Important concepts:

Organizations, and therefore

Management and managers are essential to society.
Management is the process of planning, organizing, leading and
controlling an organization
Resources to achieve organizational goals in an efficient and effective
manner.
All managers, systematic, interrelated ser of activities designed to
achieve these goals.
Effective management is essential to the health of an organization.
Constant change gives management a dynamic dimension.

Most managers have ten basic roles to play

Three interpersonal roles (figurehead, leader, and liaison),
Three informational roles (monitor, disseminator, and spokesperson),
Four decisional roles (entrepreneur, disturbance handler, resources
allocator, and negotiator).
Set of skills that managers need to perform their roles:
Conceptual, human, technical, diagnostic, and political skills.
Managers in the future will need greater human skill as well as
conceptual skills.
Management skills may be acquired through education (formal
course-word and continuing education) and experience.
Management principles are universal to all types of organizations
(e.g., business organizations, governmental organizations, health care
organizations, and churches).

Overview of approaches to management thought.

Four major forces that affect management: social, political,
economic, and technological.
Three primary schools of management the classical approach, the
behavioral approach, and the management approach.
The other two approaches of thought are referred to as the
contingency and the systems approach.
Each of these viewpoints of management has its proponents and
can be very useful in the appropriate situation.
The most recent trend in management has been to adopt Japanese
management practices and the renewed efforts to achieve
excellence in North American organizations.
Understanding the evolution of management can managers avoid
repeating the mistakes of others and continue to progress toward better
management.