JUSTIN CHADWICK

(931) 273-4525 justindavidchadwick@gmail.com

INFORMATION SYSTEMS ANALYST PROFILE

Dynamic and resourceful Computer Specialist with verifiable track record of managing complex
technology-enabled business solutions. Practiced in clarifying business requirements and
implementing new technical solutions and strategies. Talent for bridging the gap between
management and technology business units. Proven ability to design and deliver process
improvements to increase operational productivity and provide structured business
transformation through business systems and technology.
AREAS

OF

EXPERTISE:

Application Support & Maintenance

Requirements Gathering
Process Reengineering
Systems Implementation
Client & Vendor Relations

Cost Control & Reduction

Technical Documentation
Troubleshooting & Issue Resolution
User Training & Support
Cross-functional Team Collaboration

TECHNICAL PROFICIENCIES
Platforms:
Applications:

Imaging:

Windows Server 2003, 2008, & 2012R2, Windows XP, 7, & 8, Mac OS
Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook), Microsoft
Sharepoint, Active Directory, Microsoft Project, Origin Digital Draw System,
Alpha/VMS, FTP
Adobe Photoshop & Illustrator, Autodesk Maya, Multimedia Fusion Developer

PROFESSIONAL EXPERIENCE
TENNESSEE EDUCATION LOTTERY, Nashville, TN
Senior Computer Operations Specialist, 5/2013 Present
Technical Scope: Microsoft Office Suite (PowerPoint, Outlook, Access), Active Directory,
Sharepoint, Cisco Switches, Adobe Photoshop, Illustrator, Origin Digital Draw System, FTP,
Windows Server 2003, 2008 & 2012R2, Windows XP, 7, & 8, iPhone Support.
Operate and troubleshoot Microsoft Windows Servers as well as monitor Production servers to report
and perform maintenance. Coordinate software requirements and test Origin Digital Draw systems, IVR
systems, and Internal Control Systems. Prepare, plan, and approve documentation of draw activities
and Internal Control Systems Processing. Assist with help desk calls and training of operational staff.
Assist Network Services staff in daily responsibilities. Troubleshoots and reports production processing
problems to appropriate vendors for resolution. Performs preventative maintenance on PCs, servers,
and peripheral devices. Performs all duties of Computer Operations Specialist as needed.

Key Achievements:
Assisted in migration of office PCs from Windows XP to Windows 7 and Windows 8.
Played a key role in the movement and setup of TN Lottery Network and Operations
equipment to new facility.

Continued...

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Took on partial managerial responsibilities while department was left without a

manager.
TENNESSEE EDUCATION LOTTERY, Nashville, TN
Computer Operations Specialist, 7/2008 5/2013
Technical Scope: Microsoft Office Suite (PowerPoint, Outlook, Access), Adobe Photoshop,
Illustrator, Origin Digital Draw System, Alpha/VMS, FTP, Windows Server 2003 & 2008,
Windows XP & 7.
Provide oversight, support, and performance management of the Origin Digital Draw System,
while managing activities for Internal Control System (ICS) processing. Analyze and resolve
issues with computer systems and peripheral devices; operate Alpha/VMS equipment.
Plan/compose technical documentation to support organizational goals; distribute daily
reports. Collaborate with colleagues to troubleshoot and resolve issues; coordinate with
vendors to expedite delivery of technical solutions.
Key Achievements:
Developed and maintain reputation for outstanding accuracy and impartiality,
contributing to favorable public impression of company.
Reduced costs and increased efficiency by establishing new policies and procedures
for a variety of activities that eliminated unnecessary steps.
Played key role in ensuring absolute compliance with organizational standards and
policies for all draws.
ID TECH CAMP, INTERNAL DRIVE, INC., Campbell, CA
Lead Instructor, 7/2007 8/2007
-Technical Scope: Microsoft Office (Word, Excel, PowerPoint), Microsoft Sharepoint,
Multimedia Fusion Developer 2, Beyond Virtual, Battlefield Editor, Autodesk Maya, 3DS
Max, Windows, Mac OS.
Selected for contract position to provide instruction for a youth summer camp at Vanderbilt
University with students ranging from ages 8-17. Created comprehensive technical lesson
plans. Administered HR matters for site and supervised five instructors.
Key Achievements:
Developed, evaluated, and delivered successful and well received courses on video
game creation, game modeling, and 3D game design.

ADDITIONAL EXPERIENCE
Digital Imagist, (2006 2007) City of Murfreesboro, Building & Codes, Murfreesboro, TN
Front Desk Receptionist (2005 2006) Animal Medical Center, Murfreesboro, TN

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EDUCATION & CREDENTIALS

Bachelor of Science in Digital Animation (2007)
MIDDLE TENNESSEE STATE UNIVERSITY , Murfreesboro, TN