8476 S 700 E

Sandy UT 84070
801-674-4329
tmortensen001@gmail.com

TAWNI MORTENSEN
OBJECTIVE

SKILLS &
ABILITIES

EXPERIENCE

I am highly motivated to obtain a position with a successful

company that will allow me to use my strong leadership,
organizational skills, customer service experience, and ability
to work well with people that will enable me to make a positive
contribution to the organization. My goal is to achieve personal
and professional growth and advancement opportunities within
the company.
Customer Service; Problem Solving; Negotiation Skills;
Listening Skills; Research; Multi-tasking; Self-Motivated;
Dependable; Detail Oriented; Knowledge in multiple computer
databases; Ability to Plan, Organize and Prioritize Work; Ability
to Work in a Team Structure; Verbal and Written
Communication Skills; Adaptable to Change; Learn Quickly;
Outside the box thinker and able to communicate solutions
quickly.
XO COMMUNICATIONS 8/2009 PRESENT DAY

Billing Order Entry- I currently work on all incoming orders placed by

customers to ensure all work is done properly and on time. I make sure all
pricing is correct according to contracts and ICB promotional codes, and input
all information into the data base to ensure correct billing to the customer is
carried out by or before deadline of billing cycle.
Move Coordinator I worked hard to ensure that all SLAs were met 98% of the
time or better. I processed all move requests which included researching
multiple systems to verify service availability, setting proper expectations,
quoted current pricing and submitted the necessary orders. Work with the
customer and other departments to resolve any issues.
Egain/Webcare Assist with online Business Center, billing and order issues
and resolved disputes.
Inbound Customer Care- Took inbound calls from customers.
Provided excellent customer service by helping customers
understand their bill and products, place orders, and resolve
billing disputes. Took on leadership as a team lead whenever I
was needed to assist other reps on calls and problem solving
for customers.

EDUCATION

VALLEY HIGH SCHOOL HIGH SCHOOL DIPLOMA

Currently enrolled at Salt Lake Community College working on my associates
degree with a major in business. I am also taking additional classes in
accounting as well as getting my foot in the door with courses in Human

Resources; and plan to pursue my bachelors in Business Administration at a

later time.

ACCOMPLISHME
NTS

Page 2

Received the following awards during my time with XO:

Received Employee of the Month award multiple times

Extreme Award Winner

Multiple customer appreciation letters

Letter of Recommendation from past Manager