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Chapter Quiz

This activity contains 26 questions.

Planning, organizing, staffing, leading and controlling represent


the:

Globalization movement.
Management process.
HR management function.
Results of competition.

The bottom line of managing is:

Getting results.
Doing everything right.
Exerting authority.
Motivating subordinates.

Which of the following is not a right bestowed by a manager's


authority?

Directing the work of others.


Make decisions.
Give orders.
None of the above.

A(n) _____ manager is always someone's boss and issues


orders down the chain of command.

Human resources
Staff
Line
Functional
HR's employee advocacy role includes all the following except:

Defining how management should treat employees.


Creating a learning organization.
Implied authority, functional control, line authority.
Coordinative function, service function, functional control.

The tendency of firms to extend sales, ownership and


manufacturing to new markets abroad is:

Competition.
Exporting jobs.
Non-traditional trade.
Globalization.

Increased globalization results in:

Technological advancements.
Non-traditional jobs.
Increased competition.
Reduced competition.

Negative results of increased globalization are:

Technological advancements.
Changing demographics.
Exporting jobs.
Reducing costs.
The knowledge, education, skills, and expertise of workers is
collectively known as:

Demographics.
Human capital.
Human resources.
Human diversity.

A company's _____ is its plan for balancing internal strengths


and weaknesses with external opportunities and threats.

Demographics.
Diversity.
Strategy.
None of the above.

Human resources creates value for the firm by:

Engaging in activities that produce needed employee behaviors.


Measuring employee behaviors.
Utilizing an HR Scorecard.
Measuring outcomes of employee behaviors.

Planning, organizing, staffing, leading and controlling are


elements of the management process.

True
False
Failing to motivate subordinates can prevent getting desired
results despite brilliant plans and building modern production
facilities.

True
False

Managers who are in charge of accomplishing the


organization's basic goals are staff managers.

True
False

HR managers usually exert line authority, staff authority, and


functional control simultaneously in an organization.

True
False

The heart of an HR manager's job is playing an employee


advocacy role.

True
False

Ensuring that line managers implement HR objectives, policies


and procedures is achieved by HR managers exerting line
authority.

True
False
Globalization is partially responsible for firms increasingly using
non-traditional workers.

True
False

Human capital refers to the costs incurred in hiring and


compensating qualified workers.

True
False

A plan for balancing internal strengths and weaknesses with


external opportunities and threats is a firm's strategy.

True
False

An HR Scorecard lists the proficiencies HR needs to implement


the firm's strategic plan.

True
False
What a supervisor can and cannot say and do when a union is
organizing its employees are governed by equal employment
laws.

True
False

Explain how an HR manager is imbued simultaneously with line


authority, staff authority, and implied authority.

To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.

Describe how workplace environmental changes are impacting


the HR manager's role in the workplace.

To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.

Describe the proficiencies needed by today's HR managers.

To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
Log on to HR.Com's website at http://www.hr.com. Complete
the registration to obtain a free membership, which gives you
access to the firm's research materials and services. Select the
COMMUNITIES tab, then select two articles from the list that
relate to HR's role in the strategic planning process. Write a brief
summary of each, expressing your personal opinions on their
applicability to the modern globalized workplace.

To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.

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Management, 11/e
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Date/Time May 7, 2009 at 10:45 AM
Submitted: (EDT)

1. Planning, organizing, staffing, leading and controlling represent the:

Your Answer: Globalization movement.


Correct Answer: Management process.

Incorrect. Globalization is the tendency to move manufacturing and


markets abroad.

Be cognizant of the basic functions that all managers perform.

2. The bottom line of managing is:

Your Answer: Getting results.

Correct. Managers get these results through people.


3. Which of the following is not a right bestowed by a manager's
authority?

Your Answer: Directing the work of others.


Correct Answer: None of the above.

Incorrect. Authority includes the right to direct the work of others.

Examine the definition of authority.

4. A(n) _____ manager is always someone's boss and issues orders


down the chain of command.

Your Answer: Human resources


Correct Answer: Line

Incorrect. HR managers are generally staff managers.

Review the aspects of line authority and of staff authority.

5. HR's employee advocacy role includes all the following except:

Your Answer: Defining how management should treat


employees.
Correct Answer: Creating a learning organization.

Incorrect. This is a part of HR's employee advocacy role.

Review HR's service functions.

6. The tendency of firms to extend sales, ownership and manufacturing


to new markets abroad is:

Your Answer: Competition.


Correct Answer: Globalization.

Incorrect. Competition is a result of this tendency.

Familiarize yourself with the changing environment of HR


management.

7. Increased globalization results in:


Your Answer: Technological advancements.
Correct Answer: Increased competition.

Incorrect. Technology is changing the nature of work.

Understand the effects of globalization on business firms.

8. Negative results of increased globalization are:

Your Answer: Technological advancements.


Correct Answer: Exporting jobs.

Incorrect. Technology is changing the nature of work.

Review the impact of globalization on the labor force.

9. The knowledge, education, skills, and expertise of workers is


collectively known as:

Your Answer: Demographics.


Correct Answer: Human capital.

Incorrect. Demographics denotes the age, sex, race, etc. of the


workforce.

Recognize the shift from manual and clerical workers to knowledge


workers.

10 A company's _____ is its plan for balancing internal strengths and


weaknesses with external opportunities and threats.
.
Your Answer: Demographics.
Correct Answer: Strategy.

