negative impact on agricultural production.
When the directors _______ a profit, they'll be satisfied.
Dr. Maria Chilton told her patient to spend a minimum of thirty minutes_______every day.
Very few visitors are_______enough to identify the damaged portion of the delicate mosaic tiles on the bottom of the ancient pool.
The building is equipped with a sophisticated security system which turns on automatically _______midnight.
The distributors have_________us that they should receive the samples by next week.
The key to dressing for a job interview is to dress________for the company which you are applying, and to keep things simple.
Company officials must disclose their own _______ affairs.
Vice President D'Agostino had her driver _______ her husband at the airport.
Small business owners are regularly confronted by a________array of legal questions and problems.
_______ can be the cause of many work delays.
The report focused on the _______ of the study.
The board reported that more funds ______ for training.
Ms. Lopez has _______ learned to create zip files.
The laborers were _______ with mud after spending all day digging the ditch.
Conference delegates arriving from London or Ronne can go directly to their hotel________by train or by bus.
Some of the leading activist groups joined together__________the enforcement of online privacy laws.
Situated within the beautiful Ozark valley, the Endymion Resort is one of the most_________located conference sites in the state.
The assistant does not recall receiving a telex from the Mexico office _________from the South American office.
_______ our office, Mr. James voted against the proposal.
On Monday, the Pierson Publishing House will launch an ambitious advertising campaign for Real Life, a highly_________new novel from
Korea.
You can definitely expect quality service and superior care as a customer________the high cost you pay for their services.
Mia and Hubert want the travel plans _______before the seat sale ends and the tickets sell out.
The travel agent said she would know the flight number and the precise arrival time _______the airlines confirmed the reservation.
Even though the exchange rate was high, we_______from them.
My cousins ______ advice about selling our stock saved us thousands.
After several meetings and phone calls with Mr. Sutton, I found__________to be fiercely and persistently opposed to assisting me.

C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C

Before
That a product i
guidance
had waited
throughout
see
exercising
alert
at
informed
appropriately
financial
pick up
bewildering
Carelessness
findings
should be given
already
covered
either
to promote
agreeably
or
Representing

anticipated

C
C
C
C
C
C

in exchange for
arranged
when
had to buy
amazing
him

The management makes an assessment _______.

Success depends ________the efforts of the organization.
Ms. Silva sent the memo _______ it had been approved.
As of February 10th, all board members will be required to___________ weekly operations meetings in order to increase the efficient transfer of
information.
The talks will take place _______ Brussels.
According to a recent survey, many people who applied for the driver's license in the state of Massachusetts found the long waiting time at the
Registry________.
Find_______the details and write a report.
Ms. Bolton is both a strong manager ________ a skilled negotiator.
We hope that you will _________all of the evidence before making your final decision in this matter.
Get the invoice _____upon receipt.
Mr. Jones would like to meet with the Human Resources manager after_________candidates.
Although the crime rate in the city of Tulsa has risen recently, it still remains very low by national _________.
If the postage is incorrect, the package _______ to the sender and a small fee will be charged.
A sales director returning to his room after visiting customers should file orders received_________.
_________ the press secretary's illness and the fact that a terrible flu is going around, today's meeting is canceled.
Because of the recent surge in loan applications, it is necessary to_________interest rates.
The solution cannot be determined _______ the problem is identified.
The proposal was submitted _______April 28.
The new memoir of the belated Queen had_________ been on the book stands for a few hours before they were completely sold out.
While we understand the desire to save money, we usually advise _______choosing an insurance plan merely because it has the lowest price.
To avoid errors using the new coding system, you should ________before beginning to code.
We________a survey on workplace safety.
People either don't have the money _______ they arent willing to spend it.
The seminar will adjourn _______ five oclock.
HB Research Center's extraordinary ideas and_________achievements provided us with interesting topics for further discussions.
If their marketing team succeeds, they _______their profits by 20 percent.
If you _______ a touch-tone phone, you won't need an operator.
After working fifteen hours at the office, the new lawyer is finally putting away his papers and heading ________.
The manufacturer listed assets _______ liabilities.
Because of the mild climate and rich soil, a wide variety of crops can be _______ in this region.

C
C
C

monthly
on
After

attend

in

exhausting

C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C

out
and
consider
signed
interviewing
standards
will be returned
promptly
Because of
raise
until
on
hardly
against
look it over
conducted
or
at
remarkable
will increase
have
home
and
raised

Applicants' replies should be sent by fax, mail, ________e-mail no later than three o'clock on Friday.
Almost everyone who prepares to start a businessfinds that the financial projections and market analysis are -------- than they expected.
Please refer to your personal _______ number.
Please be accommodating with the tax revenue service as they investigate our company__________the next few weeks.
The CFO believes that a _______ large volume of sales is the reason we are out of the red.
The plenary speaker was abruptly_______by the squeaking sound of the loudspeaker.
The electricity went out _____we were making coffee.
Our________ were too strict for our subcontractor to meet; consequently, they lost our business.
The paychecks will be delivered ________ they arrive from the accounting department.
Most employees have requested that their paychecks be _______to their homes.
If the bills______in five days, the company will seek damages.
We are fortunate to have a company president who is quite _______about computers.
By using the search function, you can search for words or sets of words___________ a specific article.
The time sheets are to be filled out twice ________in the morning when the staff arrives and in the evening when they leave.
All shareholders must fill out a ________ slip in order to get money.
There is a rumor that the London office is trying to_________the Edinburgh office.
Participating in an affiliate program has proven to be________lucrative for thousands of people throughout the world.
A _______firm will help us find software.
When the power went out, the clerks _______the reports for the meeting.
The supervisor wants the inventory ______ by next Thursday.
The head of the space program will not be satisfied unless all work is done with the utmost_________.
Payton Realty is known for its highly_________properties in and around the metropolitan area.
The financing deal is expected to _______ in a matter of weeks.
_______ all the negotiators, Ms. Neos seems the most reliable.
The city council has proposed_________four municipal markets into modem shopping complexes and also five multi-level parking complexes.
We have just received a troubling _______ on the expected rise in health care costs.
Remember that feeling confident and ________is an important part of giving a presentation.
_______is the biggest city in Brazil, it is not the capital.
_________technical difficulties may occur when installing the new software, in which case you can use our support hotline for assistance.
Paychecks ________.
The school's tuition increase will be about eight percent,__________to just four percent last year.
The secretary had the messenger _______the envelope as soon as possible.

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or
more difficult
identification
throughout
surprisingly
distracted
while
specifications
when
mailed
arent paid
knowledgeable
within
daily
withdrawal
take over
very
consulting
were copying
finished
accuracy
desirable
go through
Of
to develop
report
relaxed
Although Sao P
A few
are distributed t
compared
deliver

After you go two kilometers, this road will turn _______ an interstate highway.
The supplier said the department ________more stock in the future.
There are some schools that will give scholarships to foreign students_________they usually have to be from third world countries.
We felt that the recent reports were not particularly _________ .
Registration fees must be paid on__________before the registration fee payment deadline to avoid being dropped from classes.
The bids for _______ the new building have been received by the board of directors.
Many workers can't use computers; _______, training is required.
You _______ introduce me to the chairperson because we have already met.
________ there were so many options, everyone was satisfied.
The government's decision to lower tariffs will allow the volume of imports to _________ tremendously.
This report contains the listing of the__________companies and organizations that the company has been in negotiations with over the past year.
I will never forget _______ the beautiful country of Thailand during the summer after I graduated from college.
The goal of our meetings is to make the directors _______our problem.
One benefit of renting a house________buying is that you do not have to do any maintenance.
A subsidiary has entered ________ a partnership arrangement with another company.
All bank branches are open _______ 8:30 A.M. to 4:00 P.M.
________some of the oil drilled in the state of Oklahoma is exported to the Far East, most of it is consumed within the country.
The representatives are _______ going home and seeing their families after this negotiation.
Each foreman should review the attached checklist at the end of each shift to make sure that_________steps have been taken according to the
company guidelines.
Ms. Ravi has already conducted market research _______ two new products.
Ford Motor Company reported a drop _______ quarterly profits.
Investors are relieved that all _______say the stock market will bounce back in the next six months.
It is________requested to return the overdue books to the library.
The technical team has assured that the new computer system will be________functional by the end of the month, when annual reports are due.
After re-evaluating the proposal, the agency_________the contract to us.
A rapidly growing beverage company is seeking qualified and__________regional and district sales managers to work with local distributors.
The demand for new passenger vehicles is often_______of the overall consumer sentiment.
Nowadays, the Internet enables company employees to have instant access to confidential data from around the world__________computer
linkups.
Almost everyone who prepares to start a business finds that the financial projections and market analysis are__________than they expected.
_________the laboratory technicians all used sophisticated instruments to evaluate the samples, they could not reach the same opinion.

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into
should order
but
informative
or
putting up
consequently
do not have to
Because
expand
distinguished
visiting
understand
instead of
into
from
While
looking forward

all

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on
in
predictions
kindly
completely
awarded
motivated
reflective

through

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more difficult
Although

Ms. Jacobs is one _______our best agents.

His test score is low, but it's higher _______ it was the last time he took the test.
Our company _______Metro Messenger Service since 1998.
Mrs. Drecker has received an________to attend the banquet in Vienna at the end of the month.
A representative will give a presentation this afternoon to respond to any_________you have about the changes in the employee benefits policy.
Department store managers should always keep in mind that the way_________insignificant details are handled will influence the customer's
purchasing decisions.
There have been no grievances ________ problems reported in the last six months.
Many companies with cash flow problems often try hard to give their investors the_______that they are doing well financially.
In order to get a ______ , you must bring the defective product with a valid receipt.
Applicants must have a valid driver's license and have dependable__________.
All students registering for the spring semester for the first time should be________for their student identification cards at the Registrar's office.
The consultants issue their reports _______, though they may miss this week on account of the holiday.
_________Dr. Rossi hired the new assistant, the office has become more organized.
He should try _________ a different word document program if he wants it to be able to check spelling and grammar.
Mr. Dalla would like the invoices _______ directly to Milan.
Emily Hong won her third_______international archery competition by defeating Katherine Schwab last Sunday.
If we________her foresight, our growth would have been more difficult.
The high gross _______product is an outcome of their work ethic.
According to the Human Resources department, all new employees are ____________to have vacation benefits after their first performance
review.
The company was ______ by an immigrant.
The new computer does not seem to work ________ the old one did.
The new business has _______ incorporated.
Due to a record low in profits last year, the firm is thinking of_______ their operations into foreign markets.
Have Ms. Alva _______ a press release immediately.
The research committee determined that there is a_________for immediate funding in order to continue the project.
An answering machine takes messages ______ Sundays.
Customer_________ representatives are available to answer your questions twenty-four hours a day.
A new collection of programs _______ in the conference room.
This region_______ as the costliest place to do business.
The doctors will be ready to go home as soon as they _______their rounds.

