Customer Service Advisors

Reference : BRI-CSI(-001699
Location : Bristol
Closing date : 23/02/2015
Salary : circa 6.50 - 7.00 per hour DOE
Employment type : Permanent
Department : Customer Service Inbound (Call Centre)
Hours per week : 37.5
Inbound Customer Service Advisor
Salary circa 6.50 - 7.00 DOE
Location Moon Street, Bristol
Contract Permanent
Hours Full Time, 37.5 hours per week between the hours of; 8am -8.00pm, Monday Friday and
9.00am 5.30pm, Saturday. Full flexibility is required to cover business opening hours.
Training You will need to attend 100% of training in your first week, Monday Friday, 9am5:30pm
Start Date 9th Feb 2015

Job Description
We are currently looking for Customer Service Advisors to join our vibrant team at
Teleperformance. We are delighted to be working alongside a government body supporting their
customer service enquiries and appointment bookings.
Objectives of the role

Receive inbound customer calls, to achieve agreed targets and standards applied to the
campaign/account, to resolve queries and complaints.

Contribute to building an effective and cohesive team.

Maintain customer requirements and contribute to the overall improvement of

campaigns/accounts.

Take ownership for own performance actively seeking opportunities to improve and
develop.

Personal competencies:

Strong communication skills

Ability to capture data accurately and within guidelines,

Ability to listen attentively and hear important information.

Good general education

Required abilities:

Previous customer service experience, preferably in a contact centre environment

Experience of handling customer complaints

Professional and enthusiastic with a positive attitude

Able to use your initiative in a busy, high profile working environment and able to maintain
a professional business image at all times.
Confident, articulate with good PC skills

Additional Requirements
All offers of employment will be subject to receipt of satisfactory pre-employment checks prior to
commencing employment including the following:
Must be willing to undergo a County Terrorism Check (CTC) this will involve checking the

last 5 years address history.

5 year employment reference check

Evidence for all unemployment gaps within the past 5 years

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project
work. Teleperformance operate on a global level with 249 centres across 62 countries. In the UK we
have a combined workforce of over 6000 people operating from 15 locations and a number of insourced sites across Scotland, England and Northern Ireland. We are experts in the call centre
services industry, and focus entirely on what we do best. We add value to our clients service by
delivering creative solutions to meet all of their contact centre needs. We do this through the
effective recruitment and development of our people, and operate some of the most innovative
people management practices in the industry. Winning a number of prestigious industry awards is
testament to this. These include Employer of the Year at the Orange National Business Awards for
the UK.