Effective Communication

Social Workers

Instructional Plan Presentation

LaKisha Washington
CUR 516
February 9, 2015
Melinda Medina

Details of Implementation
Instruction Time Requirements
Participants & Resources
Course Description
Instructional Strategies
Course Topics & Objectives
Course Assignments & Exercises
Formative Assessment
Grading Criteria
References

Details of Implementation
How will the plan be communicated?
The plan will be communicated via the companys intranet site. Participants will be advised that
training is mandatory. Registration will be completed on-line through HR Training Portal.
Confirmation email will be sent to participants and supervisor.
How will interest and commitment be stimulated?
Interest will be stimulated by management encouragement, and the offering that this training course
will provide 4 hours of Continuing Education Units.

How will participants be selected?

Participants will be selected by licensing status. All Licensed Clinical Social Workers (LCSWs), will be
registered first. Due to the fact these employees have the most frequent contact with the Judicial
System.

Length of Time
Total Length of Time

Due to the limited time availability of Social Workers the actual training instruction time will be
four hours.

Facilitator will need one hour of set up and one hour of wrap up time. This includes end of class
survey.

Participants
Individuals Involved

Class will be composed of nine Social Workers and one Social Work Supervisor.
There will be one facilitator to provide face-to-face instruction.

Resources Needed:

Participants will be provided with a power point presentation to be used as the facilitation guide.
They will be provided with copies of the presentation, pens, and highlighters. Each printed slide
will have a section for note taking.

Facilitator will need a computer, flip chart and paper, pens, flash drive with presentation loaded,
and copies of end of course survey.

Course Description

This course centers on development and implementation of communication techniques to enhance

verbal and nonverbal skills that foster relationships in a social service settings. Learners study and
demonstrate strategies to improve communication techniques in written, verbal, and nonverbal
formats. Participants will also learn how communicate with compassion during times of crisis to the
population that is served.

Instructional Strategies
Group Discussion

The instructional strategy to be used during the training is group discussion. Group discussion
will provide context, encourage sharing of varied perspectives of communication skills. Social
Workers will share examples of poor communication in foster care situations that they are faced
with.

Participants will be instructed on active listening, and practice of rephrasing thoughts to ensure
meaning.

Course Topics & Objectives

Methods of Communication

Describe effective verbal and nonverbal communication for Social Workers.

Analyze the relationship between verbal and nonverbal communication.

Examine active listening components of interpersonal communication.

Course Topics & Objectives

Barriers of Communication

Describe breakdown and misinterpretation of verbal communication typically associated with

social work.

Analyze components in a multi-level hierarchy order of business structure and implications it has
on communication.

Examine the effects of poor planning and how it impacts communication.

Course Topics & Objectives

Improving Communication in Social Work Settings

Analyze four strategies to improve communication in the social work environment.

Describe the essential channels of communication

Describe the persuasive written communication techniques.

Evaluate communication efforts in Social Work.

Course Assignments &

Exercises
Stimulating Activity

Illustrate the importance of summarization in effective when working with others.

The facilitator will have participants break into groups based on the area of communication they
want to improve in.

Groups will have discussion amongst one another as to why they chose their responses.

Each Group will designate a spokesperson to summarize the discussion to the rest of the class.

Course Assignments &

Exercises
Breakout Exercise Barriers of Communication

Group discussion to share varied perspectives on communication barriers and strategies at work.

What potential mistakes we make when communicating with foster parents? Provide an example
to explain your answer.

Identify strategies as a group to improve listening skills in business situations.

Course Assignments &

Exercises
Individual Assignment: Presentation Analysis

Due at the end of course.

Participants will take 10 minutes to compile notes from the training in order to present to class a
communications presentation.

Participants will deliver a 5 minute presentation in which they analyze four strategies to improve
communication. The following should be addressed:

What were the characteristics of setting clear goals in the business environment?
What can you do to inspire continued productivity and engagement in your work setting by
using effective communication channels?
What are some of the traits you would try to embrace in evaluating your communication efforts
and why?
How would developing your communication skills assist in building a better relationship with
your foster parents?

Formative Assessment
Formative Assessment

Facilitator will ask open ended, probing questions throughout the presentation to move social
worker to reflect and think deeper with the issue at hand. This also encourages dialogue.

Facilitator will use analytical questions to get Social Workers to move forward in their learning,
and get them to explain their thinking further and close the gap between current knowledge and
desired outcome.

Facilitator will conduct a problem-solving observation during group discussion. Social Workers
will be placed into groups and given an example of an communication issue and each participant
will share their individual feedback within their perspective group.

Facilitator will observe the groups interaction and provide clarification when needed.

Grading Criteria

Participants will sign a roster in the beginning and end of each session to receive certificate of
completion.

Participants must be in attendance for the entire session to receive a certificate of completion.

Participants must complete individual assignment Presentation Analysis at the end of the
session to receive certification of completion.

Participants are required to complete and turn in end of course survey in order to receive a
certificate of completion.

References
References

Brown, A., & Green, T. (2011). The essentials of instructional design: Connecting fundamental
principles with process and practice (2nd ed.). Boston: Prentice Hall.

Juneja, Himanshu (2013). Communication barriers in an organization. Retrieved from http

://EzineArticles.com//expert=Himanshu_Juneja