C
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of
than
has been using
invitation
concern

seemingly

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or
impression
refund
transportation
photographed
weekly
Since
using
faxed

eligible

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founded
as well as
already
expanding
write
need
On
ervice
is being present
is often referred
finish

had not had

national

At one of the last stages of Speedtech's assembly line, a machine_________cans with engine oil and affixes labels before inspecting them.
Petrochemical Manufacturing will_________was sold to an international buyer.
The submission guidelines for the competition _________going to be distributed this week.
They_________the launch of their new company only a year ago.
The _______staff that we hired to look after the front gardens has received many compliments.
If his itinerary hasn't changed, which it frequently does, the president's flight arrives ________Rome in two hours.
The new exhibit at the Academy of Art is expected to__________tourists to the area as it features the Renaissance works of both local and
international artists.
Everyone was disappointed to hear that the company's proposal was________.
Customer _______ is one of the top priorities of this company.
Could you have the assistant ________my office before he leaves today?
Ms. Yuen is going to ask Human Resources how much vacation time she _________ left.
_______ president of the United States, but he also was a lawyer for a railroad company.
It is expected that the board of directors will _________the proposal.
I have attached a copy of our new catalog to my e-mail for your__________.
________ the plumber could repair the toilet, he still would not do it.
Office branches are located _________the metropolitan area.
__________uncomfortable it may be, proper protective gear absolutely must be worn by anyone renting the equipment.
The program is designed to improve competitive strength;________ , it should increase the potential for higher earnings.
Many workers are taking advantage of the language study program which has been designed__________for company employees.
Communication skills are very important for shop supervisors_______job involves interacting with workers as well as customers on the floor.
I broke a tooth when _______ into a piece of hard candy.
If the bills______ in five days, the company will seek damages.
To offset the taxes we owe, the accountant advised________a charitable foundation.
With the approach of the holiday season, employees are ______awaiting their bonuses.
Our staff is smaller now because two people in our department _______ this year.
Ms. Shirish will resign her position as chief _______ officer.
Health care professionals________that daily exercise is necessary for a healthy life.
In order to make more money, Mr. Garcia has decided to_________ a second job.
The trucks had not been inspected, ________the drivers took them out anyway.
The advertising division had been working_______to come up with a brilliant idea for ensuring the product's long-term marketability to no
success.

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are
announced
maintenance
in

Realto Restaurant Group decided to add a couple of new dishes to its________popular lunch menu.
_______ the patient's condition get worse, the nurse will call in an internist.
The company management has announced its plan_______to the stores main base of operation from Seoul to Daejun in December.
Temperatures across the globe, on average, are getting warmer and global climate models predict a________rise.
The analyst predicted that the company would not go bankrupt _______might even show a profit.
Qualified candidates may apply for the vacant position________their religion, sexual orientation, ethnicity or country of origin.
The lawmakers passed a new resolution that requires all car manufacturers to________their vehicles to tougher safety tests.
In his first three months at Novotel, Mr. Peet has________impressed his colleagues with his diligence and positive attitude.
For effective inventory management, we are _______developing a new inventory control system.
More than half of the companies surveyed indicated that they have no plans for new investment__________the global economy is recovering
from the recent downturn.
If they _______ more aware of the trends, they could have avoided bankruptcy.
Fill out this form ________ before turning it in to your supervisor.
_______Mr. Hague finished the job interview, he felt relieved.
The musicians began playing "Happy Birthday"_______ the vice president set foot in the ballroom.
All new accountants should obtain national accounting certification_________six months.
She was hardworking and competent; ________, she had no trouble being recommended.
The _______market has declined in many parts of the country.
The_________building was designed in 1915 by renowned architect Carol Aileen.
This project is_______on schedule but it may fall behind due to obligations under the previous contract.
Please visit our website to learn more about the innovative and________priced marketing services we offer.
Even in a snowstorm that shut down half of the city, our delivery service got all of our packages______ on time.
Proposals for the building________include a new staff lounge, a fitness facility and a state-of-the-art daycare center for single mothers.
Before investing in a new drug, we carry out extensive ________ to see if there is a need for one.
Sunlife Electronics is a growing semi-conductor manufacturing company__________to expand its business into Eastern Europe.
_________Harrison's Hair Salon had closed for renovations two months earlier, none of its staff believed they would have a job to come back to.
The new security guard on the first floor is_______ person that everyone likes him.
The consultant _______ his business if he had advertised.
Axial-piston motors has established a commercial website in__________they advertise products and services.
Ms. Wang did not want her check automatically______into her account.
Ms. Nyguen had submitted her rsum before she_______the position was filled.
Having_________the rest of the chapters, Prof. Bovon invited his students to contribute their ideas for further discussion

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_______the critics and answer their questions.

_______ this kind of machine before, or should we call in a repairperson?
As part of the trade conference, there will be a discussion_________international trade policy.
This company attempts to make its employees _______ like family.
The conference organizer expressed their sincere thanks to Dr. Raymond,________gave an insightful speech at the opening session.
That decision of ________to repaint the house now was a very smart one.
If Mr. Donna were looking for a permanent job, our recruiter ________ help.
The administration allows Thailan _______Indonesia trade benefits.
All delivery persons are asked to use the side ________to make their deliveries.
If the accountant ________a mistake, she will not charge us for her time.
If you have_________received an incorrect order or your shipment has arrived damaged, please see our Customer Service section for our Return
Policy.
Before the summary was issued, Ms.Town send________responsibilities for any errors found in it.
__________this month's sales were disappointing, the management decided to hold promotional events.
Consumers are spending less these days ________ reports that the economy is steadily improving.
Ambition, talent,_______ desire are ingredients for success.
Hotel guests who _______checking out after 1:00 P.M should contact the front desk.
James Denver's responsibilities include checking the facts_________Steven Pleet has been assigned to typing a draft of their findings.
Since 1990, our customers _______with our service.
As__________ in our video conference yesterday, Mr. Bailey will arrive in New York on Friday, June 16 at 3 P.M.
The report outlines the products for the first quarter_______the year.
In order to respond__________to customer complaints, the company management decided to set up a new team that exclusively deals with
complaints over the phone and via email.
The Royal Jewel Corporation_______significant revenue increases due to its recent expansion of its manufacturing facilities in Southeast Asia.
The receptionist ________the vice president if he knew where she was.
Even well-established publishing firms frequently experience an unexpected_________in publication especially during the busy holiday seasons.
________the workers put in a lot of effort, profits were not high.
The employees were able to network more efficiently as_________began using the new computer system.
My boss gets her messages________ by a computer.
By using the search function, you can search for words or sets of words_________a specific article.
The use of e-mail has caused an _________ leap in business communications throughout the world.
_________the order was placed after on Friday afternoon, the delivery will be delayed an additional two days.

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By the time the FOA discovered its illegal production, the tobacco company__________several years to develop new narcotic tobacco products.
Mrs. Prashar can always tell when her husband ________too much coffee because his hands start to shake.
Although working from home allows people to spend more time with the family, it can be difficult unless time is effectively__________.
We need all the help we can get and would like everyone in the office to ________ us in getting this job completed on time.
Beginning next month, our new environment-friendly product will________go on sale.
Radiologists are well aware that repeated or___________exposure to x-rays can be harmful to one's health.
All branch managers must _______ a semi-annual report for the main office by the end of May.
The _______ result will be announced next week.
The staff volleyball team is going out to eat tomorrow after they_________ in the semifinals tournament.

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prolonged

Part VI

Rita Harwood Manager

Tinkum Square Hotel
Portsmouth, NJ 14689
Dear Ms. Harwood:
I am writing to let you know of the exemplary care and service I received from (C)

C. your

staff during my stay at the Tinkum Square Hotel last July. From

C. departed

moment of my arrival until the day I (C)

, I received nothing but courteous and efficient service from all members of the hotel staff.
I especially want to bring to your attention two staff members who provided me with assistance above and beyond the call of duty. On my way to the airport after a
week at Tinkum Square, I discovered that I had left my computer behind I immediately called the manager on duty, Robert Dunstan, who supervised an emergen
for my computer. After it was discovered in the hotel restaurant, Mr. Dunstan's assistant, Martha Jones, got into a taxi and personally delivered the computer to m
airport. It was all done so (D)

D. speedily

that I had my computer in hand well before I had to board the plane.

I know that you would want to hear about this example of the loyalty and professionalism of Mr. Dunstan and Ms. Jones. I look forward to (A)
Square during my next business trip to Portsmouth.
Sincerely,
James L. Keenan
1

A. staying

The National Museum of Art

The National Museum of Art is proud to announce the upcoming (A)

A. exhibit

of European. Expressionist paintings and prints, from January 15 through

We are very fortunate to be able to bring this opportunity to area residents and visitors.
This show includes works on loan from museums and collectors all around the world.
It is the first time this area has seen (B)

B. such a

wide representation of Expressionist works together in one place(B)

B. Tickets

for the sho

available by calling the museum's Special Events office at 342-555-0980, or by visiting our website: www.artmuseum.org. Prices are $25 general admission and $

senior citizens and students with a valid ID. Children under 12 will be charged half price. Entrance prices also include admission to the museum's permanent colle
recorded tour and headphones will be available at the exhibit for $6.
During the show, the Museum Gift Store (D)
1

To: All personnel

From: Marina Petrowski, Director

D. w ill have

on sale catalogues, art reproductions, calendars, coffee mugs, and other souvenirs of the show.

Re: Travel expenses

We are all aware that the procedures for charging and reporting expenses for business trips taken on behalf of the company have long been out of hand. As a
A. of

result (A)

recommendations from the Budget Office, the following procedures will be adopted.

