Suresh Reddy/...

steve i need some help for this tkt

Suresh Reddy/...
NAINC0014199557
Suresh Reddy/...
plz tell me whether this belongs to our Q or not ?
Steve Stettler/V...
ok, will look
Suresh Reddy/...
steve any update plz ?
Steve Stettler/V...
not yet. It is an interesting question. I do NOT think
it is us, but I am trying to confirm still
Suresh Reddy/...
okies
Suresh Reddy/...
plz let me know once u confirmed abt this
Steve Stettler/V...
k
Steve Stettler/V...
OK, here we go. Not our issue. Research for clarificat
ion online plus consultation with network peer yields following info. TTL does
not matter unless it is horribly low or 0. The URL below points out that the de
stination device determines the TTL, and it varies by platform. So Cisco starts
at 255, Windows at 128, and Unix at 64. A traceroute from the data center to t
hat printer shows about 8 hops, so if you add 57+8 it is close enough to say tha
t the printer probably is using the Unix default.
A teammate suggested to start by rebooting the printer and see if that helps. I
cannot get to it with web browser like I can with other printers so there might
be a problem. If above does not resolve then teammate suggested deleting and r
e-adding it to print server again. I will check the network port and make sure
no horrible errors. Will report back on that shortly
Steve Stettler/V...
I do not see any errors on the printer port or the ports
between connecting switches, just FYI
Suresh Reddy/...
thanks steve
Suresh Reddy/...
so the INC need to be transfered to server team again ri
ght ?
Steve Stettler/V...
I think back to Deskside to have them reboot the printer
(again) and if still a problem then put in the ticket to ask them to transfer t
o Server team to please delete/add printer to print server again. Thanks
Suresh Reddy/...
ok steve will work with desktop team
Suresh Reddy/...
i really appreciate ur help
Suresh Reddy/...
thanks a lot
Steve Stettler/V...
yw