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Level 3 IP Network support Engineer, TAC Wa HuAWel x eri detalii companie Tip oferta Job Nivel cariera » Middle, Senior oras(e) aucurest! Q Domenil oferta IT/ Telecom La acest job au rai aplicat 14 persoane. Elimina Salveaza ‘Adatugat iri, expra in 30 zie IDEAL CANDIDATE: - Technical degree in Engineering/Telecommunications; - Familiarity with the following technologies: routing, switching, security solutions, management systems for configuring, monitoring and backup network devices; = Customer service experience, technical support and troubleshooting skills; - Minimum of 3 years of telecommunications experience; = Experience with Huawei Datacom products is considered a big advantage; - CCNP certification is considered an advantage. CCNP level knowledge is required; + Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment; ~ Ability to work on multiple tasks at the same time and prioritize them accordingly: - Excellent interpersonal and communication skills; = Good team spirit and adaptability; ~ Ability to work in a fast paced and dynamic environment. - High-level English; RESPONSABILITIES: The Network Product Line TAC Engineer works mainly with Huawei customers from European countries but also with product development teams, project management, marketing teams, and contractors. We are seeking a Network telecommunication professional to join the TAC group, who can demonstrate himself/herself as a team player with excellent interpersonal communication skills and able to work independently without any supervision, The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to: - Provide exceptional customer service and technical support for Huawei Network Product customers; - Provide detalled information on how to set up, configure, and upgrade Network Products; - Evaluate customers concerns and resolve problems to customer satisfaction; = Use trouble ticket system for tracking customer interactions and issue resolution; - Troubleshoot hardware and software issues and identify network/applications issues; = Be able to analyze and understand complex problems of Enterprise and Carrier level solutions; = Work in close contact wit! - Use various department tools, technical knowledge, laboratory equipment, and on-line resources for customer issue resolution; customer's engineers in order to effectively solve the issues; La acest job au mal aplicat 14 persoane. Etimina Salveaza ‘Adaugat iri, expira in 30 zie SiteMap Joburi_—Strainatate—Arhivajeburi —Cautari_—Ajutor—Condith-—Confldentaltate

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