Company personnel will no longer be given company credit cards to cover expenses while on out of town trips. Instead, all travel expenses, with
the (C)
(D)

C. exception

D. reimbursement

of airline tickets which will continue to be charged directly to the company, will be paid for out of pocket. In order to receive

, an expense report must be submitted to your department head within ten days of returning from a trip. All charges must be itemized o

report and accompanied by receipts. Approval of each item will be made at the discretion of each department head, following, of course, the company expense gu
(see attached). Generally, charges for hotel, meals, and transportation will be (C)

C. authorized

Non-work related items such as entertainment, excessive

and bar bills will not. I am sure you will all understand the necessity of this strict attitude toward expense reporting. I am counting on everyone's cooperation

Texas INSTRUMENTS, due to rapid expansion, is seeking an experienced .- with(A)

A. individual

demonstrated analytical instrument sales and mana

ability to be responsible for the organization and administration of a regional sales office. Texas Instruments is a (B)

B. leading

manufacturer of industr

laboratory instruments.The REGIONAL SALES MANAGER'S responsibilities will include the hiring and supervision of sales, service, and clerical personnel, moni

revenues and expenses and budgeting forecasts. Demonstrated ability to manage a sales office, 3 years experience in direct sales of scientific, analytical instrum
and a college degree in Chemistry (B)
2

B. are required

February 22, 20___

Dear Samuel,
I have good news for you. I have taken a new job in Sydney. My family and I will move(A)
like to ask for your advice. We would like to rent a small house in a nice(B)

B. residential

A. there

next month. Since you have lived in Sydney for so lon

neighborhood. My children are small, so we would like to be in

place away from businesses and traffic. We would like to live close to good schools, and I also want to be near public transportation so that I can get to work easi
recommend some good neighborhoods to me?
I plan to visit your city in two weeks (C)
am in town.

C. to look

for a house. Please send me yourrecommendations before then if you can. I hope we can get togeth

Your friend,
Boris
2

Brown,
While you were meeting with the (D)

D. prospective

client, Jan Hammer of Data Center called. He was specifications and asked if we could get back to

I immediately took them to Danny in Estimating. Danny said that he can have a revised quote ready by 4:00 p.m. at the latest. I called Jan back and told him that
we could give him a price by 5:00. He's expecting you to call him. He also has some questions on a(n) (C)

C. strongly

us. Someone at his office had given him the wrong information, so our quote to him on designing their brochures needs to be (B)

different project. really upset, bu

B. remodeled

. He gave

new Apparently, his boss was impressed by the ads we did for Toyron Electronics. He wants to hear your proposals on a similar ad campaign for Data Center. Of
that part can wait until tomorrow, but he needs the brochure price today.
Lisa
2

To: frontofficel
From: geraldinebennett
Re: Doing our part
Dear Mr. Cobalt:

I'm writing to you to express my concern about Pascal's reputation as a wasteful company. I'm sure you read the recent letter to the editor in the Sydney Daily Ne
regarding our non-recyclable plastic bottles and caps. Since the letter was printed, (A)

A. w e

have received complaints from hundreds of customers w

threatening to boycott our company if we don't change our practices. We have also received flyers from{blank}A. varies/B. variety/C. various/D.

variable{/blank}manufacturing companies offering to help us become a more environmentally friendly company. I have looked briefly into some of these options o
time but would like to ask your permission to do more.
I would like (C)

C. to devote

20 hours of my upcoming workweek to this cause in hopes of coming up with a viable plan for Pascal's future as a company

about recycling. I hope you will agree with me that our environment is worth us making an effort. Please respond as soon as possible.
Sincerely,
Geraldine Bennett, Administrative Assistant
Pascal's Pharmaceuticals

Is dentistry the career for you? Today's dentists have many more opportunities than they used to. In the past, a dentist's life was predictable. Most were men who

leave home for a few years to study at a dental school, then return to their hometown, open up an office, and work there their whole life. Most dentists looked forw
or something similar. Today, dentists are more mobile. Men and women can

D. attend

dental school in different places. Some still return to their home

work. Others move on to new cities.

Dentists today may specialize in one or more areas. Two common ones are oral surgery and dental public health. Oral surgery focuses

C. on

problems through operations. Dental public health concentrates on improving the dental health of a community. For example, these dentists (A)

treating dise
A. go

schools to teach children how to brush their teeth.

Some dentists work only in their specialty areas while others do both general and special work
3

Challenge Media
40, Rue de Suez
13004 Marseille France

Patrice Lerch
Healthy Cereals, Inc. 9, rue Ronchaux
25000 Besancon France
April 5, 20_
Dear Ms. Lerch,
We received your request to (B)

B. advertise

with our Marseille newspaper group and are pleased to offer you a full-page spread in three of our papers fo

of April 19. The Marseille Sun is a daily paper with distribution in Marseille and surrounding areas. The Circle andThe Marseille Bite are our two local weekly pape
three of(A)

A. these

papers cater to middle-class families and business workers.

Challenge Media charges one flat fee for advertising in all three papers. As well as full-page spreads, you can purchase additional 2-inch squares of advertising in
classified section of The Marseille Sun. These options(C)

C. aren't included

in the price we have quoted you. Please see our website for further informat

classified section (challengemedia.com).

To confirm your order, please call our advertising department at 04.91.88.66. before next Friday.

Thank you for choosing Challenge Media for all of your advertising needs.
Sincerely,
Annie Chateau, Managing Director
3

MEMORANDUM
To: Security Staff
FROM: Head Office
SUBJECT: New cameras and codes
DATE: March 19, 20_
D. around

The new cameras that we have been talking about for months have finally arrived. This weekend, two technicians will be working
old ones and to(A)

A. install

the clock to re

the new ones before Monday. There is a chance that the new cameras will not be fully functioning by the time the office

Monday.

The new codes for the cameras are available by logging onto the company website and entering your security password. All security guards will need to learn how
reactivate the cameras after a power(B)

B. failure

. The camera company will be coming to lead an orientation next week. The date and time are still to b

announced. All security guards must attend this paid meeting! No excuses, please.
4

Bournesville Bank
Bournesville Bank is pleased to announce the opening of a new branch at 1109 South Boulevard in the Green Lake section of town.
This(B)

B. w ill be

a full-service branch where you can be sure of receiving the professional, prompt, and friendly service that you are accustomed to at a

Bournesville Bank branches.

Please join us for the grand opening of our new branch on Monday, May 22 during our regular business hours 9:00 A.M. to 3:00 P.M.
There will be refreshments, live

D. entertainment

, and prizes.

Bank staff will be on hand to explain all the services available to our customers. Everyone who opens a new(C)
special bonus gift.
This gift is our way of saying "Thank you" for doing business with us.
Bournesville Bank, your partner in all your business and personal

D. financial

needs.

C. account

during the Grand Opening wil

WEBSTER UNIVERSITY
9531 N. College Avenue
Fayetteville, Arkansas 56219
Phone: (694) 751-1511 Fax: (694) 751-3511

From our home campus in St. Louis, Missouri, Webster University reaches out to encompass a network of more than 100 campuses throughout the United States
Bermuda, and Asia. Webster University is

D. accredited

by the North Central

Association of Colleges and Schools, Commission on Higher Education. The accreditation, awarded in 1925, (B)

B. includes

undergraduate and gradua

all locations where the University offers programs.

Webster Makes Practical Sense:
Graduate programs offered in 9-week terms(A)

A. instead of

16-week semesters.

Each course meets only one night per week from 5:30-10:00 p.m.
Five terms per year allows students to earn degrees on an accelerated basis.
No GMAT or GRE required for(C)

C. admission

Webster is committed to Technology and Global Learning Opportunities:

Webster utilizes computer research facilities with over 50 on-line databases.
Study-abroad opportunities at Webster's international campuses.
5

Profits Up In

C. Technology

Sector

Galaxy Systems reported a fourth quarter profit of $250,000, compared

A. to

a loss of nearly $2 million during the same period last year. This was the firs

with a profit for the computer company, which began operations five years ago.

According to the year-end report from Goldsboro, Inc., the company's profits rose 20%, or $2.5 million since the end of last year. This is good news for the financi
company, which had been suffering losses during the past several years. The rise in profits is attributed to the introduction of a new software system for personal
accounting. The company hopes to further increase its

D. earnings

next year by expanding its markets overseas.

Profits for Providence Communications Company were up only 5% at the end of the fourth quarter. This is a much smaller increase than the company has reporte

several years running. Providence has been losing a significant portion of its market share to competitors, but the company is optimistic about the future. "We're c

that our plans for bringing more efficient and less

B. costly

wireless service to our customers will result in increased market share and greater profits than

company has ever enjoyed in the past," said Thomas P. Witherspoon, CEO.

To: All Employees

From: Information Technology
Date: August 1
Subject: Your Jewelnet is Now Online!

The much anticipated Jewelnet new cellular phone, the RX200, developed by our research and development team will be launched for a test market on Septemb
new product comes

C. equipped

with a camera, mp3 player, internet capabilities, computer programs and functions as well as an option to add local broadc

networks. The first of its kind will be available for all Jewelnet staff with a 50% discount.
The RX200

C. w as created

in response to the increasing needs of young generations for the one unit multifunction product. The new download capabili

product do come with some precautionary measures.

To ensure that the new RX200 is safe from viruses and hackers, we recommend that you first check the RX200 data bank for whatever software you need before
the Internet. Programs and files in the RX200 data bank are guaranteed to be
professional needs. RX200 programs will be
8

D. accessible

A. virus free

, and the wide variety of programs available should satisfy

through our Web site http://www.jewelnet.ord/RX200.html.

April 17
To whom it may concern
This letter is

C. a reference

for Mr. Young Kim, who has worked for this company as an administrative Assistant for the past three years.

During most of his time here, Mr. Kim has worked directly under
He

C. has alw ays show n

D. my

supervision. He has served as an assistant to a busy accounting office with a staf

himself to be reliable and hardworking. He has never shirked his duties, even when the office workload has required him to work lat

evening or on a weekend. I always feel sure that whatever task I may give him, it will be done promptly and with a smile. Mr. Kim's friendliness and upbeat attitud
been a real contribution to the office environment.