This term refers to the characteristics of the firm's workforce.

Be aware of how a firm can maintain its competitive advantage.

11 Human resources creates value for the firm by:


.
Your Answer: Engaging in activities that produce needed employee
behaviors.
Correct. The company needs those behaviors to achieve its strategic
goals.

12 Planning, organizing, staffing, leading and controlling are elements of


the management process.
.
Your Answer: True

Correct. All managers perform these basic functions.

13 Failing to motivate subordinates can prevent getting desired results


despite brilliant plans and building modern production facilities.
.
Your Answer: True

Correct. A manager can fail to get results by not properly motivating


subordinates.

14 Managers who are in charge of accomplishing the organization's basic


goals are staff managers.
.
Your Answer: True
Correct Answer: False

Incorrect. Line managers are authorized to direct the work of


subordinates.

15 HR managers usually exert line authority, staff authority, and


functional control simultaneously in an organization.
.
Your Answer: True

Correct. HR managers exert line authority within HR, advise line


managers, and coordinate personnel activities.

16 The heart of an HR manager's job is playing an employee advocacy


role.
.
Your Answer: False

Correct. Assisting and advising line managers is the heart of the HR


manager's job.
17 Ensuring that line managers implement HR objectives, policies and
procedures is achieved by HR managers exerting line authority.
.
Your Answer: False

Correct. HR managers use functional control to achieve these goals.

18 Globalization is partially responsible for firms increasingly using non-


traditional workers.
.
Your Answer: True

Correct. Globalization is increasing competition, leading to efforts to


reduce expenses.

19 Human capital refers to the costs incurred in hiring and compensating


qualified workers.
.
Your Answer: True
Correct Answer: False

Incorrect. Human capital refers to the knowledge, education, skills


and expertise of workers.

20 A plan for balancing internal strengths and weaknesses with external


opportunities and threats is a firm's strategy.
.
Your Answer: True

Correct. The company's plan for maintaining a competitive advantage


is its strategy.

21 An HR Scorecard lists the proficiencies HR needs to implement the


firm's strategic plan.
.
Your Answer: True
Correct Answer: False

Incorrect. The HR Scorecard is a measurement system.

22 What a supervisor can and cannot say and do when a union is


.
organizing its employees are governed by equal employment laws.

Your Answer: False

Correct. Labor laws specify what supervisors can and cannot say and
do during union organizing efforts.

23 Explain how an HR manager is imbued simultaneously with line


authority, staff authority, and implied authority.
.
Your Answer:
jh

Authority is the right to make decisions, direct the work of others, and
to give orders. Line managers are authorized to direct the work of
subordinates and are directly in charge of accomplishing the
organization's basic goals. Staff managers are authorized to assist
and advise line managers in accomplishing these basic goals. The HR
manager carries out three distinct functions: (1) The HR manager
directs the activities of people in the HR department, thereby exerting
line authority; (2) The HR manager serves in a staff manager role in
assisting and advising line managers. HR assists in hiring, training,
evaluating, rewarding, counseling, promoting and firing employees
and helping line managers comply with equal employment and
occupational safety laws, and in handling grievances and labor
relations issues. (3) It exerts implied authority by having the ear of
management in areas like testing and affirmative action.

24 Describe how workplace environmental changes are impacting the HR


manager's role in the workplace.
.
Your Answer:
jh

Globalization is triggering changes in how firms operate and use their


HR departments. More globalization means more competition,
resulting in efforts to lower costs and make employees more
productive. Technological changes are changing the nature of work
and more employers are exporting jobs. Manufacturing jobs are
becoming fewer, while service jobs are increasing. More education and
skills are required of workers. Employers are using more non-
traditional workers. The workforce is becoming more diverse, and
getting older. HR managers must be adept at managing change,
adapting technology to their own operations. HR must create value by
producing employee behaviors the company needs to achieve its
strategic goals. It must measure employee behaviors and the
outcomes of those behaviors. HR managers must develop HR
proficiencies, business proficiencies, leadership proficiencies, and
learning proficiencies.
25 Describe the proficiencies needed by today's HR managers.
Your Answer:
.
nnb

HR managers must be more involved in partnering with top managers


in designing and implementing the company's strategies. They need
the following new proficiencies: (1) HR proficiencies, that represent
traditional knowledge and skills in areas such as employee selection,
training, and compensation; (2) business proficiencies that reflect the
new role of HR professionals in creating profitable enterprises that
serve customers effectively; (3) leadership proficiencies, the ability to
work with and lead management groups; and (4) learning
proficiencies, the ability to stay abreast of and apply new technologies
and practices.

26 Log on to HR.Com's website at http://www.hr.com. Complete the


registration to obtain a free membership, which gives you access to
. the firm's research materials and services. Select the COMMUNITIES
tab, then select two articles from the list that relate to HR's role in the
strategic planning process. Write a brief summary of each, expressing
your personal opinions on their applicability to the modern globalized
workplace.
Your Answer:
nghn

More than 1,000 articles are listed in the database, including articles
relating to creating HR's strategic plan. Note that other articles also
are available relating to other categories of the HR function. Such
articles may be useful for furthering your knowledge of the HR
function as you progress through this course, as well as in helping you
perform the functions of an HR manager in the workplace.

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