KISHA WASHINGTON

Phone: 510.432.6383 E-mail: lakisha.washington@att.net

OBJECTIVE
Seeking to partner with a thriving organization that will benefit from my expansive sales, client
account management, and human service expertise.

EDUCATION
Master of Education Adult Education
University of Phoenix 2015
Bachelor of Science -Business Administration
Liberty University
Associate of Arts -Liberal Studies
Liberty University
Health Care Management Certificate
Chabot College

PROFESSIONAL SKILLS
Strong Interpersonal, Persuasion, and Negotiation Skills.
Vibrant Sales and Service Professional demonstrating expansive familiarity of working in fast
paced, time sensitive positions; with demonstrated ability to multi-task and meet stringent
deadlines.
Change Management Expert in facilitating workforce reengineering of initiatives, and
achievement of organizational operating, financial, and quality objectives.
Excellent analytical, organizational, strategic, and critical thinking skills; with the proven
ability to work independently in the absence of direct supervision.
CORE COMPETENCIES
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Excellent written & verbal communicator

20 years Sales Professional

Performance Driven

Result Oriented

Highly Organized

Patient, Nurturing Personality

Higher Education Advocate

Outstanding Presentation Skills

Notary Public

Microsoft Office Proficient

PROFESSIONAL EXPERIENCE
University of Phoenix, Livermore, CA
Enrollment (Sales) Representative (2014 - present)

KISHA WASHINGTON
Phone: 510.432.6383 E-mail: lakisha.washington@att.net
Consult, Recruit, Advise, and Enroll, students who are interested in achieving; certificate,
undergraduate, and graduate degrees.
Conduct appointments and group presentations in person and via telephone to identify students'
educational and career goals. Disseminate course and program information to potential students,
and provide transcript consultations.
Establish career goals and student retention plan for program success. Assists potential and/or
current students in understanding responsible borrowing; guidance with FAFSA, Entrance
counseling, and Master Promissory Note.

WJ BRADLEY MORTGAGE, San Ramon, CA

Strategic Account Manager (2010-2013)
Managed all aspects of Business Development for Northern California Mortgage Division. (Sales,
Recruitment, Account Management, On-Boarding, and Retention). Partnered with Sales &
Strategic Business Leaders to interview, recruit and train all Mortgage Consultants. Provided
weekly presentations to Realtors, Title Companies and other prospects.

WELLS FARGO MORTGAGE, (formerly World Savings) Pleasanton, CA

Mortgage Training Administrator (2006-2009)
Matriculated 30 mortgage new hires each month to ensure a smooth launch from training to
production. Partnered with senior leadership to interview, recruit, and train all mortgage
consultants. Strategized with fulfillment leaders to identify key coaching opportunities to increase
service and production levels.

Provided Administrative/Operational Support to VP of Mortgage Sales

Managed a staff of 17 processing employees- reduced turnover rate by 25%

Primary liaison between Sales Force and Technology

E-LOAN INC., Pleasanton, CA

Senior Mortgage Consultant (2000-2006)
Originated, Processed & Closed Mortgage Loan Originations. Cohesively worked with fulfillment
departments and senior management to ensure timely closings.

Managed a pipeline of up to 200 mortgage transactions while exceeding sales & service
goals

Developed & implemented E-loans Relocation Dept.

Top producing Loan Consultant 2001, 2002, 2003, 2004

Established and serviced realtor, corporate relocation & private client partnerships

KISHA WASHINGTON
Phone: 510.432.6383 E-mail: lakisha.washington@att.net

WASHINGTON MUTUAL, Dublin, CA

Credit Analyst/Consumer Loan Sales (1996-2000)
Lead Credit Analyst within a call center, responsible for reviewing credit and financial statements
to ensure accuracy and reduce fraudulent loan application default.

Developed and Implemented the organizations first loan by phone department

First Employee to fund 1 million dollars of consumer loans in one month

Gold Coin recipient for 1997 / Circle of Excellence 1998

References

Furnished Upon Request