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NewWarrantyManagementApplication

UsersGuide

TableofContents
1.

Recommendedbrowserforbest&speedyperformance

2.

LogininDMSforcompletelistofjobcards

3.

Querythejobcardtogetdetail

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4.

Createwarrantyclaim

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5.

Createbundlelistofassociateclaims

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6.

PulltheDMSbundleno.toBIZ

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7.

ValidateandproceedDMSclaimsintoBIZ

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8.

CheckerrorlogofDMSclaimswhilepullingintoBIZ(ifany)

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9.

DisassociatetheerrorclaimsinDMS

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10.

Createpackinglist

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11.

Gotoinvoiceprintingandtakeprintofpartandservicetaxinvoice

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12.

ClaimsSubmission

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13.

GeneralDosandDonts

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ServiceTechnical

Recommendedbrowserforbest&
speedyperformance

Recommendedbrowserforusingonlinewarrantyapplicationonhermotocorp.bizisInternet
explorer6or7forbest&speedyperformance.
Followingsettingsarerequiredincaseofusinginternetexplorerversion:6or7
Ifyoureceivefollowingmessage:

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Youmusthavethefollowingsettinginplace:
Step1 Pleaseclickonto"Tools"inMenuBarofInternetexplorerandclick"PopupBlockerthen
select"PopupBlockerSettings",asshownbelow:

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Step2 Enter"www.heromotocorp.biz"in
thetextfieldandclickon"Add"
buttonthenclosethescreen,as
shownbelow:

In case Popup blocker Settings option is


disable then click on Turn On Popup
Blocker. Then proceed again as mentioned
above:

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Followingsettingsarerequiredincaseusinginternetexplorerversion:8orhigher
Ifyoureceivefollowingmessage:

Itmeansyouareusinginternetexplorerversion8orhigher,andyoumusthavethefollowing
settinginplace:

Step1 Please click on "Tools" in


Menu Bar of Internet explorer
and click "Compatibility View
Settings", as shown :

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Step2 Enter"www.heromotocorp.biz"inthetextfieldandclickon"Add"button,as
shownbelow:

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LogininDMS

Login in DMS with your user id & password

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Navigation
You can create the claims by going through
a) Service Screen By searching JC number against which parts were issued
under warranty
b) Use My Dash Board Report to get the details of unclaimed warranty parts Job
Card wise

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LoginMyDashBoard,gotoservicewarrantyreports
fortheunclaimedwarrantyparts

Drill down on
dealer name

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Completelistofallthejobcardswherewarrantypartis
issuedbutclaimareyettobecreatedwillbedisplayed

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Downloadthereportinexcelformat

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Downloadthereportinexcelformat

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QuerytheJobCard

Query the job card (based on the earlier downloaded report) against which
parts are issued under the warranty

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DrilldownontheJobcardformapplet

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Createthewarrantyclaim
Selectthepartsforwhichclaimneedstobecreated

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Selectthetypeofclaim

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Fillthedetailsinclaims
Fill the required details like Malfunction kms, Symptoms details,
Replacement code

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Savetheclaim

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CheckifclaimcompletedflagisOn

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Createbundlelistofassociateclaims
Navigatetheclaims>>DMSClaimsBundle

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Selecttypeofpackinglist

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Clickontheassociateclaimsonthe
childappletagainstthepackinglist

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Clickontheclaimsthatyouwantto
associate&clickonAssociate

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Afterassociating,ClickonOK

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Checktheclaims&lineitemsinchild
appletforreverification

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PulltheDMSbundleno.toBIZ
CopytheDMSpackinglistno.&proceedforheromotocorp.biz
process

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Loginonheromotocorp.biz

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NavigatetoWarrantyClaimEntry
Vehiclesview&thendrilldownonPull
DMSClaimslink

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Copy&PastetheDMSpackinglist
number&pressProceed

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ValidateandproceedDMSclaims
intoBIZ

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Ifthereisnoerroralltheselected
claimswillturngreen&pressproceed

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Thefinalcreationmessageasper
belowdetailswillbepopulated

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CheckerrorlogofDMSclaimswhile
pullingintoBIZ
Ifthereareanyerrorthendownloadtheerrorlogforclaimwiseerrordetails

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Sampleerrorlog

Log a ticket with help desk for all the error claims & required correction

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DisassociatetheerrorclaimsinDMS
AfterdisassociatingtheerrorclaimsinDMSpullthebundlelistagainintothe
BIZ.Forfurtherstepscontinuefromslideno39.