We will miss Mr. Kim, but we understand that he is ready to move on to a

A. position

that will make better use of his skills and provide him with more opp

for his future. I can recommend him without reservation and know he will make a great contribution to any work environment.
Sincerely,
Ivan Sokolow
Ivan Sokolow
15

Chandi Akella
Rapid Technology, Inc.
450 Cherry Circle
Detroit, MI 40355
Dear Ms. Akella:
I was interested to read about your company in the online issue of "Technology Today." Perhaps your company's technology can help us.
I own a candy company in Tennessee. We

B. manufacture

a variety of kinds of candy which are sold all over the USA and in other countries as well. As par

work, my employees use heavy equipment and move large boxes every day. Sometimes they fall or hurt their backs. As a result, they

C. miss

days of wo

Everyone suffers from this situation. These accidents cost my company a lot of money, and my employees suffer from health problems.

Rapid Technology's "cobots" may help. I understand that a "cobot" is like a robot. However, it is a robot that collaborates or works with people. So, you call it a "co
that correct? I understand that people are

A. safer

when they work with cobots. However, the article I read only discussed cobots at car companies.

also be used at a candy company?

We are very interested in cobots, but we are not sure if they would work here. What do you think? Please reply via mail. Thank you.
Best wishes, Priscilla Parton
Priscilla Parton
President, Prissy's Candies
15

The Little Tea Room

Blumberg 77
Adlkofen, Germany
Dr. Johannes Spieker Hinterkirchstrasse

15 Frieburg, Germany
Dear Dr. Spieker: January 7, 20_
I wanted to write and personally thank you for your kind effort in helping to tend to one of our

C. customers

at our restaurant in her time of need. Briana Hilto

woman you helped resuscitate on Monday, gave me your name and address when I spoke to her on the phone today. You

C. w ill

be glad to know t

recovering in the hospital and is almost ready to be released.

As it turns out, you assumed correctly that the woman was suffering from a severe and sudden allergic reaction to nuts. She had neglected to inform the waitress
couldn't eat any food containing nuts. Your skill and presence of mind saved her from suffering a terrible tragedy.
Please bring your family in for a complimentary meal at your earliest convenience so

A. that

I may thank you in person.

Sincerely,
Henrik Andresen
Henrik Andresen, Manager
5

June 15
One Card Credit Corporation 2535 Union Ave.
Bowling Green, VA 09652
Dear One Card Credit Corporation Service Department:
I am writing

C. again

to report an error on my One Card Credit statement. The May 3 purchase on the statement was

D. unauthorized

Just after I lost my card on May 1, I notified your lost & theft department and was assured that no purchases made after that date would be charged to my accoun
included a copy of the letter I received from One Card customer service

C. confirming

that no new account activity would be permitted after May 1.

Up until now I have sent two follow-up letters and have not yet received a response from you. Please, I am looking forward to your prompt action to
situation.
Thank you for your time and consideration.
Sincerely,
Adam Richardson

B. rectify

15

FINANCE JOURNAL March 20, 20_

By: Mia Snyder
Receiving the Payments that Are Rightfully Yours
Introduction
If you are a business owner, you are probably familiar with this scenario: You've sent an oral or written reminder to your client that an invoice is (144)

B. overdue

return you receive an excuse or a promise to pay soon. A week later you are still waiting for your check. You send out a second notice, but this time there is no
response. (145)

B. Requesting

payment for late bills is exhausting and frustrating, especially for small or new businesses that rely on each and every cent

keep their doors open. What is the first step in getting the money you are owed? When is the right time to send this overdue bill to a collections agency? In (A)
A. this

15

article we will answer these questions and give you tips on how to retrieve your money without losing more than you are owed

To: liencho
From: branchmanager
Re: An Online Offer
Dear Cho Lien:

As a valued customer of the Taiwan Credit Union, you are eligible to receive a book of low-interest credit card checks that can be used against any current loan o
you may hold outside our financial institution.

C. Whether

you want to pay off a high-interest car loan or an overdue mortgage payment at another bank, t

checks can save you a lot of money. You can even use them to pay off just a portion of a loan if that is all you wish to do.
As you can see, you have nothing to lose by ordering your free checks! All you have to do is read the

B. attached

terms and hit ACCEPT, and these five

interest checks will be mailed out to you within seven business days.
Don't miss this one-time offer. You must

D. respond

within 24 hours of receiving this notice in order to receive the checks. This offer is only for Taiwan Cre

online banking customers who hold a valid credit card.

Chang Na, Branch Manager.
17

Administrative assistant
Are you looking for personal and social fulfillment? Asia22, a nonprofit organization with a

D. focus

on activities throughout Asia, is looking for a highly

person with excellent communication skills to assist our team.

A. Previous

experience with nonprofit organizations is not necessary. A bachelor's degree is

We do seek someone with a desire to learn.

The position

B. involves

a number of tasks specifically related to public relations and fund-raising, and the successful candidate will have an opportunity

within the organization. This,Washington office position will require travel to many parts of the world, including regional offices in northern Africa (Morocco), sub-S

Africa (Angola) and Europe (Germany). Interested persons should e-mail or fax a resume with cover letter to John Lewis at Asia22, 878 Third Ave, Washington C
Fax at 224-544-6441. All candidates must also show proof of a valid driver's license and passport.
17

Beijing Film Society

18 Yong An Road
10950 BEIJING
PEOPLE'S REP OF CHINA

The Beijing Circus Troupe

55 West Change An Street
100807 BEIJING
PEOPLE'S REP OF CHINA
Dear Lin Wen: 09/24/20_
I recently had the

B. opportunity

to see your circus troupe perform. I have always found acrobats very fascinating and have thought about doing a docum

them. Though we would not be able to pay the performers for their interviews and appearances, the documentary would be good publicity for the circus. Our docu
air during prime time on Saturday nights and have a large audience. I understand that your circus has been

C. struggling

financially in the past year or so.

be the free advertising that your circus needs.

If you and your troupe agree to do this, you must realize that there will be no scripts to memorize. All of our films feature people in their natural surroundings and
completely

B. unrehearsed

Thank you for considering this proposal.

Yours truly,
Chen Hui

Chen Hui, Director

17

To: All staff

From: John Grisham, Marketing Director
Subject: Marketing strategy
As of Dec. 3rd, we will discontinue the use of return cards

A. w hich

we attach to our advertisements in magazines. Lately, we have

B. been receiving

return cards. Fifteen years ago, we obtained 300 new customers each year through return cards. Recently, however, those numbers have dropped to 40 new cus
annually.

Through surveys, the marketing department has learned that the public would rather call our toll-free subscription number than complete and mail a return card. T

this method not because of cost savings but because of convenience. They find it faster and easier to speak to someone directly over the phone. Therefore, the m
department has decided to discontinue the use of return cards.

Because we have made this change in our marketing strategy, we must explore other avenues for increasing our customer base. We have hired outside consulta
D. in

us improve our long-range marketing plans. They are experts

harnessing the power of the Internet to achieve business goals. We plan to use e-com

give us a competitive edge over our competitors.

17

Dear James:
Thank you for your recent interest in the accounting position you

A. applied

for with the Accounting Division of Gary Armstrong Corporation.

We have reviewed your qualifications. And it is with regret that I must inform you that we have

C. other

applicants whose qualifications are better suite

particular position.

We have also reviewed your background for other possible positions, and we do not currently have one that would effectively use your qualifications and experien
We do not anticipate more openings in the
available. Sincerely,
Sharavy Sala,
Sharon Sala
Human Resources Department

D. near

future. We will however keep your application on file and contact you should a suitable position bec

19

GREAT EASTERN BANK OF MISSISSIPPI

100 Water Street, Jackson, MS
April 28, 2006
Mr. John Doe
123 L Street Anytown, Nebraska
Dear Sir,
I refer to your letter dated April 2, 2006 addressed to Mr. J.J. Goode, Senior Vice President. Our bank is willing to assist you in tracing the transfer of US $800 by
Ace Loans on your behalf even though we feel your banker, Second National Bank, should do that for you as you are their customer. It is the transferring bank's
responsibility

C. to ensure

they have complied with the instructions given to them by the remitting party. Before we can assist you, however, it will be ne

you to send, to my attention, the {blank}A. consecutive/B. constant/C. to following/D. next{/blank} documents:
1. A copy of the January mail transfer from Second National Bank
2. A copy of the payment order (i.e. check, wire, credit invoice) sent to Ace Loans by the U.S. correspondent bank used to pay Ace Loans
It appears that you do not possess at present any evidence from Ace Loans that it has received the funds which the above documentation will verify.
Great Eastern is, as always, ready to serve its clients in every way. Please feel free to write if you

D. induce

any other banking problems.

Sincerely,
Ncitad George Michael George
Asst. Vice President
Investigations Mgmt / Ip
19

To: IEP Group All

From: Karin O'Flaherty
Subject: Office procedures
Dear Teachers,

Our new school year is starting. I would like to remind everyone about the rules for using our office during this exciting and busy time. Please review these proced
carefully.
1. Door Code: You need a code to unlock the office door. New teachers, your code will arrive this week.

2. Telephone: Everyone shares the same telephone number. If you answer a call for another teacher, please take a message and leave

D. it

in the tea

mailbox.
3. Computers: Please share the computers. Remember to sign
4. Copying: Copying can be very

A. costly

C. out

after using the computer. For help with the computer, please call Mario at extension

, so please make only a few copies.

5. Eating: Please eat in the lunchroom. After eating, throw all trash in the bin. Keep this room clean at all times.
We have some new teachers this semester.
They are not yet familiar with our office procedures. Please help these new teachers, and welcome them to our program.
Thank you.
Best Wishes, Karin
Karin O'Flaherty Program Coordinator
19

Korea Daily
International Edition
Maple Home and Life Insurance to Cut 1,500 jobs
The oldest insurance agency in Busan is planning to eliminate at least 1,500 jobs by the end of the year. The mass layoff has already

C. begun

with the

people receiving their termination slips last Friday. Maple Home and Life is one of five financial services companies in Korea that has decided to downsize this ye
"

D. Cutting

labor costs is the only way we can avoid bankruptcy," said the company's vice-president.

Financial analyst Yoon Kwang-ung says that an unexpected amount of insurance claims due

D. in

a season of forest fires, occurring in a weakening eco

caused the mass layoff. But employees are not satisfied with these and other excuses they are hearing in the media. "We want answers. And we won't leave until
them," said Hwang Woo-suk, who plans to march in a protest outside the insurance office tomorrow
21

The Accounting Firm

P.O. Box 90900
Pretoria
0083 South Africa
Alice Michaels Michaels Enterprises 190

Church Street Pretoria

0083 South Africa
November 7, 20_
Dear Mrs. Michaels,
I received your e-mail last week, stating that you will not require my services for the upcoming tax year.

