Running head: INSTRUCTIONAL PLAN AND PRESENTATION

Instructional Plan and Presentation

Lakisha Washington
CUR/516
February 9, 2015
Melinda Medina

INSTRUCTIONAL PLAN AND PRESENTATION

EMQ Families First

Effective Communication
Training
For Social Workers

INSTRUCTIONAL PLAN AND PRESENTATION

PHASE I
Specific Name & Title of
Training Session

Effective Communication for Social Workers.

Description of Selected
Training

This course centers on development and implementation of communication

techniques to enhance verbal and nonverbal skills that foster relationships in a soc
service settings. Learners study and demonstrate strategies to improve
communication techniques in written, verbal, and nonverbal formats. Participants
will also learn how to communicate with compassion during times of crisis to the
population that is served.

Target Audience

The target audience for this training is a group of tenured social

workers from a human service agency, Most of the participants a
good with people but lack business communication skills.

Delivery Modality &

Length

The delivery modality of this training will be facilitated by an instructor with face
face interaction. The length of the training will be four hours.

Goals

Social Workers will develop communication strategies.

Social Workers will learn how to actively listen.

PHASE II

INSTRUCTIONAL PLAN AND PRESENTATION

Specific Name & Title of

Training Session

Effective Communication for Social Workers

Defined Goals

Social Workers will learn communication to enhance verbal and nonverbal skills
with clients.
Social Workers will learn how to actively listen to uncover concerns with foster
parents.

Objectives

Social Workers will describe the differences of effective communication and noneffective communication.
Social Workers will identify strategies to improve verbal and nonverbal
communication with foster parents.
Social Worker will role play with communication strategies; what is my body
language saying?
Social workers create final project that demonstrates how to effectively
communicate.

Explanation

The objectives will use collaborative learning, and encourage critical thinking
abilities. The role playing opportunities will allow for collaboration, group
feedback, and review to encourage critical thinking components.

Description of
instructional strategies

The instructional strategy to be used during the training is group discussion.

Group discussion will provide context, encourage sharing of varied perspectives
of communication skills. Social workers will share examples of poor
communication with personal situations that are faced with the populations
served. Participants will be instructed on active listening, and practice rephrasing
thoughts to ensure meaning. Here are the four areas of concentration that will be
focused on:
Setting clear goals of communication has to be established
Understanding channels of communication- knowing your audience
Written communication; that is intended for distribution to external audience
should state clear vision, brand awareness, and a consistent message
Evaluating your communication efforts: be sure to review the original goals of
communication.

INSTRUCTIONAL PLAN AND PRESENTATION

Descriptions of
instructional technologies

Technology enhanced support using an overhead, slide projector, and laptops.

PHASE III

INSTRUCTIONAL PLAN AND PRESENTATION

Total Length of Time

Due to the limited time availability of social workers the actual training
instruction time will be four hours. It is advised that the facilitator factor in one
hour of set up, and one hour of wrap of time- this includes end of class survey.
Total time; six hours.

INSTRUCTIONAL PLAN AND PRESENTATION

Individuals Involved

Individuals involved in this training session: nine social workers, one social
working supervisor, and the facilitator.

Resources Needed

There will be a power point to be used as the facilitation guide. Participants will
be provided with copies of power points, pens, and highlighters. Each printed
slide will have a section to write down notes.
Facilitator will need: computer, flip chart and paper, pens, flash drive with
presentation loaded.

Details of
Implementation

Course Topics & Objectives:

Methods of Communication

Describe effective verbal and nonverbal communication for Social

Workers

Analyze the relationship between verbal and nonverbal communication

skills.

Examine active listening components of interpersonal communication.

Barriers of Communication

Describe breakdown and misinterpretation of verbal communication

typically associated with social work.

Analyze components in a multi-level hierarch order of a business

structure and implications it has on communication.

Examine the effects of poor planning and how it impacts communication.

Improving Communication in Social Work Settings

Analyze four strategies to improve communication in the business

environment.

Describe the essential channels of communication.

Describe the persuasive written communication techniques.

Evaluate communication efforts in Social Work.

INSTRUCTIONAL PLAN AND PRESENTATION

Grading Criteria:
1. Participants will sign a roster in the beginning and end of each session to
receive a certificate of completion.
2. Participants must be in attendance for the entire session to receive a
certificate of completion.
3. Participants must complete the individual assignment: Presentation Analysis
at the end of the session to receive a certificate of completion.
4. Participants are required to complete and turn in the end of course survey in
order to receive a certificate of completion.
Course Assignments & Activities:
1. Read course description and objective.
2. Review the presentation materials with facilitator.
3. Have participants discuss their background with class.
Stimulating Activity:
1. Illustrate the importance of summarization in effective communication
when working with others.

2. The facilitator will write the following statements on the white board I
want to improve my communication with my case management team. I
want to improve my communication with my foster parents. Participants
will move to the part of the room that matches their opinion.
3. Groups will have discussion amongst one another as to why they chose
their responses.
4. Each group will designate a spokesperson to summarize the discussion to
the rest of the class their findings.

Breakout Activity -Barriers of Communication:

1. Group discussion to share varied perspectives on communication barriers
and strategies at work.
2. What potential mistakes might we make when communicating with foster
parents? Provide an example to explain your answer.
3. Identify strategies as a group to improve listening skills in business
situations.