Disassociate as per error log

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Thepackingliststatuswouldbechanged
after1hour(usermustverifythesame)

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Alsocheckthestatusofassociatedclaims
itmustchangetoSubmittoWarranty

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10

Createpackinglist

PackingListscreenUsageProcedure:
OncetheClaimiscreated,PackingListneedstobecreatedforpackingwarrantyparts.Packthe
warrantymaterialasperpackinglist.
Pleaseclickon
undernavigationmenuonLHS

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1.SelectDatefromclaimselectionforpackinglistoption:Onselecting,thedateallthenon
submittedclaimswillbedisplayedpreparedtillselecteddate.
2.SelectRecommendationtype:NNormalorGRecommendation.
3.PressPackingListbuttontocontinue.OnsubmitNextscreen:

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Forviewingpartsclaimedintheclaimformpressthedesiresapclaimnumberlink.

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Selecttheclaimsusingselectboxwithtickmarkforincludingclaiminthepackinglist.

PressSave buttontocontinue;PopupmessagedisplayedforUserconfirmation.

PressYEStocontinue.Nextscreenwillbedisplayedas:

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Presslink:DownloadToPDF,UserwillgetpopupmessageforsavingpackinglistinPDFformat.

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PressSavebuttontosavepackinglistatdesiredlocation.BydefaultfilewillsaveinDesktop.

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Samplepackinglistformat:

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11

GotoInvoicePrintingandtake
printofPart&ServiceTaxinvoice

TheDealerhastotakeprintoutofthePartInvoiceandServiceTaxInvoice.
DealerhastogotoInvoicePrintinglinktotaketheprintout.

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ClickontheF4helpofthePackingListNumbertoopenfollowingscreen.

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SelectthePackingListReferenceNoorPartInvoiceNo.orServiceTaxInvoiceNo.The
followingscreenwillopen.

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NowclickonPrintPartInvoice toprintPartInvoiceandclickonPrintServiceTax
Invoice toprintServiceTaxInvoice.Thesampleformatsofprintoutwillbeasfollows:

Part Invoice

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Service Tax Invoice

Note For recommended category the claims would be routed to


concern TSM for approval & there after be submitted to HMCL.
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ClaimSubmission

OncethePackinglistiscreated&materialdispatchedtoHMCL,thenclaimsneedtobesubmitto
HMCL.
ForsubmittingwarrantyclaimusethehighlightedLink:

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1.Selecttheclaimtype:NNormalorGRecommendation.PressSubmitbuttontocontinue.
IncaseofRecommendationClaimsApprovedbyTMSwillonlybepopulatedintheReferenceNo.
dropdown.
2.Inthenextscreenreferencenumberwillbeaskedfromtheuser.Selectreferencenumberusing
dropdownbutton.

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AfterselectingreferencenumberpressSubmit buttontocontinue.Systemwillaskforuserconfirmation:

PressYES tocontinue.InthenextscreenMaterialbookingdetailwillbeaskedfromtheuser.

PressSave buttontosubmittheclaims;systemwillaskforuserconfirmation:

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PressYES buttonforsubmittingwarrantyClaimstoHMCL.
Onsuccessfulsubmissionmessagedisplayas:DataSavedSuccessfully

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13

GeneralDosandDonts

Dos

1.
2.
3.

Ifyouencounteranyissuesrelatedtologin,pleasecontactHMCLsupportteam
Keepminimumnumberofsessionsopen
Searchfordataforperiodofmaximumonemonthonlyatatimetogetbetter
performance.

Dont
Donotexecuteanyreportwithlongerdurationofmorethanmonth.Thishampers
thesystemperformance.
2. Donotclosethebrowserforlogoff,insteadUseLogofflink.
3. Donotkeepthesystemidleforlongtime

1.

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HeroMotoCorpLtd.

HeroMotoCorp Ltd.

HeadOffice
34,CommunityCentre,BasantLok,
VasantVihar,NewDelhi 110057.
Tel:911146044100,26143198
Fax:26143321,26143198

WarrantyManagementSection
(ServiceTechnical)
37thK.M.Stone,Delhi Jaipur Highway,
Sector 33,Gurgaon 122001
Haryana India
Email:warranty@heromotocorp.com
Phone:01242895789794.

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