D. This

came as a surprise to me, as I have alw

provided you with timely service. My records show that your company received a large refund from the government last year.
I understand that you, like many small business owners,

D. have been decided

to use a do-it-yourself tax kit this year. While this method may seem less exp

because it saves money on an accountant's fees, there are hidden costs. It takes a lot of time to gather all the data needed to prepare your own taxes. My firm, on
hand, already has this information on file, and we know the best ways to save you money on your taxes.
I hope you will think

D. after

your decision to forego professional accounting after services this year. If you do change your mind about this, I would be mo

happy to provide you with the same efficient and accurate service that I have in years past.
Sincerely,
Peter Jones
Peter Jones
21

P.O. Box 531, Perth 6000, W. Australia

"The Cloisters" International
Language and Cultural School
Mr. Sam Evans
Supervisor,
H.G. Language Institute
Tokyo,Japan
Dear Sam,
Thank you for your letter. Please find enclosed several of our brochures that may help you when counseling prospective students. We can
following courses.
English for Academic Purposes

D. restore

stude

For those who wish to continue their tertiary studies in Australia

Business English
For those who want intensive exposure to the language of the "market place"
English for Enjoyment
Less high-powered than the above, this course puts emphasis
Should there be anything

D. later

B. on

cultural activities and the language associated with them.

that you would like to know, please contact us anytime.

Kind regards,
(Miss) Eloise Webster
21

To: abereiko
From: senvp
Re: Great idea!
Reiko,
Thank you for your suggestion about

B. recycling

our unused computer equipment.

I just looked into the program you recommended in the Aoyama school district. After speaking with the principals of three different schools, I am confident that we
plenty

A. of

equipment that may be useful to students. Like you said, many of our computers are still in good working order even though they no longer fu

needs. In exchange for our computers, two of the schools have offered to advertise our company in their yearbook.
To thank you for taking this initiative, I have nominated you for Employee of the Month. There are no other

D. candidates

at this time, so you have a good ch

winning. This month's prize is a weekend for two at a ski resort in Hokkaido.
Good luck! Koji
23

Music Festival
To celebrate the 25th anniversary of ABC Times, we invite our readers to the
Our current

D. subscribers

D. valuable

Music Festival.

will receive two tickets for free.

New readers will receive one free ticket for the concert. The festival will

D. sponsored

by the National Magazine Association.

23

Dear Jim,
Chances are you would renew your

B. requirement

to Science Digest on the spot - if you and I were together when you opened this letter.

I bet you would, because we'd be talking about your interest in science - what you've been doing, what you'd like to do and what you enjoy most about Science D
You wouldn't have to think

C. duplicate

about deciding to make this first renewal notice your last.

After all, it's simply a waste of your valuable time for us to bother with more than one notice. To deliver the very best magazine to you, we need to plan ahead. Th
something you can appreciate with your love for science.
Likewise, we can't wait until after your Science Digest subscription expires to know if you'll be with us for the year ahead. Now's the best time to act.
Please return your renewal notice today and accept my thanks for making this first one your last.
Sincerely,
Robert Trueham
Robert Trueham
Editor
P.S. Why not renew for two or three years? You'll save now and lock in today's low
23

D. price

From: Jun Oh, Benefits Manager To: Marcus Mains

Re: Special Retirement Opportunity

Thank you for requesting information about the Early Retirement Program. Please review these requirements. If you qualify, act quickly. Applications are due Dec
Early Retirement Program
1. Employees must meet these

A. requirements

Be age 50 with 20 years of employment at this company.

OR have 25 years of employment at this company (age is not a factor). (Retirement funds are reduced by 2% for each year that you are under age 55.)
2.

C. Interested

employees should apply by December 1, 20_. The retirement program

B. w ill begin

on January 1, 20_.

3. Attend a workshop to learn more. E-mail my office to request the workshop schedule
Part VII

Which of the following is NOT part of the program? D Textbooks

When can students use the computers?

What are families of the students encouraged to do?
The word "siblings" in paragraph 3, line 3, is closest in meaning to
How long is Financial Success with Sonya Ozman on the air?
How many different shows about business are being televised in this schedule?
Which financial show is repeated on the same station?
Which station shows only business programs?
The word "Unit" in line 3 of the first box is closest in meaning to
What form of payment is NOT accepted by the dental office?
If a patient has an emergency on Saturday morning, what number should he call?
What will Jim Wilson do this afternoon?
How much will Jim Wilson pay for his appointment today?
What day of the week will Jim Wilson's next appointment be?
How many days will Akiko stay in Melbourne?
When will she be in Hong Kong?
What company does Mr. Andrews work for?
Where will Akiko be when she receives the photos?
When will Akiko call Tamako?
What was the world population in 1950?
In what year did the population reach 4 billion?
When was the population under 2 billion?
Who would most likely read this announcement?
Which of the following could be one of the products?
What kind of job is Joe applying for?
What should job applicants send to Ms. Ahmad?
Where does Joe work now?
How long has Joe had his current job?
What field is Joe's college degree in?
What kinds of items are on this list
What do the titles deal with?
How is the list organized?
Who offers the advertised parties?

D
A
B
B
C
A
B
C
A
A
B
B
D
B
D
A
C
B
C
D
A
B
C
D
A
C
D
D
A
B
A
B

Anytime they wish

Become involved
brothers and sisters
One hour
Six
Business Week in Review
BPL
Department
Cash
555-9754
Attend a meeting
$40
Friday
Two
May 20th
BelAir Corporation
Darwin
May 19th
2.5 billion
1975
In 1900
Health-care professionals
Blood-pressure monitors
Customer account representative
A rsum
For a mail order company
Five years
French
Books
Crafts
Alphabetically
An art center

What is NOT being promised for parties?

What is required to hold a party?
Which is true about Althea's brother?
What is Althea unsure of?
What does Kathy NOT need in order to apply for this job?
Why does Althea think Kathy is suitable for this job?
What advice does Althea give that Kathy must ignore if she wants the job?
What can be said about the writer of this e-mail message?
What is a cause of the price increase?
The word "cursory" in paragraph 2, line 2 is closest in meaning to
Where is this e-mail message most probably being sent?
What is this article about?
Where does the writer assume the readers may have old issues of this magazine?
Which is the most valuable issue of this magazine?
What does this passage explain?
Why is this Typing Basics lesson important?
Who would find this information valuable?
What method of subscribing will allow people to pay by check?
How much will be refunded in the event of a cancellation?
Why has Mr. Bauer written this memo?
How do people borrow supplies from now on?
What is the exception to the rule that says people must print on both sides of office paper?
Why is it necessary for the holder to have such a card?
When does the employee most likely receive this card?
Why did Ms. Degenaro write the letter?
What job does Mr. Sachimoto offer to Ms. Degenaro?
Where did Mr. Sachimoto go to graduate school?
Who is Ms. Rogers?
What should Ms. Degenaro take with her to the interview?
Who will read this memo?
Why must visitors not be alone?
What must visitors do when they arrive?

C
C
B
A
B
C
D
C
D
C
C
D
B
A
D
B
A
A
C
B
A
C
C
C
C
D
A
C
C
B
C
D

Adventurous
Parents' approval
He is getting married.
Whether or not Kathy still needs a job
A vehicle for making deliveries.
Kathy has two years' experience working in a pharm
Attach her rsum to her e-mail
He is an exporter of coffee
Increased shipping costs
quick
To Europe
The monetary value of old covers of Movie Goer M
In the basement
The premier issue
A computer typing tutorial
It explains how to type
Novice typists
In person
90% of the value of undelivered issues
To advise of new regulations that will save the com
By clearing them with Dave Smith
For official business correspondence
To enter the premises outside of regular hours
When the employee starts work with the company
To apply for a job
Administrative assistant
Pitt University
Mr. Sachimoto's assistant
Her college transcripts
Company employees
Company projects are confidential.
Sign in

How will employees know when their visitors have arrived?

The word "escort" in paragraph 2, line 4, is closest in meaning to
Why did Maria post this notice?
According to Maria Rhodes, who is responsible for the problem that occurred on Sunday night?
Who did Barbara Reynolds ask to cover her shift?
According to Reynolds, how could this problem have been avoided?
What did Barbara Reynolds decide to do after the notice was posted?
How many teachers responded to the survey?
What was the reason given most often for the lack of computer education in schools?
Which of the following do teachers consider the least problematic?
Why did fewer people go to movie theaters this year?
Who is Perry Scott?
By how much does Alexia want to increase snack prices?
What does Alexia suggest giving to online ticket purchasers?
On which day does Alexia want to offer cheaper tickets?
What is this announcement about?
How much will this service cost the employees?
What does the memo concern?
What will happen to handwritten requests?
The word "approved" in paragraph 1, line 9, is closest in meaning to
What will happen to approved requests?
Where would this form most likely be seen?
What would happen if the reader were dissatisfied with the newspaper?
Which type of charities does the newspaper support?
What is this article about?
What is an example of a common outside source?
According to the passage, what do firms use to help locate applicants?
Where does Marjorie work?
To which department should Olga take the Arabic books?
Why should Olga put a sign on a door?
Why does Olga need a library directory?
What does Hussein plan to do tomorrow?

B
A
C
C
D
B
B
C
D
C
C
A
B
A
D
B
B
C
A
D
C
A
D
C
B
A
C
A
D
C
A
C

The receptionist will call the employee

accompany
Red Roosters lost business on Sunday night.
Barbara Reynolds
A new employee
If management had been on duty last week
Quit her job
43
Expense
Fear of computers
It costs less to watch DVDs at home
A movie theater owner
30%
Drinks
Thursday
Massages
They pay nothing.
Supply requests
They will not be accepted.
accepted
They will be forwarded to Accounting.
On a computer monitor
The subscription price would be refunded
Environmental concerns
Hiring employees
High schools
Newspaper ads
Level 1
Political Science
To inform people that Hussein can't give a presenta
She hasn't been working at the library for long.
Return to work

Which of the following best describes on-the-job training?

