MEMO

TO: Eric York

FROM: Sohail Suryavanshi
DATE: October 26, 2014
SUBJECT: Screen Protector Instruction Usability Testing Report

Problem

The instructions manual designed for putting on a screen protector is pretty simple
and does not require any supervision. The usability test was carried out in order to
effectively apply the screen protector with no air bubbles. The components were
provided to the participant for carrying out the test. The test was carried out under
supervision. Participants were asked to follow instructions manual carefully.

Method

The components provided to the participant included a micro fiber cloth, screen
protector, screen friendly solution, credit card/scorer. Participant used his own
phone. There was no time limit provided. During the process time was recorded for
each step. Close attention was paid to observe the participant for each step, constant
mapping Body language and facial expressions. Questions were asked towards the
end of the procedure for feedback regarding time, difficulty and any other issues
regarding the procedure.

Results

Participant felt really pleased with himself on his ability to successfully apply the
screen protector on his phone. Participant rated each step between a 4-5 on a 5-
point scale, took an average of roughly 45 seconds per step and completed the
entire procedure in 6 minutes and 13 seconds. Participant commented on the
process being pretty simple and less stressful. The longest step was step 6 and
shortest was step 4.

Only one issue raised by the participant, namely that of a few air bubbles being
reported in which case participant was asked to repeat step 6 carefully and the
result was much better than before.


Implications

The test went pretty well. Very few issues were brought up; they were mainly
related to specific instructions. On step 6, participant didnt completely get rid of air
bubbles, so after completion participant was instructed to repeat step 6 until the air
bubbles were completely removed.

Limitations

The test was a success with a few limitations though. The test was carried out in a
room inside a building with no access to steam; also the participant hadnt washed
his hands before carrying out the test procedure. Although there was no speed limit
participant breezed through the steps and hence ended up with a few air bubbles.

Participant wanted to redo the test procedure but couldnt as we only had one
screen protector. His reason being he wanted to do a better job of applying a screen
protector.

Conclusion

In conclusion participant was satisfied with the result and felt that he could have
done better if he hadnt rushed through the instructions. It was a good thing to have
issues reported as it helped me get feedback, which I inculcated into my instructions
sheet to improve it.


Attachments: Instructions Manual, November 2014