Level 3 IP Network support Engineer, TAC Wa
HuAWel
x eri detalii companie
Tip oferta Job
Nivel cariera » Middle, Senior
oras(e) aucurest! Q
Domenil oferta IT/ Telecom
La acest job au rai aplicat 14 persoane.
Elimina Salveaza ‘Adatugat iri, expra in 30 zie
IDEAL CANDIDATE:
- Technical degree in Engineering/Telecommunications;
- Familiarity with the following technologies: routing, switching, security solutions, management systems for
configuring, monitoring and backup network devices;
= Customer service experience, technical support and troubleshooting skills;
- Minimum of 3 years of telecommunications experience;
= Experience with Huawei Datacom products is considered a big advantage;
- CCNP certification is considered an advantage. CCNP level knowledge is required;
+ Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment;
~ Ability to work on multiple tasks at the same time and prioritize them accordingly:
- Excellent interpersonal and communication skills;
= Good team spirit and adaptability;
~ Ability to work in a fast paced and dynamic environment.
- High-level English;
RESPONSABILITIES:
The Network Product Line TAC Engineer works mainly with Huawei customers from European countries but also
with product development teams, project management, marketing teams, and contractors. We are seeking a
Network telecommunication professional to join the TAC group, who can demonstrate himself/herself as a team
player with excellent interpersonal communication skills and able to work independently without any supervision,
The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer
service skills in this position to:
- Provide exceptional customer service and technical support for Huawei Network Product customers;
- Provide detalled information on how to set up, configure, and upgrade Network Products;
- Evaluate customers concerns and resolve problems to customer satisfaction;
= Use trouble ticket system for tracking customer interactions and issue resolution;
- Troubleshoot hardware and software issues and identify network/applications issues;
= Be able to analyze and understand complex problems of Enterprise and Carrier level solutions;
= Work in close contact wit!
- Use various department tools, technical knowledge, laboratory equipment, and on-line resources for customer
issue resolution;
customer's engineers in order to effectively solve the issues;
La acest job au mal aplicat 14 persoane.
Etimina Salveaza ‘Adaugat iri, expira in 30 zie
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