What is on-the-job training similar to?
According to the passage, what is the purpose of training?
What is the purpose of the document?
What was Josie's complaint about room service?
When did the customer originally plan to return the rental car?
Which of the following did the customer NOT specify in his inquiry?
Why did the customer most likely change the drop-off time?
What is HK Mobiles?
Which of the following does this customer require?
When will the interested parties be able to listen to the presentation?
Who will give the presentation?
What is the main purpose of the letter?
What did Mr. Porter include with his letter?
What is Mr. Porter's profession?
How many years of accounting experience must applicants have?
Which of the following is NOT required of applicants?
What are the benefits of a successful applicant?
What is PIU?
How can students get lectures from professors?
What is one advertised advantage of the programs offered by PIU?
How many times are the classes offered a year?
Which is the last day in 2006 to apply for classes?
What is this article mainly about?
Who made a comment on the new contract?
Which of the following was not a main point of contention regarding the contract?
What do some Torontonians want the city to focus on more?
Who was the party for?
When did Tom write the e-mail?
Why couldnt Tom attend the party?
How much money was raised for the gift?
What did Tom send to the party?

C
A
A
B
D
D
C
A
D
B
D
D
B
A
C
C
D
D
B
A
B
D
D
B
C
D
B
D
D
A
D
A

Common
An apprenticeship
To improve employee efficiency
To ask clients for advice in improving services
The service wasn't quick
On the morning of the seventh
The rental agency
To receive the 20% off discount
An agency near the Hong Kong Airport
A car seat for a small child
Immediately following the presentation
The CFO of the Atmel Corporation
To reject someone who wanted a job
His rsum
Accountant
10
A history of earning a high salary
Health insurance
It's an online university.
By the Internet
Free access without geographic limitations
Eight times
42309
A plan to ship garbage south of the border
The mayor of Toronto
How the garbage would be shipped
Reducing the amount of waste produced
Martha
Friday
He had an emergency.
$375
Money

What characteristic best describes Mr. Proctor?

In what does Mr. Proctor have previous selling experience?
Where might Mr. Proctor get a job?
Where does Mr. Goodwin probably live?
What does Mrs. Mangala manufacture?
The word "line" in paragraph 1, line 1, is closest in meaning to
Where will the jewelry be exported from?
Which of the following best describes Mrs. Mangala's gems?
What is the main idea of this exhibit?
For what is Realto Inc. thanked?
What is learned about the last year's seminar?
What is the purpose of this letter?
How can the customer complete the form?
Who did the customer speak with?
What is the most noticeable characteristic of the river?
What has been the outcome of the silting of Lake Maracaibo?
From what will this spray protect shoes?
How many times must the shoes be sprayed?
How long will the application last?
What is Ms. Makestos probably doing?
The word "competent" in paragraph 2, line 2, is closest in meaning to
How long did Ms. Makestos work at International Films?
What kind of letter is this?
What kind of business is BTC?
Which of the following benefits is NOT offered by BTC?
How did Bert Roberts get this form?
How many years of work experience does Bert Roberts have?
If Bert Roberts accepts a job with BTC, what will he probably have to do?
What job positions are opening up at Busta Movers?
What experience is required?
How should people apply for these positions?
What is the primary purpose of this article?

A
D
A
C
A
D
D
A
B
A
D
A
B
B
D
C
C
B
D
A
C
B
C
D
D
A
D
C
D
D
C
C

Congenial
Athletic equipment
Santa Fe, New Mexico
Australia
Jewelry
type
Sri Lanka
High-quality
Office furniture
Developing a new model
The participants couldn't register in advance
To ask for the customer's opinion
By going online
A Technical Support representative
Its color
There has been an increase in the risk of flooding.
Water
Two times
Half a year
Job hunting
skilled
Three summers
A letter of recommendation
An electronics company
Life insurance
He visited a website.
Seven
Move to another country
All of the above
It depends on the position applied for
Via the internet
To provide information on the state of the business

According to the article, why are so many businesses failing?

What is the Jakarta Economic Institute?
What company does J. S. Choi work for?
Who presented the award?
In which room was the reception held?
What time did the reception end?
What does Victoria Williams suggest doing next year?
Which of the following is NOT included in the extended package?
How will the ticket be sent to Mrs. Pricklie after she pays for it?
What is GamePro?
What is NOT included in the list of extra products that come along with each issue?
What information is NOT included in the first postcard?
What does William propose in his email to John?
What can be inferred from the passages?
What time did the meeting start?
What was the topic of the first report given?
How did people feel about the financial report?
Who spoke about technology upgrades?
How long did the meeting last?
What does the French Airline offer their passengers?
Why is Mr. Golden filling out the Lost or Damaged Baggage Report form?
What is NOT in his baggage?
What will make you NOT eligible for the damaged baggage service?
What is described about Mr. Golden's baggage in the form?
Why did Kim write this e-mail?
Why did Choi feel that he was being underpaid?
Why can't Kim give Choi a higher salary?
What position did Choi hold at Geum Jewelers?
What does Choi say he might do next year?
What do these TV listings feature?
What begins on TV at 2:00 P.M.?
Which station would someone who has money to invest watch?

C
D
B
C
A
D
D
A
C
D
B
B
C
C
B
B
C
C
C
C
D
C
D
A
A
D
C
A
A
B
A
D

Declining sales
A government-sponsored research group
B. J. Technology
Kazadi Koite
Room 1
10:00:00 SA
Reserving a different room
A translator
By mail

Membership card
The email address of the subscription department
To subscribe to a magazine together
William Lee paid $49.97
9:00
Management changes
Happy
Madeira Jones
3 hours
They offer free search and delivery of baggage in ca
A passport
It is a medium-size bag.
He was responding to Choi's request.
He was doing the work of two people
Geum Jewelers had low sales this year
Sales supervisor
Apply to be Geum Jewelry's marketing director
Business programs
Business Today
Ch 20

Which position is being advertised?

Which is mentioned as one of the manager's jobs?
Which is NOT stated as a requirement?
What does the company offer successful applicants?
The word "experienced" in line 1 is closest in meaning to
Who must attend the seminar?
Where will the seminar take place?
What is this chart used for?
What does the manual advise if the picture is all white?
When should the tuning be adjusted?
Who would be the most qualified for this position?
Where would this information most likely appear?
Who is the construction manager at the National Bank?
What is special about the products at Green Construction?
How much does Green Construction charge for shipping on orders over $10,000?
What is the price for a carpet that is not environmentally friendly?
What is the price of one regular light?
What kind of document is this?
Where could Ms. Henderson be employed?
Where did Ms. Henderson do her Ph.D.?
What is the purpose of this letter?
Where are they going to have a dinner?
Where is Ms. Price staying?
Where will Ms. Price and Ms. Hayward meet?
What is Ms. Price requested NOT to do?
What is the cost of sending a twelve- gram letter to South Africa?
How much would an aerogramme to Asia cost?
How much will a Y110 letter to Europe weigh?
What kind of room was reserved?
Which of the following is NOT included in the price of the room?
How did Mr. Peterman make a reservation?
Where can the patron receive more information?

C
D
B
D
B
B
C
A
B
D
C
A
A
B
B
B
B
C
B
B
D
D
A
C
A
C
B
A
C
D
A
B

A training manager
Organizing seminars
Communications skills
A competitive salary
skilled
Everybody in the Finance Office
In conference Room 5
To determine a problem with a TV
Adjust the brightness control
When there is noise but no picture
A secondary school advisor
In a newspaper
Sevil Tuncay
They don't harm the natural environment.
7%
$300
$50
A resume
In an educational institution
U8C, Vancouver

At the Tinker Creek Hotel

At the South St. entrance
Take her pets into the Arts Center
130
90
25 grams or less
A double
Dinner
By fax
By visiting the museum's homepage

Which of the following is NOT offered by the museum?

Where will the exhibition be held?
What type of announcement is this?
Which of the following people would be most interested in this announcement?
When do the experts predict the peak of the recession will be?
What is NOT a cause of the predicted recession?
What is NOT a predicted outcome of the recession?
Why is the company making job cuts?
The phrase "to the bone" in paragraph 2, line 7 is closest in meaning to
What is the purpose of this notice?
What should tenants do if they hear the fire alarm during 8:30 and 10:00?
Who should attend the meeting on Thursday?
Where will the meeting take place?
When will Mr. Richards go to Sydney?
Who worked on a report with Mr. Richards?
What will Mr. Richards leave for Ms. Santelli?
What is the purpose of the first passage?
In which hall would you meet with an Honors College advisor?
What should students who cannot make it to introductory sessions do?
Which one describes the student's emotional state in the email most accurately?
What is NOT true about the student?
What is the average cost of an apartment with two bedrooms and two bathrooms?
Which of the following is NOT true about the table?
For whom is the table intended?
Who is most likely to be interested in the workshop?
What cannot be learned from the workshop?
What kind of additional benefit are employees to be given?
How many vacation days will an employee of 12 years receive?
Who will NOT immediately benefit from this increase?
Why did Mr. Schmidt write the letter?
How long has Mr. Schmidt been banking at Union Bank?
Where can Mr. Schmidt find the information he needs?

D
C
B
D
A
B
D
D
A
A
C
C
A
B
D
A
B
B
B
B
A
C
A
C
D
B
A
D
A
D
D
B

A lecture by local poets

In the newly opened section of the museum
A job announcement
This October
Major companies

As much as possible
To let tenants know that the fire alarm system will b
Continue with their usual activities
Department members
In a conference room
Thursday

Information about the budget

To find students among juniors to join Honors Colle
Eustace-Cole Hall
You can go on the internet to make an appointment
He is very anxious that Prof. Cogner will not accept
He had to miss two months of school for working
$785
It is based on data gathered eight years ago
Long-term visitors to the Phoenix
A person interested in starting a business
How to deal with legal issues
More vacation time
18 days
New employees

In a booklet of bank rules

What is probably Elena Ugarte's job?

What did Ms. Ugarte enclose in the letter?
Where would this notice most likely be found?
What is this notice concerning?
What is the reader NOT asked to do?
A passenger traveling in which of the following would read this bulletin?
For which of the following are reservations required?
According to the passage, which of the following have dining cars?
The word "Additional" in paragraph 3, line 2, is closest in meaning to
According to this report, what should be done in moderation?
What are people advised to do to help their work-related stress?
According to the report, what should one do when dieting?
Why was this letter written?
What does the writer of this letter hope for?
Where would this letter be most likely to appear?
What is the parent giving permission for the child to do?
What is the $5 fee for?
What type of chart is this?
What was the decrease in mineral processing equipment?
Which product saw the largest increase in shipments?
Who is sponsoring this event?
Where should one write for more information?
Who will attend this trade fair?
Who is the former CEO of the company?
Why did the Board reject the offer for the company to be acquired?
What is Pamela Lopezs job?
What time did Pamela Lopez call Harry Pak?
When does Harry Pak want to start his trip?
Which hotel does Harry Pak want to stay at?
When will Mr. Pak take a vacation at the beach?
Why did Jarek Cichy send the fax?
When will Jarek Cichy return to the office?