INSTRUCTIONAL PLAN AND PRESENTATION

Individual Assignment: Presentation Analysis

1. Due at the end of Course
2. Participants will take 10 minutes to compile notes from the training in
order to present to class a communications presentation.
3. Participants will deliver a 5-minute presentation in which they analyze
four strategies to improve communication. The following should be
addressed:

What were the characteristics of setting clear goals in the business

environment?

What can you do to inspire continued productivity and

engagement in your work setting by using effective
communication channels?

What are some of the traits you would try to embrace to

evaluating your communication efforts and why?

How would developing your written communication skills assist

in building a better relationship with your foster parents?

How will the plan be communicated?

The plan will be communicated via the companys intranet site. Participants will
be advised that training is mandatory. Registration will be completed on-line
through the HR Training Portal. Confirmation email will be sent to participants
and supervisor.
How will interest and commitment be stimulated?

Interest will be stimulated by management encouragement, and the offering that

this training course will provide 4 hours of Continuing Education Units.
How will participants be selected?

Participants will be selected by licensing status. All Licensed Clinical Social

Workers (LCSWs), will be registered first. Due to the fact these employees have
the most frequent contact with the Judicial System.

INSTRUCTIONAL PLAN AND PRESENTATION

Formative Assessment

10

Facilitator will ask open ended, probing questions throughout the presentation to
move social worker to reflect and think deeper with the issue at hand. This also
encourages dialogue.
Facilitator will use analytical questions to get Social Workers to move forward in
their learning, and get them to explain their thinking further and can close the
gap between current knowledge and desired outcome.
Facilitator will ask Social Workers to complete pre-course survey on what they
already know about business communication.
Facilitator will conduct a problem-solving observation during group discussion.
Social Workers will be placed into groups and given an example of a
communication issue and each participant will share with groups their
understanding. The facilitator will observe the groups to clarify when needed.

PHASE IV
Identify Criteria for
successful outcome

Facilitator will use a rubric to measure if objectives and outcomes were

achieved and give feedback to participants as well as clarify points missed at
the end of session.
Facilitator will use end of course assignment as a measurement of verification

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11

that learning outcomes where achieved.

Describe Evaluation
Instrument

End of course survey:

Participants will complete paper survey to evaluate course content, delivery,
and effectiveness of presentation.
Participants will turn in survey to the facilitator at the end of session. Survey
will address the following:

Provide Evaluation
Overview

Did the organization use the most effective presentation for its audience
and topic? Why or why not?

What changes would you recommend to your organization to make the

presentation more effective?

Where the visual aids appropriated for the selected business

presentation? Why or why not?

What topics would you recommend in the future to support you in your
role?

Do you feel the presentation duration was appropriate for the content
covered? Why or why not?

Would you recommend this presentation to other social workers? Why

or why not?

Would you recommend the facilitator for future trainings? If not, please
elaborate?

Do you feel the facilitator involve participants in the learning?

What are two things you learned from this training that you did not
know before?

To ensure ongoing improvement, facilitator will provide feedback from end of

course survey with instructional design team to seek gaps in instruction, and
curriculum design.
Instructional design team will arrange for a summative evaluation to be
conducted.

INSTRUCTIONAL PLAN AND PRESENTATION

Methods of
Communication

12

Cultural Diversity in the Human Service settings can lead to various ways of
thinking, seeing, hearing, and interpreting communication. These differences can
lead to effective or ineffective communication. There are three methods of
communication that can be used in a diverse work force:
Verbal- is sharing information by talking, usually face-to-face.
Non Verbal- is gestures, facial expressions.
Active listening or reflective listening is a way of listening and responding. This

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13

method can be used in exchange to show parties each other is following along
and understands.

Barriers to
Communication

There are four barriers to communication in the workforce. Poor communication

hampers the organizations success. According to Himanshu Juneja (2013),
ineffective communication can happen when social workers are not in touch with
their clients. There are three Cs of communication; clarity, completion, and
conciseness).
Poor listening happens when the employee may not be tuned into the message.
Social workers can provide the wrong message if not fully engaged with their
clients.
Emotions- social workers may ignore messages from the foster parents, and pass
the misinterpreted information down to the foster children.
Poor planning-social workers have to remember that timing is everything and
delivering a message at the wrong time to foster children can cause an emotional
uproar. Social workers should not deliver difficult information to foster children
at school, but should wait until they are in a home or agency setting.

Four Strategies to
Improve Communication

Setting clear goals of communication has to be established in the beginning.

Written communication that is intended for the court audience she represent the
agency in professional manner. Be conciseness of brand awareness, and
remember that clients have access to court documents.
Channels of communication; know your clients hot points. Dont be overly
stimulated to relay information, and the client is not emotionally prepared to
handle.
Ask questions during communication to make sure the recipient is engaged and
understanding the message.
Detailed Input of Lesson Content

References

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Brown, A., & Green, T. (2011). The essentials of instructional design: Connecting fundamental
principles with process and practice (2nd ed.). Boston: Prentice Hall.

Juneja, Himanshu (2013). Communication barriers in an organization. Retrieved from

http://EzineArticles.com//expert=Himanshu_Juneja