Process for Fire Fighter access

Step 1: The user calls GRAB ITS with the request.

Step 2: GRAB ITS logs a Heat ticket with the problem description
Step 3: The COE picks up the heat ticket request and initiate the
change control process. This change control states the
following details
The reason for use of Fire Fighter ID for this request
The person who is going to perform the task
The start date and completion dates
Step 4: Review and forward the log generated from the Fire fighter.
Step5: Log is sent to ITGC or BUSINESS based on the issue.
Step6: Logs reviewed by non-Basis person for ITGC request and
BPO for Business request.

Support. Service. Success.