A
B
D
A
D
D
B
B
B
C
D
C
A
C
B
D
A
B
B
A
D
A
B
C
D
C
C
D
A
C
B
A

Customer service representative

A copy of a page
In a hotel room
Conservation of water
Return the questionnaire promptly
Train
First-class car
Trains with first-class cars
Extra
Exercising
Enjoy their job
Eat a regular balanced diet
To show appreciation to long-term employees
A growth in club membership
In a company newsletter
Go on a field trip
Insurance
An industry report
4 percent
Portable crushing machinery
Baltimore
Oil and gas executives
Roger Clark
Travel agent
0,46875
The Grand Hotel
Next month
To recommend someone for an award
The day before the party

What is the purpose of the party?

Who will receive an award?
Where does Basia work?
What was the problem at the Stummering Corporation?
How many times was the average employee late?
What did employees who were on time receive?
The word "replicated" in paragraph 2, line 10, is closest in meaning to
What is being announced?
When will food be served?
What is the purpose of this letter to Mr. Campbell?
How many children, at a minimum, must be booked together for the camp in order to qualify for a discount?
Which of the following is NOT a benefit of the program?
Why are Ping and Gertrude going to a restaurant tomorrow?
How many people want to ride with Ping?
What time does Gertrude want to leave for the party?
Who will receive a digital camera?
Why will Rae give money to Gertrude?
What is the primary focus of this passage?
Which of the following statements is true?
This finding is true for what other markets?
Who would be most interested in obtaining the ratings of insurance companies?
Which of the following is NOT true according to the article?
What is mentioned as the advantage of using insure.com?
Why has this e-mail been written?
Which is being automatically deducted from Carl Smith's payroll?
Who wrote this e-mail?
What is the main purpose of the letter?
Which of the following would Mr. Thompson like to improve?
According to the letter, which of the following is NOT true?
What is Mr. Thompson's profession?
What is the purpose of Mr. Phillips' letter?
What do you know about the Wireless.com Company?

A
C
C
B
A
B
A
B
B
A
C
B
C
C
A
D
B
A
A
D
B
B
D
A
D
A
A
B
D
A
D
B

To honor all company staff

Anezka Novotna
In the Marketing Department
Absenteeism
Three times a week
A cash award
copied
A gathering for managerial employees
At 12:10
To confirm the children's enrollment
3
It's free
For a retirement part
Three
5:45
Samir
To pay for the gift
Financial informational flow
Baltic stock markets follow international markets.

Potential policy holders

It is best to contact the insurance companies directly
It is convenient to use
To inform of an error
A technical support worker
To submit a report
Employee performance
Ms. Guess didn't complete the project.
Lawyer
It sells mobile phone attachments.

How did Mr. Aljouney's response to the letter?

What is NOT one of the products Standing Mobile Technology is producing?
Which of the choices is true about the accessories?
According to the ad, what will the new office assistant have to do?
What kind of computer program does Lu Wang know how to use?
What kind of job does Lu Wang want in the future?
What is Lu Wang doing now?
What has Lu Wang enclosed with her letter?
What kind of company is DynaBold?
What did DynaBold develop?
How does the company maintain its ATMs?
Who is ordering office supplies?
What kind of filing cabinet does the caller want?
Where are the ink cartridges now?
When will the table arrive?
What will Alonya do tomorrow?
Who is the audience for this advertisement?
What is offered in this advertisement?
What is Mr. Takubo's job?
What kind of office does Ms. Choi want?
What is the rent on the State Street office?
When will the State Street office be available?
What time does Mr. Takubo want to meet with Ms. Choi?
In line 2, the word "recruiting" is closest in meaning to
Which of the following is part of the job description?
Which of the following is a requirement for employment?
Which of the following is NOT necessary to apply?
What should you do to call someone in another city?
If you dial 9-567-555-1014, what information can you find out?
How can you ask someone to clean your room?
Where would this information probably be found?
What is NOT given as a benefit of the product?

B
B
C
D
C
A
B
A
A
B
B
B
D
A
D
C
C
C
C
D
D
C
C
A
B
B
D
D
A
B
C
C

He is excited to sell products to Mr. Phillips.

Earphones made by Sennheiser
Phone cover costs less than $25
Word processing
Architect
Taking a university class
Her rsum
An ATM manufacturer
New investment methods
Through a 24-hour service program
Marina
Moscow
Leave on a trip
Electronics wholesalers
Magazines
Real estate agent

By the end of this month

0,458333333
hiring
Supervising research
Medical board certification

Which bus to take downtown

Dial 3
In a product package
It improves screen contrast

Who is Hugh Clifford?

When do the watering restrictions begin?
What does Donaldson NOT want to do?
What would happen if Donaldson got caught watering on April 15?
What does Donaldson suggest doing next Saturday?
What is being advertised?
When is the deadline to purchase the tickets?
How can interested people get information about the special fares?
Who can get free soccer tickets?
How can they get the tickets?
What is the main focus of this passage?
What is One-Call?
What do rescue agencies and pipeline companies coordinate?
The word "dispatched" in paragraph 2, line 4, is closest in meaning to
Why was a request made to reschedule the event?
When will the tournament be held?
What is being advertised?
Where would the notice most likely appear?
What is NOT included in the Basic Features Package?
What is the cost of a basic model suite with a basic package?
How much does the advertised condo cost?
Where would this passage most likely appear?
When will the payment made over the phone on Friday be applied?
What is true about the satellite service?
What time does the earliest train arrive in Kohlberg?
How long is a nonstop trip between Mitteldorf and Kohlberg?
Which train does Ms. Heinz plan to take on Tuesday?
How much will Ms. Heinz pay for her round-trip ticket?
When does Ms. Heinz want to arrive in Mitteldorf on her return?
What is true about the two e-mails?
What is one of the problems they are experiencing?
When will they provide the brochures to their clients?

B
B
C
B
B
A
C
D
B
C
A
D
C
C
C
A
D
C
C
A
D
C
C
C
D
B
C
D
D
B
C
D

The owner of a sprinkler company

Next Monday
Send secret numbers via e-mail
He would have to pay $50
Going bowling
A travel product
November 1
By visiting the website
People who work for Tom
Send an e-mail to Gloria
Safety
Emergency readiness
sent
To include more teams in the event.
May 30th
In a local newspaper
Washer and Dryer
$500,000

Credit card statement

Monday
A customer can cancel the service only after a certa
Four hours and twenty minutes
0,34375

They share information about their business.

The printing company hasn't finished printing the b

What does Aaron plan to do?

Which of the following describes their job correctly?
For whom is this information intended?
The word "abundance" in line 4 is closest in meaning to
What may cause changes in hotel prices?
What can a traveler get by booking a room online?
What is the main idea of this passage?
Which of the following is NOT a method used by the EU to diminish the U.S. market?
According to the passage, which of the following is true?
Where will Mr. White have lunch?
What is scheduled to take place in the Nardizzi?
According to the passage, why was the plant shut down?
What was the function of the plant?
What is the purpose of the e-mail?
What is the e-mail mainly about?
What is NOT listed in the guide?
What is correct about the upcoming Expo
What happens if a client cancels his/her contract 3 days before the Expo?
Where is AeroSys based?
According to the passage, what will be provided by the agreement?
Which of the following is NOT a part of this agreement?
How many ways can you buy merchandise at "Trendy Male"?
If you buy a shirt on sale for $46.00, how much will you pay for another, similar shirt?
How long will this offer last?
Where would this letter most likely be found?
The word "sophisticated" in line 2 is closest in meaning to
What must the user do for trouble-free operation?
What was NOT covered at the meeting?
Who is responsible for upgrading the computers?
What has the school received from the government?
Who is responsible for accepting new students?
What is the main topic of the press release?

B
D
D
D
A
B
C
C
C
B
B
B
D
D
C
B
C
B
C
B
D
D
B
C
A
B
B
D
B
C
A
D

Fax a promotional flyer to clients

Travelers
great quantity
The seasons
Lower room prices
The EU aviation industry is changing
Restricting routes
Foreign airlines are gaining strength.
In Casa Giovanni
A welcoming event
It was unhealthy

Few modifications for the upcoming Expo

Eligible persons who can come to the Expo
The products clients wish to install must be approve
The client must pay $700
In Berlin
A satellite system
Ticketing service
$23.00
Twenty-one days
In a microwave manual
advanced
Follow instructions
Mr. Gerard
An increase in funding
Mr. Asari

How many manufacturers are expected?

What is on display at the Convention Center?
How does Mr. Bikowski's present salary compare to his salary at his previous job?
According to the article, why did Mr. Bikowski stay at his new job?
What is the report about?
What would the "paperless office" have done?
How many survey participants invested in gold this year?
Why are three categories on the table missing numbers from last year?
Which types of investment does Mr. Grimaldi want to advertise?
Which types of investments does Mr. Grimaldi want to discuss with Ms. Young?
Why was the construction of office buildings changed?
The word "severe" in paragraph 3, line 5 is closest in meaning to
What unexpected problem has this caused?
What illness increased among workers in these buildings?
What is the purpose of the notice?
What is a stated advantage of volunteering?
What is the main purpose of the e-mail?
Where did Ginny Williams work in the past?
What is Ginny Williams asking the museum to do?
What device are these instructions for?
What should you do if the battery is not charging?
What should you do if the device fails to charge properly?
Which department does this communication concern?
What does the writer ask the readers to do?
The word "committed" in line 12 is closest in meaning to
Why have the meetings been scheduled for fall?
Where would the following information most likely appear?
What is the main idea of this passage?
The word "complicated" in paragraph 1, line 11 is closest in meaning to
What is Ms. Montague informed of in this letter?
What does the writer want Ms. Montague to do?
What is the purpose of the first notice?

