FICCI

CE

TQM Road map

The journey to hundred miles begins with one single step.

TQM road map

1. Develop long term vision or mission of the organization by top management

after strategic consideration of markets and core competencies of the
company.
2. Constitute Quality Council or steering Committee under the CEO to
demonstrate strong commitment to quality mission.
3.Training of members of quality council on basic concepts of TQM and their
impact on business.

FICCI

CE

TQM Road-map

4. Organize quality audit of the organization including customer

perception survey, employee satisfaction survey to determine the
present status of quality in the company.
5. Define measurable objectives which must be agreed by the top
management as indicators of success for the mission.
6. Identify critical processes and activities for attainment of objectives.

FICCI

CE

TQM Road-map

7. Organize general quality awareness training at all levels, and specialized

training on quality tools and techniques for persons who will be required
to use them.
8. Based on the critical process already identified , develop departmental
TQM plans with well defined sub-targets and responsibilities.
9. Establish a mechanism for inter-departmental co-ordination for
determining agreed inputs and mutual support for attainment of
departmental objectives.

FICCI

CE

TQM Road-map

10. Develop monitoring system with milestones for periodic review by the
management team.
11. Formally launch the first phase of the TQM program for implementation.
12.After trial period of say 3 months , carry out organized audit of the program
by trained auditors who are not involved in the activities being audited.
13.Conduct review by the steering committee and apply corrective measures.

FICCI

CE

TQM Road-map

14. Continue implementation effort and corrective measures for at least one year.
15. Evaluate impact of successful activities on business and analyze failures.
16. Expand areas of success and try other approaches for failed projects till
major objectives of the first phase are achieved.
17. Benchmark critical functions and processes with best in class to determine
gaps.

FICCI

CE

TQM Road-map

18. Conduct extensive review of the first phase of TQM program.

19. Learning from successes and failures draw up plan for next phase of
TQM program with stretch goals.
20. Institutionalize continuous improvement through PDCA cycle.