Bradley Kennedy

Kahla Moore
Andrew Lee
Erika Kabat
Score: 50/50

Setting: You are a middle manager in a private hospital. The hospital Board of Trustees considers the
hospital a service agency and wants additional focus on accountability, which the Board considers critical to
the success and sustainability of the hospital.
Issue: Currently employees are operating in silos, lack cohesiveness, exhibit distrust toward one another
and the management and do not always follow the hospital-established standard. Examples include not
always washing hands, not providing assistance to visitors and guests, not respecting privacy and
confidentiality, answering patient and guest's questions with "I don't know," and when asked to complete a
new task saying "Its not my job."
Assignment: You have been assigned the task of developing employee ownership and accountability, or
employee buy-in. You are to develop a health leader's plan for a team training developed to deal with the
specific issue above. Devise a plan for training this hospital team to cultivate employee buy-in. The team
must focus on superior performance and outcomes. Your plan must address the 8 team training principles
identified in the article by Salas, Granados, Weaver and King in this learning module.
Principle 1: Identify critical teamwork competencies use these as a focus for training.
Principle 2: Emphasize teamwork over task work, design for teamwork to improve team processes.
Principle 3: One size does not fit all. Let the team-based learning outcome desired, and organizational
resources, guide the process.
Principle 4: Task exposure is not enough provide guided, hand-on practice.
Principle 5: The power of simulation ensure training relevance to transfer environment.
Principle 6: Feedback matters it must be descriptive, timely, and relevant.
Principle 7: Go beyond reaction dataevaluate clinical outcomes, learning, and behaviors on the job.
Principle 8: Reinforce desired teamwork behaviorssustain through coaching and performance evaluation.

Task description

Educate employees on teamwork

project. Utilize team assessments to see
where employees fit into team

When /
where
task will
occur
Day one

Target
implementation
date

Initial and
date when
completed

Critical
Principle
Addressed

10/20/14

BK,EK,KM,
AL

Educate employees on how each

role/task impacts fellow employees,
health outcomes, and organizational
success
Perform team building activities to
demonstrate teamwork principles

Day two

10/21/14

BK,EK,KM,
AL

Day two

10/21/14

BK,EK,KM,
AL

2,4

Use team assessment feedback to give

personalized advice to employees on
teamwork strategy
Have employees complete teamwork
checklist during shift (must do 3 tasks as
a team)
Have employees complete surveys about
the teamwork project to collect
feedback
Have 15 patients complete patient
satisfaction surveys. Determine if clinical
outcomes where improved
Complete teamwork performance
evaluations for involved employees.
Reward employees who performed
highly. Provide further incentive for
those who didnt
*Add more rows to the table as needed.

Day three

10/22/14

BK,EK,KM,
AL

Day four

10/23/14

BK,EK,KM,
AL

Day five

10/24/14

BK,EK,KM,
AL

Day
six/seven

10/25/14 ,
10/26/14

BK,EK,KM,
AL

Day
eight/nine

10/27/14,
10/2814

BK,EK,KM,
AL