A
A
A
B
C
A
B
C
D
A
C
A
D
A
A
C
B
C
D
C
A
B
A
C
B
D
A
B
A
B
D
C

1,3
High-technology products
It is $100 less a week
The new job is less stressful
The "paperless office"
Preserved resources
625
Real estate was not divided into two categories last
Gold, IRA 900's, and real estate
To reduce energy consumption
extremely bad
More workers take sick leave.
Headaches
To seek volunteers
Invitations to exhibit openings
To ask information
For a museum
A cell phone
Check that the battery is connected to the charger
Get in touch with the place you bought it from
Administration
Complete a schedule form
previously scheduled
In a daily newspaper
Havaria's tax system needs to be changed
complex
The employees arrive late for work
Revise the bus schedule
To give information on the Community Center

Which service does the Community Center offer?

What is true about the Community Center?
Which Monday can people reserve at the Community Center?
When is the Community Center closed?
Who is this notice aimed at?
What kind of event does it advertise?
What should you do if you want to attend the event?
Why does Lim apologize in his e-mail?
How does Lim plan to get to the hotel from the airport?
What type of travel was booked?
How does Lim's reservation differ from the original ad?
How was this trip paid for?
What kind of material does Jeebus Corporation need help producing?
How many words must writers and editors produce in a month?
What kind of staff is NOT specifically mentioned as required at the future partner company?
Who decided that Michael O'Brien should be released from prison?
What had Mr. O'Brien been convicted of?
The word "commit" in line 4 is closest in meaning to
What is upsetting Mr. O'Brien?
What is being advertised?
What is guaranteed by the company?
Where do subscribers have to pay with US dollars?
How much does it cost to subscribe for 6 months in Indonesia?
The word "issues" is closest in meaning to
Which industry is this advertisement intended for?
What does this company do?
What is this article about?
According to the passage, why are products packaged?
What happens to most packaging?
Which will NOT be provided to customers?
What will happen if customers join the Members' Club?
What do people have to do to receive information?

D
A
B
B
B
C
D
A
D
A
C
A
B
D
A
B
C
D
A
B
D
B
C
D
B
C
D
B
B
B
D
A

It is downtown
A Monday in July
Christmas Day
Home owners
A lecture
A black-out period changed his travel plans
He will be picked up.
A business trip
He switched to a double room
With travel points
Printed information
Communications representative
A group of judges
Spying on other companies
carry out
He has to pay back money to the prison
Subscription service
Hong Kong
260 US dollars
Oil
Improves technology drilling
For attractiveness
It's discarded
Free upgrade
They will receive a coupon.
Enter an e-mail address

Where are reservations NOT required?

When is a fee charged?
Why would a train shorten the amount of time it spends in a station?
What is the letter mainly about?
What can you tell about Mr. Pulse?
What is the result of Wig Hair company failing to deliver the products?
When was the order placed?
What is most likely to happen in the future?
Why would a person use the tissues?
What is the stated purpose of this scheme?
What is the Hoekland Foundation?
What is the focus of this information?
What is the maximum number of days it will take to get a refund?
What can the customer do to expedite the exchange process?
Where can you go to send e-mail?
What is one thing you cannot do at a Business Center?
What is available in all the terminals?
What does Ari Gupta do for a living?
When did Mike Wallace pay his bill?
How much did Mike Wallace add to his bill for the late fee?
How does Mike Wallace feel about Gupta's new payment plan?
When can Gupta access her funds?
For whom is this letter intended?
What is the letter about?
According to the insurance company, what kind of accident did Mr. Fredericks have?
What is the main topic of the article?
According to the article, which of the following is used the most?
The word "medium" in paragraph 4, line 3, is closest in meaning to
Which of the following is NOT given as an example of actions?
What can you do at the job fair?
Where will the job fair be held?
How long was the shipment in transit?

B
C
B
C
D
A
D
C
B
B
A
B
A
B
D
B
C
B
D
A
A
B
D
A
C
B
A
B
C
B
A
A

In some coach cars

When reservations aren't canceled
To maintain its schedule
Asking for money back for products ordered
He is upset for not receiving the products.
He lost a few customers
September 13th
He will not buy any of Wig Hair products.
To prevent the ink from spreading
To allow the recipient to see the contents at once af
An economic development
An announcement of the Hoekland Foundation's pu
7 days
Place a new order
Send a fax
Transportation
She is a writer

$19.70
He thinks it is convenient
After the money processes out of her client's accoun
Insurance claim refusal
His house was flooded
Communication
Words
method
Television
Meet potential employees
In the convention center
3 days

Why did Mr. Simpson write the letter?

How much does a model D computer stand cost?
How many watercoolers did Mr. Simpson order?
What happened when Mr. Simpson called the Customer Service number?
What is being announced?
How often is the training program held?
What is a requirement to attend the workshop?
Why won't Mr. James speak tonight?
What will happen next Monday?
Where should one send reservations?
Who should contact Dr. Srivastava?
What amount did Ms. Ireland pay to attend the seminar?
What does the writer of the e-mail message recommend?
How will other employees probably be trained?
What kind of firm is hiring?
Which of the following is NOT mentioned as a qualification?
What kind of applicant would be most attracted to this job?
The word "automated" in paragraph 5, line 2, is closest in meaning to
Why is Luis going to Greendale?
How long will Luis be in Greendale?
How much are the hotel suites that Roberto recommends?
Where are the hotel suites that Roberto recommends?
According to his letter, what will Roberto do during Luis's stay in Greendale?
What is the first letter about?
What is NOT true about the conference?
hat should Mr. Passon do in order to get catering?
What is NOT one of Mr. Passon's questions?
What is Mr. Passon's big concern?
Why must employees give up two days' pay at this time?
What is causing this budget crisis?
How will the days be taken off?
Where would this advisory most likely appear?

A
B
B
D
D
C
A
C
B
B
A
B
C
B
D
C
B
D
D
D
B
C
D
B
C
D
D
C
C
B
A
D

Because he received the wrong order

$75
One

A training workshop
Once a month
Prior registration
The auditorium is closed for repairs
There will be a new talk
To the Hall of World Cultures of Knotty Pines
Potential society members
$35
That the company buy the kit
In-house
A law firm
A law degree
An accountant
mechanical
To work
Three months
$1,200
In the North End
Go to the beach with him
Ms. Alicia is informing a client about their arrangem
The conference will be held in LA, CA.
He must ask Wise Conference Center staff for it bef
Entertainments like movies for families
He wants the handicapped people to enjoy the confe
To end a budget crisis in this fiscal year
There is a shortage of $13 million.
Employees will arrange days off with their supervis
In a travel guidebook

What should travelers do if staying in a country for a month?

If border officials do not stamp the passport, what should a traveler do?
The word "ensure" in paragraph 2, line 1, is closest in meaning to
Why are these residences called "apartment-hotels"?
Who would be likely to use an apartment-hotel?
What is NOT mentioned as an advantage of apartment-hotels?
How do apartment-hotels compare with standard hotels?
Where would you find these instructions?
Where would you find these instructions?
The word "condition" in line 5 is closest in meaning to
What will happen if you return a product before thirty days have passed?
When should Mr. and Mrs. Thomas tell the hotel if they want to change their room reservation?
When will Mr. and Mrs. Thomas find out the complete tour schedule?
The word "distributed" in paragraph 2, line 4, is closest in meaning to
Who wrote the letter?
What is this advertisement promoting?
How long does it take to use the kit?
What problem does the product solve?
The word "drive" in paragraph 3, line 2, is closest in meaning to
According to the passage, who will be most affected by this change?
According to the passage, what rate do most direct-marketing companies use?
What are the catalog houses in this report?
Who will has been asked to attend the meeting?
Who must attendees contact prior to the meeting?
Why did David Bikowski leave his job?
How does Mr. Bikowski's present salary compare to his salary at his previous job?
According to the article, why did Mr. Bikowski stay at his new job?
Who will receive these plumbing parts?
How will the order be paid for?
Why did Lyle Jenkins send this letter?
What is Mr. Wellsley's occupation most probably?
Where does Joey Farina work?
When does Joey Farina want his order delivered?

A
A
C
A
C
C
D
B
C
A
C
C
B
D
B
B
A
D
A
A
C
B
C
C
D
A
B
C
A
C
B
B
D

Register with their embassy

Request that it be stamped as soon as possible
make certain
They have characteristics of apartments and hotels.
An engineer on a ten-week project away from home
They are centrally located
They are less expensive for a long stay
Enclosed in a package
Hanging up in a post office
Fitness
You will get all your money back
Before they arrive at the hotel
During dinner at the hotel restaurant.
sent around
A travel agency employee
Shoe cleaner
Two minutes
Keeping white shoes white
force
Direct-marketing companies
Third class
Direct-marketing companies
Vice presidents and general managers
Their staff at other offices
He was laid off
It is $100 less a week
The new job is less stressful
Richard Burke
The check is enclosed with the order.
To follow up on a new deal
Manager of a uniform manufacturing firm
At a seafood restaurant
April 16

How long did it take Joey Farina's letter to reach Sandra James?
What did Joey Farina forget to include in his purchase order?
What is the usual shipping and handling fee charged by Super Seafood Suppliers?
What change is announced in the advertisement?
What is NOT promoted in this advertisement?
What is the problem?
When should the thermostat be turned off?
The word "adjust" in paragraph 2, line 1 is closest in meaning to
What should Mr. Gomez do?
What is the purpose of the notice?
For whom is this notice intended?
What is the purpose of the memorandum?
Which holiday season is James Rotner referring to?
What will be the main subject of the meeting?
Why will Rachel Cooper not be able to attend the meeting?
Why does Rachel Cooper think it will be hard to find other suppliers?
When is the report needed?
Who wants the report?
Which of the following can be accessed with the DEXREADY CD-ROM INDEXES?
Who could benefit most from this index?
How many centers does the company operate?
What is NOT stated as a requirement?
When is the deadline for the position?

A
C
D
C
C
A
C
B
C
C
D
B
C
D
B
C
B
A
B
D
B
C
B

1 day
An express service charge
10%
The restaurant buildings have been remodeled.
The efficient service
Someone keeps turning off the thermostat.
Never
change
Leave the thermostat alone
To promote programs of the museum
School teachers
To call a meeting
Christmas
Discussing new suppliers and the company's compe
She has to go see the doctor
The holiday season is too close
January 6
James Bryant
Pacific Rim economic news
Government policy advisors
Over 50 centers
Prior experience
July 10